I installed all of the included hardware and monitoring devices, which includes two window or door detectors and a motion detector. After a week of receiving motion alerts in my home, I disabled and removed motion detector from my account. I have a couple of security cameras in my house, both of which also alert me on my phone to any motion, so I wasn't afraid of missing anything related to movement.
First and foremost I’d like to say My Family is SAFE!I have been a member of the ADT FAMILY for several years as a happy customer.Having two security systems on at different locations (2- homes) my homes are safe.As for the service and technician installer everything was explained very professional.All items explained and my choice of upgrading is my call, installation was fairly fast but speed isn’t what I’m looking for, it’s meticulous and perfection as to where and how the equipment is installed. And my installer did a very good job not only with equipment but explaining to my wife and I on how to use all upgrades .On a scale 1thru 10 and 10 being the best…….. My rating is 10+And this is why Im a customer and have full trust with ADT and most important!My family feel safe at night or anytime I leave on business trip.
We’ve been extremely pleased since our switch to ADT. Our business is attached to our residence, and our alarm system covers both office and living spaces. With two keypads and several trigger spots (doors, windows and a motion detector), we are fully protected at all hours of the day or night. We’ve had a few technical glitches, but our local response service has been very efficient in fixing the problems. And always so friendly!
Customers must sign a 24 or 36-month contract depending on their location. However, ADT also offers a 6-month money back guarantee. If during the six months following your installation ADT can’t resolve any service or installation-related concerns, you can return your equipment and receive a refund from ADT for the installation fee and any monitoring expenses paid within six months. As always, certain restrictions apply.
One of the drawbacks of opting for GetSafe’s month-to-month contract is that you have to pay for equipment upfront. GetSafe’s one- and three-year contracts include the starter kit for free, and its three-year contract also includes a bonus hardware credit of $250. The starter kit costs $249 and, even though it’s less expensive than other providers’ equipment packages, it could be too pricey if you’re on a tight budget.
Hey Steve., Your right that the Pulse app is a big selling point for most customers. I think what she meant by that is that when the app isn't functioning; your security system still is and monitoring is working. That is the core and luckily during the Pulse app updates the primary function (being monitored 24/7 by ADT) is still in LIVE mode. Thanks and best of luck, we have heard it's back to working smoothly.
The only major downside to Pulse is price and its three-year service contract. When compared with other players, like Vivint or Frontpoint, the pricing structure is similar in that there's an upfront installation cost you can pay all at once or spread across the first three months, and then a monthly cost for maintenance and monitoring. If you compare only prices published on the web, then ADT Pulse looks very competitive. But in practice, if you opt for the higher end of the tiering scale and a modified system with a bunch of devices that aren't included in a basic tier package (and ADT will steer you that way), your price will quickly balloon. In my case, I wound up with an excellent all-around solution, but an eyebrow-arching upfront cost of $3,276.79 and a monthly charge of $63.89, which makes Pulse the most expensive solution we've tested to date.
I love all of the features with this new system. It’s great for pet owners. I do have to say that it is a little confusing how the packages are displayed online, versus what you can get from the company on the phone, or in person. I currently have the middle tier, but I’m maxed out on ‘points’ for more equipment. I can apparently buy the hardware at full price and install it for it to work, but I cannot get it for free like the rest of the equipment.This isn’t a huge drawback, since I did get free hardware and install, but it’s not stated clearly online. So far everything has been working great, and I’m excited to not worry about break-ins or fires. Wish the contract was not for 5 years. Seems a little excessive.
SimpliSafe’s new equipment also pairs with select smart home devices like the Nest Thermostat and August Locks. Additionally, it syncs with both Google Assistant and Amazon Alexa, which means you can now control your SimpliSafe system via voice commands. Just as with the redesigned equipment, this home automation update puts it in league with competitors — particularly those with DIY installation. While it’s still not as robust as offerings from company’s like Vivint, this is a huge step forward.
The best value plan offered by Protect Your Home is called Basic Security. It costs $27.99/month, or around just $7/week. It includes a base security system, panel, motion sensor, wireless sensors, and a wireless remote. For an additional $2/week you can get Basic Security with Equipment Service Protection. Both of these plans require a landline connection, so customers without a landline installed will need to opt for the next plan up.
ADT security cameras offer an added benefit to your ADT home security package. Although not available on most of their contract plan, ADT security cameras can be installed on the ADT pulse video contract.  You can expect around $49+/month for monitoring services.   They also have promotions going on and can get a connected home security system with it for low cost.
