“They are always there when you need them which is what I like the most. Highly recommend ADT to all my family and friends. Even when you call with stupid questions they are there for you. The system is that sensitive that it realized something was wrong regarding the heating and a/c and sensed the burnt out panel long before we would have. Thanks.” – David, October 6, 2017, Consumer Affairs

When I first moved to my new place it had an alarm system in it that had an adt sticker on the box downstairs, when I called the number I instantly became leery of the overly confident man on the other end. I would buy anything over the phone so he told me he could send someone to my house to better explain things and “ease my mind”. I don’t know where they found this guy who was at my house about an hour later. He had an adt shirt on and came in and started wandering around my house looking at the equipment.
During our tests, we strongly considered home automation options, which allow you to remotely control features of your home, such as lights and door locks. Vivint really impressed us with its seamless automation integration. We loved being able to see who was at the front door directly from the app. But we wanted to figure out what these differences meant on a day-to-day basis: Which features were necessary for improved peace of mind? Which would be easiest to integrate into our daily routines?
I am a home automation enthusiast and a DIY guy. When I started out with home automation, I was using the open source OpenHAB for my hub. This was nice for having everything localized, but too get anything to work was a chore and I spent most of my time messing with the system rather than enjoying it. I was looking for a mature system that would give me a lot of the benefits that OpenHAB gave me without all of the time spent on configuring it. I was also looking for a decent home security system to incorporate into the home automation system. That's when I found this product, ADT is the name I trust when it comes to home security and the SmartThings Hub was always ranked #1 in all of the reviews I read.
We have had our ADT system for a month now. I researched two companies prior to choosing ADT: Vector and ADT.  Vector pushed the leased systems and didn’t want to do window contacts (just glass break and motion sensors).  ADT would sell me the system (I would own it) and would do door contacts, window contacts, glass break and a motion sensor.  Since I knew the ADT name and liked the fact that they would do the window contacts, I chose to go with ADT.  (Same prices from both companies.)
Home automation may not be something you’ve considered, but many home security providers offer it with higher-tier packages. Not everyone needs complete control over their lights, locks, and robovac, but home automation comes in handy if you travel frequently or desire complete convenience. Before choosing a home security package, think about your smart home needs and if this technology may be something you’ll want in the future.

When pairing your security system with smart features, the app enables a whole host of home control. You can alter home temperatures when the smart thermostat is too many stairs away or if you’re on vacation and want to monitor energy consumption. With smart locks, you can automate your doors to lock on a schedule and sync your alarm with your door’s entry pad (so when you enter the unlock pin, your alarm system will disarm, too).
When I was a kid, we had ADT in the house and my parents raved about the service. When I had to choose my own service once I got older, of coarse I chose something familiar. BIG mistake. I guess they have just gotten so money hungry/rich over the years they just don’t care about customers at all any more. All we are to them are q notch in their sales quota. From outdated equipment, to lack of knowledge of the customer service department. They should really have TRAINING in the services and equipment they provide opposed to “training” on how to read the screen prompts ….heaven forbid those don’t work or they stumble around and want to transfer you etc….you have more a chance of figuring things out on your own, or better yet let a kid do it. They seem to have more knowledge nowdays than any customer service rep REALLY has. Plain and simple…..I will NEVER be using ADT again.

Keeping tabs on who is at the door, whether you're home or not, is key to your safety. The latest version of this model lets you see who is ringing your bell from your PC, tablet, or phone with its automatic doorbell alerts and motion sensor capabilities that come with a small monthly cost. The camera has a quick release rechargeable battery so no need for electrical installation. 
What this service contract, termination clause, and pricing structure really tell me is that ADT isn't for apartment dwellers. If you're operating on a lease and your lifestyle means you'll be hopping residences for the foreseeable future, I don't think ADT is your best bet. I'd use Vivint or SimpliSafe, or one of the better DIY security kits, like iSmartAlarm Premium. But if you own your home and your professional life is stable enough to keep you where you are, then the termination clause really isn't an issue, and it's more about service quality as well as security and automation functionality, which are areas where ADT excels.
With six co-located, fully redundant monitoring centers in different regions of the country, the ability to overtake monitoring almost every other security system and with all the industry accolades and accreditations possible, ADT continues to be a great option for many. It’s important to make sure you fully understand the system you are getting and who you are working with. Whether it’s ADT corporate, or Protect Your Home, their largest and most successful and widely recommended authorized dealer, be sure you understand exactly what you are getting, what you will be paying, and what the terms of your agreement mean.
All of the systems we've tested feature an app that lets you use your smartphone as your command center to arm and disarm the system, create rules, add and delete components, and receive push notifications when alarms are triggered. Most apps also allow you to do things like view live and recorded video, lock and unlock doors, change thermostat settings, and silence alarms. Some apps will even use your phone's location services to automatically arm and disarm the system according to your physical location. The more expensive systems usually come with a wall-mounted panel that acts as a communications hub, with a touch-screen display that allows you to do everything the app does. The display lets you communicate with a professional monitoring service when an alarm is triggered and view video from any of the installed security cameras.

