Hello Nessa Ann. Defender Security is an independent authorized dealer of ADT's monitoring service. They procure and maintain their own customer base, and sell and install their own equipment. They partner with ADT, as Defender does not provide a monitoring service. Should you have any concerns regarding a recent Defender installation, they can be contacted directly at 1-800-689-9554. Should you need anything further from ADT, we would encourage you to contact us at AlwaysThere@adt.com. Thank you. -Gabe

ADT’s security system provided peace of mind when I was a single parent with my two daughters. I could go to bed at night and feel that we were all very safe and well protected. The sense of security allowed me to rest each night knowing we were all protected. One of the best things in using ADT was that I never had a “false alarm” while using their services. I had heard of other services that would often give false alarms frightening everyone in the house. This never happened with ADT. When someone in the house would forget to unset the alarm and open the front door making the alarm sound, I always received a call promptly to make sure everything was okay. I was always asked for our password, also. When the responder was satisfied that all was well in my home, they never acted as if they were irritated with my own error. ADT provided great service. I am currently moving into a new home within the next two weeks and have chosen ADT again to use for my protection services.


Really disappointed in these cameras. We had outdoor cameras installed and a few weeks later that they record 30 second clips, but after each 30 sec clip the camera is UNABLE TO RECORD for 4 minutes?? So, a bad guy pulls into my property. There's a 30 sec recording of them and then at a critical time there's no recording for 4 minutes? Why is this and how does this make sense??
Because ADT uses individual retailers to sell its equipment and services, you never know exactly what your control panel (and other equipment) is going to look like until the installer knocks on your door. That means that if you like the ADT system at your brother’s house, there’s no guarantee that yours will look the same. This doesn’t impact how well an ADT security system protects your home, but it can be a bummer if you were expecting a particular panel and got something different.
If you do provide your address to the receptionist, the sales consultant will work to put together a security package and schedule a technician’s on-site visit. During this walk-through, the technician will provide recommendations on ways to improve your security solution with additional features. These upgrades and additions fall outside of the initial price of the system, so carefully consider the additional cost and value to you before signing the agreement. Once the paperwork is complete and you’ve signed ADT’s three-year service contract, the technician will install your system. After the initial 3-year period, your contract will renew on a month-to-month basis. To cancel, you will need to provide 30-day notice of intent to terminate.
Adt has the worse customer service in the world!!!! Horrible horrible experience with them DO NOT LET THEM TAKE YOUR MONEY WHEN ITS TIME TO REFUND IT YOU WILL NEVER GET IT BACK THEY JUST KEEP ON TRANSFERRING YOU TO DIFFERENT PEOPLE AND PUT YOU ON HOLD AND EVERYTIME YOU’RE ON HOLD ANOTHER PERSON PICKS UP AND YOU HAVE TO EXPLAIN YOURSELF OVER AND OVER AGAIN I AM A CUSTOMER BUT I REGRET IT BECAUSE THEY DON’T TELL YOU THAT YOU ARE ON A 2-3 year contarct with them . The system itself it good but the CUSTOMER SERVICE IS THE WORST OF THE WORST!!!!!!!!
A longtime leader in the industry, ADT Security Solutions is headquartered in Boca Raton, Florida. It can monitor systems from leading brands such as GE, Honeywell/Ademco, and ITI. ADT supports a full spectrum of hardwired and wireless security features that include environmental disaster prevention, emergency medical assistance, and home automation. Known for their customer service and live monitoring features, ADT offers systems that are easy to use and professionally installed.
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