The 36 month contract, 30 days’ notice, and liquidated damages clauses are ridiculous. My system never worked as promised, but it did not matter to ADT. They relied on having a “contract” to enforce. If it cost less to fight them in court, I would have done so, and I am confident they would lose. I would be happy to join a class action against them. AVOID AT ALL COSTS.
2 months ago my truck was broken into my wallet swollen and my bank account drained. I will never forget the following day at work, the whole day I was worried about the thieves having my driver's license and knowing my address. I didn't have a security system and feared they would return and rob my home as well and with 3 children at home in couldn't help but to be frightened and worried. As my day at work was coming to an end,all I could do was pray for some way to protect my family. I was home for 2 hrs when there was a knock at the door. It was ADT! They explained how they were in the area selling systems and could choose 2 homes for a special promotion. I like having my home and family secured now. I would recommend them to everyone and give them 5 stars.
When I first moved to my new place it had an alarm system in it that had an adt sticker on the box downstairs, when I called the number I instantly became leery of the overly confident man on the other end. I would buy anything over the phone so he told me he could send someone to my house to better explain things and “ease my mind”. I don’t know where they found this guy who was at my house about an hour later. He had an adt shirt on and came in and started wandering around my house looking at the equipment.

We had the worst time when we moved. It's a really long story, but the cliff notes version is that they said it would be an easy transfer and offered approx $400 worth in services. The control box and the keypad device both came with nearly dead batteries. 2 separate occasions they started beeping in the middle of the night. ADT told us to go to Radio Shack to get the batteries....we went there, Amazon, ebay, etc. and no one sold them. The system couldn't be accessed on our phones either. The device kept making us test and re-test and still wouldn't work properly. We had 3 technician visits and 6 months with a system that wouldn't work. They won't let us cancel. We're stuck in a 2 year... Read More


You’ll also get 2 keychain wireless remote controls so you and a second family member easily operate the security system from anywhere on your property (up to 100 feet away) and in case of an emergency sound the siren immediately and dispatch the police with just the press of a single button. (Full 3-seconds delay on panic function to reduce false alarms).
As far as home automation goes, ADT Pulse helps you automate lights, thermostats, and door locks. The ADT system integrates with Alexa and Nest. Alexa integration lets you use voice commands to arm and disarm your system, control lights, lock and unlocking doors, while Nest integration allows you to control your thermostat. You can also adjust the temperature manually using your smartphone, tablet, or computer.
*$99 Customer Installation Charge. 24-Month Alarm Monitoring Agreement required at $33.99 per month ($815.76). Form of payment must be made by credit card or electronic charge to your checking account or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. 24 month applies to California. All other states require 36 month alarm monitoring agreement ($1223.64). Offer not available in all areas.
If we are counting rankings then my vote is 4/5. I just got them cause I felt I knew them best. My family had ADT growing up and so I followed suite. I didn't really compare it to other companies so can't say I know ADT is #1 or anything but the tech that installed our system did it quick and they showed us how to work it. Their pulse app took some getting used to as I don't really care for a "smart" home and I usually end up using the key remote they got me instead of my phone.

Regardless of if you choose a month-to-month professional monitoring plan or opt to self-monitor your home, SimpliSafe requires you to purchase its equipment upfront. Though it’s less expensive than our other picks, packages start at a couple hundred dollars and go up from there. On the plus side, purchasing your equipment upfront does give you the flexibility to move or cancel your system at any time.
The actual alarm system works well. The alarm is a good volume such that it will wake you up but won’t leave your ears ringing. It is fairly easy to learn how to use and operate. However, if the alarm does go off and is not cancelled, the phone operators that call rarely follow the protocol they are supposed to They are supposed to verify your identity and use a passcode to ensure you are not being held under duress, and this was rarely done. Sometimes there was a very long time gap between the alarm going off and getting a phone call to check on our safety. Overall, the system is great if you are home in the house and want alarms for your own alert, but don’t rely on the phone operators to help in a true emergency.

When it comes to deterring potential break-ins, brand recognition has significant value. In fact, a study from The University of North Carolina at Charlotte Department of Criminal Justice & Criminology found that a security sign was more of a deterrent to burglars than outdoor lighting and a neighborhood watch. An ADT sign in your front yard is a good bet if you want to know you’re protected (and want other people to know it, too).