ADT Pulse is the name of the system that includes a control panel, proprietary and Z-wave-compatible devices, and the interactive monitoring that includes two-way communication and video surveillance. It can control digital door locks and garage door openers. It also controls remote lights and thermostats so you can maintain the appearance that you’re home. ADT Pulse Live Video includes wireless video cameras, both indoor and outdoor, that work even in low light (night vision). You can watch this feed from private security TVs, your computer, or mobile devices. It’s all wireless, and you can control it with mobile devices like cell phones and tablets.
* $100 Visa Gift Card fulfilled by Protect Your Home through third-party provider, Mpell, upon installation of a security system. Shipping and Handling Fee applies. ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire. Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $51.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. $99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month (1,331.64), 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card of electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL- 127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI- 3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM- 353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622- CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025- 7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA- 602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G- 21499. 3750 Priority Way South Dr. Suite 200 Indianapolis, IN 46240
ADT, like other security companies, will not charge you for interactions or calls. However, if you get multiple false alarms called from your residence, you may have to pay fines to the city for taking up police officers’ time. But we wouldn’t worry too much because ADT will test your system for flaws after installation, thus reducing the potential for false alarms.
Just need one camera to cover your front door? In it for the automation, along with the smart home security? You can purchase pretty much any equipment piece independent of a full security system. For example, companies like Nest and Samsung offer indoor and outdoor cameras, thermostats, doorbell cameras, and their own simple alarm systems. You can purchase any of this à la carte, without the obligation of a starter kit. If you decide you want a fuller system down the line, you can always integrate those individual purchases.

Overall, I'm very happy with the ADT Pulse system. I definitely experienced some sticker shock at the initial setup cost, but considering the level of service and all the equipment installed, the price is justified, and on a monthly basis, not that much higher than most of the competition. The three-year service contract definitely lags behind our other Editors' Choice winner, Vivint, but it's not a big heartache if you know you're not going to leave your current residence and completely opt out of the ADT service inside of three years.
If you have a wired home security system, your control panel is hardwired into your home and connected to a landline. If a burglar cuts the telephone line, your system may not be able to connect to the monitoring station. A wireless security system is generally considered safer, since they can’t be physically cut by potential burglars. Wireless connections aren’t always foolproof, but many systems have algorithms built in to alert you and the monitoring center of any wireless signal interference.
The worst service! I just moved in to my home not even 2 months and my home was broken into, I was told one thing when I purchased services and when Safe Haven their contract dealers came, it was something totally different. The burglar came through the windows cause no motion sensor where there, and the screen was broken to the main box! When the tech came out he told me I was not covered and I had to pay 400 dollars up front or buy 1100 dollars worth of equipment in order to protect my home that I pay them every month to monitor. Buyers please be aware! YOU ARE NOT PROTECTED BY THIS OVER PRICED SCAM COMPANY!!! DO NOT PURCHASE YOU ARE BETTER OFF BUYING YOUR OWN SECURITY SYSTEM
This would not be an issue if the reset time wasn’t so RIDICULOUS; 5 minutes!?! This might be acceptable for a cheap stand-alone camera, but ADT is supposed to be a SECURITY vendor. Its widely known any time you see a camera and an ADT logo on the house, you just need to toss something in front of the camera, and then come back 30 seconds later. You now have 4:30s to do whatever you want, and if that’s not enough time, just repeat the same process. How embarrassing to say the least.
When I got divorced and moved into a new home with my two young boys my parents purchased me an ADT security system. I didn’t think it was necessary, but I’m so grateful now. I don’t have to worry about putting my kids to bed and thinking “what if”. ADT monitors all of those what ifs. We are all safe at night and when I come home to an empty house with my boys in the evening I can feel secure that my house is as well. Thanks ADT and mom and dad.
The ADT outdoor IP video camera over the garage works well, supports night vision, and is activated automatically via a motion sensor, though you can also log into your Pulse web portal or mobile app and get a live view at any time. However, I experienced several instances where the Pulse software refused to connect to the camera. A technician's visit didn't cure the problem, though he did install a weatherproof sleeve that was overlooked during the initial installation and seemed to reduce the problem somewhat. The ADT Pulse mobile software was updated during my first three months with the system, and since that's happened I've only experienced one outage that was cured by my logging out and back in again.
$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,331.64). 24-Month Monitoring Agreement required at $27.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.

