We hope that ADT continues to provide an excellent service and that if we decide to go with a different provider in the future, I hope that we shall not be writing a review to complain about poor communication or any other negative aspect regarding this company. P.S. Many complaints seem to originate from the United States – we live in Canada … I wonder if this a factor.


5/2017 aunt moves to retirement home. Canceled monitoring service. Still in auto bill system, I sent back stating it was canceled. 1/2018 she passes. Received continuation of bill. Sent back previous cancellation note along with death certificate. In April 2018 someone at ADT actually recognizes that she is dead. I receive invoice for 83.00, no big deal I just pay it. THEN I get invoice for 250.00 with no explanation for what it is for, I ignore. Another one, I write back, another one in Oct. 2018 and I call. They say that they sent me a box for the equipment and I have to return it. I never got a box and their records indicate that an empty box was returned to sender. The box would have been the only indication to me that I needed to return any equipment. So 18 months later I have to see if someone kept the equipment from a 95 year old who lived in a nursing home? This is not the first issue with ADT. Please don't use them, it's a headache.


Fortress security systems are capable of supporting multiple wireless accessories, and adding one or more accessories after the original purchase is quick and easy. Many accessories are also compatible across systems, so upgrading to a system with more features is also a breeze. If you're not sure which system is best for you, you can always upgrade when the time is right.

I said I'm being relocated to NYC, not cancelling your service because I don't want it anymore. How am I supposed to plan for that when I initiate your service? Plus I'm keeping my other account open. He said you signed a 3 year contract and have to pay out the remainder regardless. And he wouldn't escalate me to a supervisor. I think this is outrageous and a horrible way to treat a customer. And thats why I'm posting my first ever review. I'm furious.


You can read about the details of the Ring Video Doorbell in its own review. The only downside to using it is that ADT hasn't integrated its camera or voice feed into the Pulse app. You'll need to not only download the Ring app to use it, but also set up a separate Ring account, especially if you want it to record video clips to the cloud for you to view later—which is separate from ADT's cloud and costs extra. Effectively, all ADT is doing with the Ring is reselling the device along with installation and service. It's not really integrated into the Pulse service.
When your house will be empty, you can arm the system in "Away Armed" mode for maximum protection and coverage. When you're at home or sleeping, you can arm the system in "Home Armed" mode. This will keep the perimeter secure (doors and windows armed) while allowing you to get up, and move around inside the house (motion detectors disarmed). Getting a late night snack won't wake up the whole house!
Thanks to geofencing, you will be able to set up notifications to let you know who is where. For example, you can receive a notification when your kids make it to school or when they make it home. That same feature provides accurate emergency response, even when you’re away from home. If a crash is detected, ADT will send help. Alternatively, if you’re in a situation where you don’t feel safe, you can use the SOS Emergency Response feature. This feature is akin to panic button apps like SafeTrek. With the app open, you can press and hold the SOS button to call for help. ADT will first reach out to you. If they can’t reach you, they will dispatch emergency assistance.

Agreed, thanks for the research on this company. You guys pointed out several things I didn't know or hadn't thought of. The only reason I was maybe not going to get ADT was because it seems 'generic' but they seem to have the best equipment and their contract states they won't raise your monthly price so all around worth it. After calling a few other companies as well I feel much more comfortable with ADT's reliability.
ADT scores high by providing professional installation and top-quality relocatable products that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and an emergency alert button.
The company’s long history in the industry and 24/7 customer support are a great incentive to customers looking for a reliable home security system. Additionally, ADT’s six monitoring centers ensure that in the event that a center goes offline for any reason, the call for help is automatically routed to the next available center. Thus, your family will always be protected. 

Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $49.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
Your Local Security is a high quality professional review site.The customer reviews you see here are the result of direct feedback from Protect Your Home customers. We do not pay customers for reviews. If they participate, reviewers do have the opportunity to enter various contests to be randomly selected as a winner. We do not reward reviewers based on whether their written analysis is positive or negative. Rather, we publish full and complete reviews from individuals with no alterations. We do select which reviews will be published excluding reviews due to language, inappropriate or irrelevant content.
Today my husband discovered the source! Someone (probably me) had accidentally activated a notification on the satellite radio to beep every time a particular artist was playing on one of the channels! We are happy and relieved to know that a) it is not ADT, b) that we can set up satellite radio to do just that, but c) if we had known about this ability we would certainly not have chosen Beyonce!!!
We had a burglar break our door walk straight to the register, took the square stand and register, returned inside of the store, hopped over the counter onto the employee side and looked for additional things, tried to open the register which was fixed to the bottom of the counter, went back to the car, looked into the trunk to fetch a tool, came back, hopped over the counter and took apart the cash drawer, and went back to the car, and came back once more.  For a total of 4 entries and still no alarm was set off.  He took a square stand ($100), iPad Air 1 16gb ($300+/-), cash drawer ($225), and cables to replace ($25), and to fix the door ($250).
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If you already have an integrated smart home setup (or want to create one), then it makes sense to choose a security system that you can control from the same device network as your lights, garage doors, or thermostat. That’s where the Netgear Arlo Pro 2 comes in. This is a versatile and customizable camera-based security system that’s compatible with Amazon Alexa (including the Echo Show and Fire TV), Google Assistant, Samsung SmartThings, and more. Whichever system you have, you can integrate the Arlo Pro 2 and control it with the voice commands you use for your other devices.
ADT leases its equipment, but the company doesn’t require customers to return equipment at the end of a contract. The price of equipment is included in your monthly payment; however, ADT is known to offer special deals that may eliminate the equipment cost when you sign a monitoring contract. Talk to a representative to find out what deals are available when you set up your ADT security system.
ADT doesn’t have the strongest customer service reputation among the companies we considered, racking up more than 3,000 complaints on its Better Business Bureau page. While we chalked most of this up to the fact that ADT has several million more customers than its competitors, our tester began his call with low expectations. He was pleasantly surprised, saying, “My needs drove the conversation. And once I finally had the quote, he explained the purpose behind each device I was receiving and what the installation might entail. He took extra time to help me weigh whether I needed home automation or not — and I’m almost positive it wasn’t scripted.”
If you already have an integrated smart home setup (or want to create one), then it makes sense to choose a security system that you can control from the same device network as your lights, garage doors, or thermostat. That’s where the Netgear Arlo Pro 2 comes in. This is a versatile and customizable camera-based security system that’s compatible with Amazon Alexa (including the Echo Show and Fire TV), Google Assistant, Samsung SmartThings, and more. Whichever system you have, you can integrate the Arlo Pro 2 and control it with the voice commands you use for your other devices.
ADT leases its equipment, but the company doesn’t require customers to return equipment at the end of a contract. The price of equipment is included in your monthly payment; however, ADT is known to offer special deals that may eliminate the equipment cost when you sign a monitoring contract. Talk to a representative to find out what deals are available when you set up your ADT security system.
Horrible customer service! I am moving and need to move my service too, but they will not allow me to move my service without having to renew my contract for another 3 years. I am not interested in renewing my contract as the customer service is terrible, but yet, they won’t let me move my service. They are requiring me to not sell my house just so they can get paid for another year. Outrageous! I will never ever use ADT ever again.
SimpliSafe’s new equipment also pairs with select smart home devices like the Nest Thermostat and August Locks. Additionally, it syncs with both Google Assistant and Amazon Alexa, which means you can now control your SimpliSafe system via voice commands. Just as with the redesigned equipment, this home automation update puts it in league with competitors — particularly those with DIY installation. While it’s still not as robust as offerings from company’s like Vivint, this is a huge step forward.