Home automation: This comes with the higher cost monitoring package but still very affordable. ADT pulse allows one to do things with a home that was once only available to the rich and the famous. Their free mobile app is available for iOS or Android. It controls everything from an arm and disarming the alarm to controlling the security camera. When testing the ADT Pulse app, we found some cool additional alerts you can set up based upon your area.
Hello Nessa Ann. Defender Security is an independent authorized dealer of ADT's monitoring service. They procure and maintain their own customer base, and sell and install their own equipment. They partner with ADT, as Defender does not provide a monitoring service. Should you have any concerns regarding a recent Defender installation, they can be contacted directly at 1-800-689-9554. Should you need anything further from ADT, we would encourage you to contact us at AlwaysThere@adt.com. Thank you. -Gabe
I canceled my account with ADT back in June, and it is now November and they are still sending me voicemails, invoices, and threatening to send me to the debt collection agency!! Every two weeks, I call ADT so that THEY can FINALLY cancel my account, and EVERY SINGLE time they apologize and assure me that the account has been closed and that I will no longer receive emails, invoices, and threats. BUT not even 48 hours later, I will still be receiving calls, voicemails, emails, and threats.
Ideal for small homes and apartments, Canary keeps home security simple, anchoring it in one unassuming, but feature-packed tower: the Canary View All-in-One. The tower hosts a 1080p streaming camera with high-quality night vision (the best IP camera we encountered), a motion sensor, an air quality sensor, and a crazy-loud, 90-decibel siren. It’s like starting a lawn-mower next to your face.
All in all, I'd have to say that this is a decent setup. It's a basic security system that is easy to install and that my wife can easily operate. There are a few quirks that I'm not clear as to whether they are solvable or not, but these don't appear to impact functionality. It performs the basic tasks that it's supposed to perform in an apparently reliable manner, so far.
I am a single mother and the "security system" I have received is a necessity. I do not feel safe which is the entire reason I went with a home security system. I'm still waiting for that amazing 'peace of mind' to happen as you see advertised everywhere but I do feel better with it installed thus far. I think I will always be paranoid regardless of what I have at home but it's a step in the right direction.
My family has been using ADT while I was growing up (guess you could say I was born and bread white and blue) so I ended up following in their footsteps and got it for my own home whether that was the best deal or not I don't know. Installation process was quick, the guy really wasn't here for too long at all. The "smart" option is a bit confusing and I wish it was explained a bit better, but in time I'll figure it out. I can truly say they are one of the better security systems out there.
One of the main reasons SimpliSafe took first place is that while you don’t have to sign up for professional monitoring, you have the option if you want it. There aren’t any contracts, so you can turn on the alarm monitoring for one month if you’ll be going on a long vacation and turn it back off when you get back. SimpliSafe also makes it easy to customize your system. You can always add new equipment to your setup if you decide you want more motion sensors or an extra wireless keypad for your garage.
False alarms are more than a nuisance to you and your neighbors, they’re a major resources drain on local protection agencies. Estimates for home security false alarm rates range from 98 percent to 99.8 percent. The most effective way to prevent false alarms is something DIY home security in its purest sense performs by definition — personally verify all home security alerts by video footage before dispatching help. This has two positive effects: You help reduce the false alarm rate and you are more likely to receive prompt help from first responders with evidence.
License Numbers: Safe Streets USA License Numbers: WA – SAFESSU854P8, EC – SAFESSU846BO, OR – 208546 CLE429, NM – 387294, TX – B18742 ACR-2072317, CO – 2015-BFN-0008204, AL – BA13-99 AESBL #993, AR – BAE20110029 Safe Streets License # CMPY.0002025, CT – CLELC.0185208-L5, DC – BL602511000104, DE – BA11-201, FL – BAEG13000404, GA – BLLVA205866, IA – BAAC0129, IL – BA127001452, IN – BALAC000190, MD – BA1071680 01981855, MI – BA3601206276, MN – BATS02343, MS – BA15013023 10429325, NC – BL624CSA, NJ – BA34BF00018800 13VH06160200, NY – BA12000302109, PA – CLPA 024334, SC – BABAC 13455, TN – BA0000-1611, VA – BA11-6617, WV – BAWV047939, NV – 0081024, AZ – 302967 19898, LA – F2164, OK – AC440557, UT – 9439243-6501, CA 5685; ASC Security USA License Numbers: CA – ACO5314
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