Technology from ADT gets great reviews, despite the wide assortment of products. You can rest assured that everything from ADT is at least industry standard quality, if not better. While the monthly fees may seem high, ADT’s pricing doesn’t stray far from the pack, and in certain cases may be cheaper than other brands. You will lock into a 36-month agreement, but given the eight to eleven year average lifespan of a security system, this timeframe is relatively short compared to other providers’, which can be as long as a 5-year agreement.


As far as home automation goes, ADT Pulse helps you automate lights, thermostats, and door locks. The ADT system integrates with Alexa and Nest. Alexa integration lets you use voice commands to arm and disarm your system, control lights, lock and unlocking doors, while Nest integration allows you to control your thermostat. You can also adjust the temperature manually using your smartphone, tablet, or computer.
** Information used for home security alarm system comparisons was obtained November 2016 through telephone and online research. ADT prices: based on total out-of-pocket expense to obtain services; installation based on fees for similar home security equipment packages; "Monitoring" price listed includes the additional "warranty" or "extended service plan".
I said I'm being relocated to NYC, not cancelling your service because I don't want it anymore. How am I supposed to plan for that when I initiate your service? Plus I'm keeping my other account open. He said you signed a 3 year contract and have to pay out the remainder regardless. And he wouldn't escalate me to a supervisor. I think this is outrageous and a horrible way to treat a customer. And thats why I'm posting my first ever review. I'm furious.
We have been ADT customers, since ADT took over Broadview/Brinks. Today March 27th 2014, we had our 15y old system upgraded. Our field technician and ADT employee named xxxxxxx gave us outstanding service today. He was professional and knowledgeable, patient with my questions. His answers were complete and at a level that I could understand. We have not always been as fortunate to have such a high level of service, with the company we had before ADT. It is a refreshing experience to encounter someone who is interested in good customer service and makes certain the job is completed correctly before he leaves. You need to “clone” this individual! He is an exceptional example of the type of employee that gives superior ROI to the company he works for.
Monitoring doesn’t cost much with Scout, but whether you choose to do it yourself or have professionals do it for you, you’ll still be charged. This actually isn’t exceptional when it comes to DIY home security, however. For instance, while SimpliSafe boasts a free self-monitoring option, it won’t send you any notifications without a paid professional plan.

Installation: Some companies offer professional installation while others send you equipment to install yourself. Both options are fine—it really comes down to personal preference. Most companies that offer professional installation don’t charge huge installation fees, and some companies that have you install equipment yourself still charge activation fees.


