ADT is one of the most well-known providers in the home security industry and it’s clear why. The company’s 24/7 professional monitoring and six dedicated command centers also help it stand out among competitors who sometimes outsource monitoring to third parties. Plus, its home automation features are a great add-on for those who want a little more control over their homes. With more than a century of expertise and millions of customers, ADT has built a reputation as an authority on home protection.
It was the most recent technical problem that convinced me that using ADT was a big mistake. When we installed our system, we added a new feature to automate the garage doors (this was brand new and NOT using any of the old equipment left by the prior homeowners). After about 3 months, one of the garage doors went “offline” and couldn’t be reset. The technician that was sent out replaced the associated equipment, and iit started working again. A few weeks later, the second garage door went offline and couldn’t be reset. This time, the technician that was sent out informed me that my garage door opener brand is incompatible with ADT equipment and will continue to short circuit and burn out as a result. There was no recommended fix for this problem, and that ADT only learned of this issue about a year ago. However, this equipment had been installed only a 3 or 4 months prior, so I do not understand why ADT would have allowed this installation if they knew about this issue. Nobody has been able to explain why they moved forward with the installation, so my conclusion is that it resulted from ADT’s inability to communicate with their sales force and technicians (keep in mind that the technician that came out to service garage door #1 wasn’t aware of this situation, while the technician that serviced garage door #2 DID know).

When it comes to deterring potential break-ins, brand recognition has significant value. In fact, a study from The University of North Carolina at Charlotte Department of Criminal Justice & Criminology found that a security sign was more of a deterrent to burglars than outdoor lighting and a neighborhood watch. An ADT sign in your front yard is a good bet if you want to know you’re protected (and want other people to know it, too).


In the end, I wouldn’t say they are a scam, but I would say they are highly overpriced for what you get, and they seem to want to take advantage of any situation they can (single females, older people, parents who aren’t willing to have a weapon in the home).  The techs didn’t seem to be the most knowledgable either.  I’ve since spoken with SecureWatch who has guaranteed enough sensors for all of my doors (not just some) and several windows on the back of my house (all I really wanted) for only the $99 install fee plus taxes! Their monthly rate for the same service is also $5 less a month.  The tech has already been out to check out the house and see what I need and made some very helpful suggestions about security in general.  He didn’t try to upsell everything in his vehicle either.
After installation, if something goes wrong with your system, call customer care or chat online with an operator. If ADT can’t troubleshoot remotely, a technician will be sent within five days to service your system. There is a $25 service visit charge with the Quality Service Plan (QSP) or $150 for the first half hour if you’re not covered; it’s free within the first 90 days.
We have had an ADT monitored system for a few years now and I have no complaints whatsoever. We have intrusion monitoring as well as 24-hour fire monitoring. It gives us peace of mind when we are not home knowing that ADT is watching over our home. In addition, I would definitely suggest getting a second keypad for the bedroom, to prevent false alarms (think about waking and stumbling downstairs before your morning coffee).
I have had ADT service for 5 years. This is after my cabin had a break in. The only problem I have had is the door sensor fell off and I was able to repair this myself. I can arm and disarm the equipment remotely by cellphone. When the alarm went off one time they were very responsive. Customer service advised me how to replace the battery in the key fob. My only complaint is I was given a discount for paying for multiple years in advance and this was not offered in future years. I requested additional yard signs and these were provided at no additional charge. I am satisfied with their service.
I was renting a house in the countryside in North Carolina. The landlord contacted ADT to install a new alarm system in the house. The previous system was no longer covered by anyone. The install was quick and complete. The only problem being the hall motion detector which they said shouldn’t pick up the movement of a 30# elderly dog, but routinely did. They disabled that sensor and didn’t have any more issues. Whenever there was an issue, they were quick to respond via phone and on one occasion had the police meet me at the house when a true alarm came in.
ADT’s main downfalls are high monthly costs and strict contract requirements. You can pay anywhere from around per month to nearly , depending on the level of monitoring you choose and the equipment and feature add-ons you select. The company also requires a three-year contract—and if you want to opt out early you’ll have to pay 75% of your remaining contract.

There are many points at which a home security company can disappoint its customers. This may account for the large number of critical comments about ADT security systems. Customers complain about undisclosed fees, prices that are sharply higher than quoted, punitive cancellation policies, relentless upselling, incompetent technicians, malfunctioning and obsolete equipment, and poor customer service. A minority of commenting customers, however, are very satisfied with the service.
That said, my installation price is considerably higher than what most people will see, since ADT installed several components simply so I could make them part of my test. ADT claims typical installations in homes similar to mine would be around $1,100. A spokesperson broke down those averages across its core tiers with Tier 1 (Traditional) averaging between $49 and $500 for installation, then $28.99 per month, and Tier 2 (Remote) averaging $500 to $1,000 for installation, then $47.99 per month. Tier 3 (Control) and Tier 4 (Video, which was my tier) generally run $1,000 to $1,500 and above for installation, and then $49.99 per month for Control and $59.99 per month for Video.