ADT offers pretty much everything in the realm of home security, so just about anybody could find want they want from the company. If you need a simple setup, we suggest getting your doors and windows alarmed with Basic Wireless. If you want something to make your life a little easier (and cooler), we recommend the ADT Pulse setup so you can control just about everything in your house. If you want to be absolutely secure, it’s worth investing in ADT security cameras and video surveillance on top of the basic package.
Last year, we relocated to a new home and decided to give ADT another chance since the prior homeowner had used ADT and there was some existing equipment that we hoped to re-use. In addition to the existing equipment (sensors, etc) that we re-used, we opted to add internal and external cameras, in addition to the garage door automation feature. Shortly after installation, we encountered a few issues which, individually, weren’t a big deal and could have been shaken off if they were the only issues. We also realized that the technology was cumbersome and NOT user-friendly. For example, the internal and external cameras are on different systems and need to be accessed using two different apps. We had trouble with the app for the external cameras, and when asking if there was a way to access the cameras via an internet browser on a computer, we were informed that the app was the only means for viewing. When inquiring as to how we could view the external camera activity if the app wasn’t working, they indicated that we should hook up a monitor to the DVR system (the equipment that powers the external cameras). When installing our system, we were never advised that we should hook up a monitor to this system so that we could view activity. Additionally, this solution doesn’t solve the problem if we are attempting to view the external camera activity from a remote location. I recognize that integrating this type of technology is complicated, but the other security system provider that we had previously used was able to combine all cameras into one system which could be viewed either via app or internet browser.
ADT Pulse + Video, like the name implies, gives you everything Pulse does but with video surveillance access as well. Opting for cameras and a video plan can be expensive through ADT. Some companies like Canary or Others would steer you toward a separate video system, but we prefer having everything through a single company so we can easily access everything at home or on the go.
The Omni LTe is a scaled down version The Omni LTe is a scaled down version of the popular OmniPro II and Omni IIe security and automation systems. The Omni LTe supports the following protocols and products: X-10 UPB Omni-Bus ZigBee Vizia RF Z-Wave Clipsal C-Bus Dynalite Coolmaster KNX HAI Hi-Fi and HAI Hi-Fi 2. In addition to ...  More + Product Details Close
Other things to consider when building out your DIY system include placement of the hub and any security cameras. The main hub usually requires a wired connection to your router, although there are wireless systems out here. Either way, it should be in close proximity to your router for optimal connectivity. If you're installing a system with a touch-screen panel, make sure there's a power outlet nearby. Most indoor and outdoor security cameras run on AC power and will require access to a wall outlet. While this isn't much of an issue with indoor cameras, outdoor camera placement will largely depend on accessibility to a power supply. If you don't have a GFCI outlet nearby, you'll have to install one or be prepared to drill a hole in your house to snake a power cable through to an indoor outlet.
The ADT service has been very accommodating to my home and prompt service has been given when the alarm system has sounded.  ADT is a very valueable service to have for your safety.  The service technician, Chris was extremely knowledgeable and repaired my service in a very short period of time.  I would highly recommend the ADT service for safety in your home.  Thank you for your service.

Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.
Before they contact the authorities, the monitoring company has to make contact with you. If you don’t answer, they call a backup contact first and will contact the authorities if that person doesn’t answer. If you do answer, it’ll be up to you to determine if you want the police sent to your home. Police response time may vary depending on how busy the police department is.
The Internet of Things has made it easier than ever to set up a smart home in which you can remotely control your door locks, lights, thermostats, vacuums, lawn mowers, and even pet feeders, using your smartphone and an app. It's also made it simple (and relatively affordable) to monitor your home from pretty much anywhere. Smart security systems are highly customizable and available as do-it-yourself kits or as full-blown setups that include professional installation and monitoring.
At that point I went through ADT's PR department and was put in touch with a different representative who was unaware of my initial outreach as just another customer. What impressed me later, however, was that even though I went through the consultation twice, both were equally thorough, professional, and both representatives recommended similar core security capabilities.

Yes. Certain ADT home security packages don’t require a phone line to connect to the command center. Safewatch Cellguard is a cellular network that directs alarm signals to ADT command centers. A wireless signal can be used as backup, but Safewatch Cellguard is also available as the main communication method between your home and the command center.
Residential monitoring with California Security Pro is always going to include the warranty as well. Beware of any ADT monitoring rates that are below $30. You probably are not getting the residential warranty included in your ADT monitoring rates. The warranty covers any warranty parts and labor needed (first 90 days free, after 90 days just a trip charge of $25). Click here for the easy to read ADT Monitoring Cost Chart.
Certain restrictions may apply. *"Best Value Pkg is with 36 month contract paid in full up front ($1007.64).  Other rate plans available. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT Security Services, Inc. Cannot be combined with any other offer. 
Agreed, thanks for the research on this company. You guys pointed out several things I didn't know or hadn't thought of. The only reason I was maybe not going to get ADT was because it seems 'generic' but they seem to have the best equipment and their contract states they won't raise your monthly price so all around worth it. After calling a few other companies as well I feel much more comfortable with ADT's reliability.
We’ve had the ADT system for over 3 months now.  No problems at all.  Last week my “big alarm” went off.  I didn’t shut my door leading to the garage tight enough (a problem I have with that door if I don’t deadbolt it) and after I left the house, the “big alarm,” as I call it, went off.  ADT called my house. I was not home.  Then they called my cell phone and told me my alarm was going off.  I had just left my house 4 minutes before they called my cell phone, so I was able to let them know they did not need to call the police (they asked if they should send the police). ADT told me which door was open and I knew it was my fault.  I didn’t shut it properly.
ADT Pulse + Video. Installation starts at $399. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $58.99 per month, ($2,123.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
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