They sit at the top of the table for a reason. Besides the legacy, their quality is unmatched by any competitor by far. I have tried numerous security systems in the past from rival companies but kept coming back to ADT and now have finally settled with them. The main pro of them is the nationwide reach and exceptional service at any point of time in the day or night. Big kudos!
So now I am looking at escalating it even further if need be depending on results of letter. ADT security customer service has been helpful but management and their authorized installers are a joke. Their adt phone app is laggy and takes forever to connect. The funny thing is we have same setup with video at shop and have no issues. If you are looking for security system go elsewhere. I would have never took my time out to write this review but it seems shit just keep rolling down hill. As an end user when it comes time to renew our residence and shop we most likely will look at other services providers.
I had a horrible experience tonight. I was home by myself with 2 small children. My flue lever broke, but I didn’t realize that. The house filled with smoke and the fire alarm went off. I put in the code multiple times to stop it. When I called ADT to stop the alarm (1 child was crying due to the noise), and it wouldn’t stop, the first man to answer tried to help...but he couldn’t shut the system off. He put me on hold! The second girl basically told me to rip wires out of my electrics to shut it off...first in the chaos...she told me I had to find a screwdriver!
I mean what do you want from them? Ask yourselfs what do you do for a living? Ill give you a little food for thought( your a bartender/ owner you are running a special for miller light draft at 1 dollar a glass. I come in and say I want jack and coke. You charge me 5 dollars and I complain, scream whatever that it say’s 1 dollar.) Are you F*ing kidding me? READ the advertisment!
We had ADT come to give us a quote on their equipment for home security. We already have a different system installed in our home. The salesman told us he had to connect ADT's keypad to see if we had enough juice to operate their system. He proceeded to take our existing keypad off the way and put his on. When all was done we decided not to go with the ADT system because it was too expensive for us.
Of all the DIY systems we looked at, Abode’s free self-monitoring plan packs the most punch. With no subscription whatsoever, you can use every feature available on the mobile app (which includes options like push notifications, a live surveillance feed, and system controls) and you get access to three days’ worth of system activity, like when a particular door was opened or a particular motion sensor was triggered. If you want to bump that history up to two weeks, the Connect plan costs $10 per month. And for $30 per month, you get a 90-day timeline plus professional monitoring.
DIY monitoring or self-monitoring means that when a sensor is tripped, it’s your responsibility to gauge the alert’s importance and contact the authorities. This could be potentially dangerous if you sleep through an alert that turns out to be a serious threat, but it’s generally less expensive than professional monitoring. Some home security companies like SimpliSafe offer both professional and DIY monitoring plans. If you’re interested in DIY home security, check out our favorite DIY home security systems.
I said I'm being relocated to NYC, not cancelling your service because I don't want it anymore. How am I supposed to plan for that when I initiate your service? Plus I'm keeping my other account open. He said you signed a 3 year contract and have to pay out the remainder regardless. And he wouldn't escalate me to a supervisor. I think this is outrageous and a horrible way to treat a customer. And thats why I'm posting my first ever review. I'm furious.
ADT has four monitored security packages to choose from: basic, basic wireless, ADT Pulse, and ADT Pulse + Video. Their monthly fees are on the high side, from $36.99 to $58.99. They require a 36-month minimum contract. Additionally, in the event of early contract termination, ADT may ask the client to pay 70% of the monthly charges due for the balance of the first 36-months. They do offer a 6-month money back guarantee and a 90-day limited warranty for their products, but all in all a rather stringent pricing and contract policy.
ADT is the worst company ever! Their business model is literally extortion. If you enjoy paying thousands of dollars to have them mount stuff all around your home just to have them months later unilaterally decide to charge you more for your monthly service then literally tell you that you either pay or go to collections...then ADT is for you. I have never dealt with such an unprofessional company, they only care about getting you in a contract where they can then charge you whatever they want without any paperwork to back up their extra charges.

I have a question... Wouldn't it be cheaper and more affordable to just get my own security cams online and run those instead of adding these to my ADT contract? My husband brought this up because his brother in law has security cameras around the house and they run off the wifi and there is no monthly bill for them. I think it is like $10 a month for the app, that is it.
ADT started life in 1867 when Edward A. Calahan, inventor of the stock ticker tape, created the Gold and Stock Telegraph Company and developed a messenger system to deliver instructions to and from the stock exchange. Three years later, company president Elisha Andrews awoke to a burglar in his home, which inspired him to develop a telegraph-based alert system that connected neighborhood homes to a central monitoring station. The idea immediately caught on aand over 50 home alert companies popped up throughout New York City almost immediately. In 1874, Calahan consolidated them into American District Telegraph.
Their Pulse app control is what I like best. I'm sure there is better equipment out there but the app ties in nicely with everything. Can add multiple accounts, see a log history of when the alarm system was turned on and off and by who. Can take a peek at the cameras during work to ease my mind that nothing is going on at home that I should be aware of. Good deal for $55 a month, a lot better than getting with a local company like I've seen my neighbors do just to switch to ADT a few years later.
ADT Security Services Customer Monitoring Centers help protect the people and things you value most, 24 hours a day, 7 days a week. There is a comprehensive network of five interconnected command centers strategically located throughout the United States. The investment made in technology - and the systems in place to back it up - illustrates a deep commitment to customers' safety and security.  
A good review post! I have been in this industry for many years and along with using many different companies so far (both at home and work) I've come back around to ADT. It's a long story but I got hosed when my small boutique moved and I was using a local security company that was charging me an arm and a leg to move and upgrade so I went back to ADT pulse after paying their cancellation fee and I'm able to use it at both my Home and Business with a discount too.
At $44.99 a month with a one-time fee for installation and equipment, you can get ADT’s basic wireless system. This includes three entryway contacts and a PIR motion sensor that is monitored 24/7 by ADT’s monitoring centers. It also includes accessories like a keychain remote control, a digital keypad, high-decibel alarm, yard and window signs, and battery backup.

I had a representative from one of ADT's subcontracted sales companies come to my house last year in August. He gave us a whole spiel about how if he could put a sign in our yard we could get a security system for free. My husband and I both specifically asked him how long the contract was for for the monitoring monthly fee and were told that it was 1 year. We specifically asked what it would cost it us to cancel after a year and he told us it wouldn't cost us anything. He told us that when a year was up we should call and tell them we were going to switch companies and they would lower our monthly payment or we could just stop it anytime after a year.