ADT is an excellent company with state of the art equipment, solid company financials, and courteous professional employees. As a retired law enforcement professional, former head of security for a major company, and now security consultant I have used ADT for over many years. Have there been some problems? Of course – complicated security systems always have some glitches. But the problems have been quickly and professionally resolved. ADT is a good company with a solid track record.
The ADT service has been very accommodating to my home and prompt service has been given when the alarm system has sounded.  ADT is a very valueable service to have for your safety.  The service technician, Chris was extremely knowledgeable and repaired my service in a very short period of time.  I would highly recommend the ADT service for safety in your home.  Thank you for your service.
We had ADT at the house we used to live in. I loved having the safe and secure feeling knowing we were monitored and able to reach help if it was needed. We had a chime on the doors so if they opened we knew someone was coming in. We had all the windows and doors covered too. We rarely had a false alarm, in the approx. 10 years we had them maybe this happened twice. The false alarms were due to battery problems and ADT quickly sent a person to repair. One of my favorite features was the secret alarm code you could enter when you got home that really meant send help. Being a mom at the time of younger children it helped me feel less vulnerable. Any time I was in contact with ADT I always had a pleasant experience and never had a problem dealing with their people. I also felt a sense of peace knowing when we all went to bed we had the alarm set and felt secure and safe.
My family had ADT quite a few years back. I remember setting off the alarm on more than one occasion. First came a phone call asking for the password. As long as you could provide the password, ADT figured you belonged there. But don’t answer the phone or not remember the password, and the cops would be there in minutes. I’m not sure if someone was trying to kill me, the cops would get there fast enough, but they would probably catch a burglar. I would love to have them now, but the service is just too expensive for us.
When you consider home security, consider who you want to be by your side when selecting 24/7 security services. ADT not only offers the best in home security and alarm systems, but for over 140 years ADT continues to remain the name for the most tested, trusted and proven security systems available to you. ADT home security can help safeguard you, your family and everything you have worked so hard for from an uncertain world. Learn about 24/7 security services that can help protect your home, your family, and everything you own - call us today!
Blink is a wireless security camera system that requires AA batteries and a Wi-Fi connection to operate. The company’s three-camera package is one of our favorites because it can cover a lot of square footage (like the first floor of a house). Each device comes with easy-to-install wall-mounting hardware. Need an extra camera? You can amp up your security by purchasing add-ons for your system.
Thanks to our state-or-the-art home security systems, we are able to calibrate our equipment to better fit your needs. Specifically, our motion detectors can be adjusted to ignore weights up to 40 pounds. Therefore, pets and babies won’t trip the sensor causing a false alarms. PIR sensors avoid false alarms by being able to detect heat, temperature and waves, not just movement. During installation, our professional technicians will provide information about our home security systems to ensure you get the best equipment for your home.

There were some break-ins in my area so I got the alarm system from ADT. The rep (who installed the system) disucced my concerns with me and (in addition to their system), he suggested I get a dog.I got a very large and vicious looking german sheppard (who is actually a sweetheart…) and the combination of both the alarm and wolf have given me a sense of safety. It works!


Very happy with ADT. I bought an investment property and decided to get an alarm system installed during the five months the property was being renovated. After talking to an ADT representative, I decided to go with them. Things were a little different getting it setup since it wasn't my primary residence but they were able to secure it. It was nice not having to worry about someone breaking in and stealing tools or doing damage to it while it was being renovated.
There are many points at which a home security company can disappoint its customers. This may account for the large number of critical comments about ADT security systems. Customers complain about undisclosed fees, prices that are sharply higher than quoted, punitive cancellation policies, relentless upselling, incompetent technicians, malfunctioning and obsolete equipment, and poor customer service. A minority of commenting customers, however, are very satisfied with the service.
ADT Pulse Remote installation starts at $199. ADT Pulse Video installation starts at $399. ADT Pulse with Video installation starts at $499. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required fromo ADT Pulse Remote: $52.99 per month, ($1,871.64), ADT Pulse Video: $58.99 per month, ($2,123.64), ADT Pulse with Video: $59.99 per month, ($2,159.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
I love all of the features with this new system. It’s great for pet owners. I do have to say that it is a little confusing how the packages are displayed online, versus what you can get from the company on the phone, or in person. I currently have the middle tier, but I’m maxed out on ‘points’ for more equipment. I can apparently buy the hardware at full price and install it for it to work, but I cannot get it for free like the rest of the equipment.This isn’t a huge drawback, since I did get free hardware and install, but it’s not stated clearly online. So far everything has been working great, and I’m excited to not worry about break-ins or fires. Wish the contract was not for 5 years. Seems a little excessive.
I agree with Jan. Security systems are not like a cell phone that you need the 'latest new gadget' every 2 or 3 years. If you get a quality system it can last 10+ years, just make sure you adapt to any big changes. There have really only been a few large leaps in alarm technology. 1) When it went from wired to wireless in later 90's. 2) When it went from land line to cellular towers in 00's. 3) Automation which really is a separate market and niche although closely related. Hope that helps in your decision making!
Agreed, thanks for the research on this company. You guys pointed out several things I didn't know or hadn't thought of. The only reason I was maybe not going to get ADT was because it seems 'generic' but they seem to have the best equipment and their contract states they won't raise your monthly price so all around worth it. After calling a few other companies as well I feel much more comfortable with ADT's reliability.
Probably my worst experience with any service provider in US. We put the system before relocating to England for a year. Three faulty alarms resulted in huge fees from police and ADT refused to fix it. Now we are moving for good abroad and they want to charge us $300 to cancel the service. My advice – never work with them. Once we are back this is the last company I will be contacting.
* $100 Visa Gift Card fulfilled by Protect Your Home through third-party provider, Mpell, upon installation of a security system. Shipping and Handling Fee applies. ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire. Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $51.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. $99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month (1,331.64), 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card of electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL- 127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI- 3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM- 353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622- CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025- 7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA- 602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G- 21499. 3750 Priority Way South Dr. Suite 200 Indianapolis, IN 46240
Magnetic door/window sensors are made up of two small magnetic pieces; one is mounted to the top of the door or window frame, while the second is placed directly on the door or window. Vanishing sensors can be placed inside the door/window and inside the frame so no one knows they are there. The two sensor pieces are in contact with each other while the door/window is closed. When they are opened, the sensors separate and an alarm is triggered.
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