ADT Authorized Premier Provider – Protect Your Home meets diverse customers’ security needs. The company can install hardwired and wireless security equipment that ADT can monitor. Highlights of the premium Protect Your Home security package are video surveillance, fire & flood monitoring, and home automation. We recommend reading local Protect Your Home reviews before signing an agreement, as customer service varies from dealer to dealer.
** ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
One of the biggest features for any home security system is the ability to sync it with your other smart home devices. With ADT Pulse, you can pair your system with gadgets like smart locks, smart thermostats and video cameras. The biggest benefit is that you can control all of these devices right from your smartphone with ADT Pulse’s app. You won’t stress about whether or not you forgot to lock the front door before heading out — you can lock it on the go with the push of a button.

The Fortress S6 Titan 3G/4G WiFi Security System is the next generation in versatile home security. The system can connect over an existing WiFi, with a SIM card, and/or a land line phone connection. It can be self-monitored, or connected to central monitoring using Contact ID (CID). The system is easy to install and start using right away. The wireless accessories in the package are pre-programmed and working right out of the box! Download the free "My Fortress" mobile app for iOS / Android and get peace of mind on the go!
All in all, I'd have to say that this is a decent setup. It's a basic security system that is easy to install and that my wife can easily operate. There are a few quirks that I'm not clear as to whether they are solvable or not, but these don't appear to impact functionality. It performs the basic tasks that it's supposed to perform in an apparently reliable manner, so far.

We originally used ADT in a former home, and eventually switched to a different provider after a false alarm occurred while we were out of the country. Upon our return, ADT technicians were never able to determine the root cause of the issue. The new provider that we used wasn’t perfect either, but I felt that their customer service and the technology were far better than our collective experience with ADT.
After installation, if something goes wrong with your system, call customer care or chat online with an operator. If ADT can’t troubleshoot remotely, a technician will be sent within five days to service your system. There is a $25 service visit charge with the Quality Service Plan (QSP) or $150 for the first half hour if you’re not covered; it’s free within the first 90 days.
i love the fact of having a security system for my family i dont like the fact i have to pay alot for things to be covered under the system every window door and camera is extra.i love having a keypad but the response is very slow i dont like having a gap if the alarm goes off to when they contact you they should be calling as soon as alarm goes off the customer service is great price is ok but they should offer better packages to secure house instead of everything extra
3. I understand the security reasoning about not wanting to disarm the system via routines, but you should be able to arm it via one. Case scenario I have an Inovelli scene enabled light switch by the back door. Right now, I have it programmed when we are leaving the house two presses of the switch off activates my goodbye routine which turns off all the lights, TVs, sets the thermostat to away and sets a timer for the door locks for 30 seconds. It would be nice to be able to arm the alarm to stay or away from this routine, instead of having to get the app out to arm it.

My father, age 75, contacted ADT to switch to their service based on an advertised offer. He explained to the customer service representative he had Vonage for his phone service. The customer service rep. said she was not sure if the system could be installed without a landline. She scheduled the appointment and told my father to ask the technician. I seems odd that the customer service representative could not speak to my father’s situation, since it is not uncommon. As directed,my father asked the technician about installing the service with Vonage. He further explained the package he was expecting to be installed. The technician stated “I got you”. The technician then proceeded to install a thousand dollar system. When my father would not agree to the monthly payment, the technician got his supervisor on the phone to apply more pressure. When my father would not agree to pay the monthly fees associated with the system installed, the supervisor directed the technician to take the system out. The technician removed the ADT equipment but refused to reconnect my father’s existing equipment. Now my father has to pay for a service call and reinstallation of his previous service. My father is on a fixed income and does not have money to spare. I am thankful the he has his wits about him and did not yield to undue sales pressure. Shame on you ADT!!!!

This unit is constantly losing connectivity with its connected sensors, even if it's right next to them (I moved them all to be together for several days to test this). In addition to the complete loss of being able to know when there's O2/Fire, the hub only notifies you of a loss in connection at around 2 am the next morning, regardless of when it lost the connection. This is a super annoying series of beeps that continues until you get out of bed, put in your code, and tap through all the menus to tell the hub to "ignore the problem." No matter how many times you do this, this exercise is repeated several nights a week. You also cannot change the time or date on the device unless you have an ADT professional install it (what??). I finally sent it back and got the combination Samsung Smart Things hub and Nest solution which was way less expensive, way easier to set up, way nicer-looking and is way more reliable.
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