I work for a company that uses ADT in our office for security. We had trouble with a couple sensors for which an ADT tech came to fix. Whatever he did completely messed up the system. We were without an alarm system for over a week because they didn’t have any techs that could come till then. Why do they not treat this as a necessity much like someone that is on 24/7 to fix your furnace if it goes out in the winter. They didn’t care that the office was with out security for over a week. As far as I’m concerned a security company that doesn’t care if you don’t have security is useless. ADT is useless. I’m looking in to Frontpoint to replace ADT in our company. My warning to those seeking ADT for your home. If they don’t care about a business they aren’t going to care about your home.
Not specifically to do with the cameras, more the system it is attached to, but generally speaking you are only able to record a single 30s clip every 5 minutes. That’s a game-changer and should be enough to avoid ADT completely. I have a little “trick” in place which will allow me to record 1:30 (3 contiguous 30s clips) after motion is detected which is messy, but better that 30s.
**The Visa® Reward Card is issued by MB Financial Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Visa® Reward Card is provided by SafeStreets USA and is not sponsored by ADT Security Systems. Limit one Visa® Reward Card and system per household. To be eligible for the Visa® Reward Card you must be a new SafeStreets USA customer, have signed a 36 month monitoring agreement and complied with the redemption instructions.
We have been with ADT for over a year and so far we are satisfied with the service provided. We did have a problem with incessant beeping only to realise that the battery was running low. A technician rectified the problem within two days. He was very courteous and removed his shoes without being asked to do so. I did, however, have to take time off work to accommodate ADT’s service hours.
- I can't, for the life of me, figure out how to display the local time on the touchscreen. The time shown is technically correct, but appears to be shown as UTC time. I'd like to get it display as CST/CDT, but haven't seen any option to change that display feature either within the iOS app, via the SmartThings web portal, or on the touch screen itself.
Wireless security cameras: These security cameras are perfect for both outdoor and indoor use. They possess great night vision with infrared and is Wi-Fi enabled. They make use of WPA2 Wi-Fi encryption hence providing for secure transmission of your video feeds. They record videos to the cloud which is remotely accessible from any internet available areas. Dome shaped security cameras.
ADT has one advantage over every other home surveillance camera system in our review: It offers unlimited cloud video storage as part of its security camera services, whereas the industry average is less than 1GB. You can keep as much security footage as you like, for as long as you like. ADT offers four security camera options that we confirmed based on documentation in the support section of the company's website. These cameras come in indoor and outdoor options.
Hello Nessa Ann. Defender Security is an independent authorized dealer of ADT's monitoring service. They procure and maintain their own customer base, and sell and install their own equipment. They partner with ADT, as Defender does not provide a monitoring service. Should you have any concerns regarding a recent Defender installation, they can be contacted directly at 1-800-689-9554. Should you need anything further from ADT, we would encourage you to contact us at AlwaysThere@adt.com. Thank you. -Gabe
I canceled my account with ADT back in June, and it is now November and they are still sending me voicemails, invoices, and threatening to send me to the debt collection agency!! Every two weeks, I call ADT so that THEY can FINALLY cancel my account, and EVERY SINGLE time they apologize and assure me that the account has been closed and that I will no longer receive emails, invoices, and threats. BUT not even 48 hours later, I will still be receiving calls, voicemails, emails, and threats.

GetSafe’s no-contract option offers all of the security with none of the commitment at the same monitoring price as its contract plans. Going with its month-to-month option instead of its one- or three-year contracts doesn’t mean skimping on service, either. You still get helpful features like push and email notifications, system updates, and a homeowners insurance discount. (Note: If you choose a no-contract plan, you’ll have to buy your equipment outright. GetSafe’s one- and three-year plans come with a starter kit and a hardware credit for additional equipment.)
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* $100 Visa Gift Card fulfilled by Protect Your Home through third-party provider, Mpell, upon installation of a security system. Shipping and Handling Fee applies. ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire. Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $51.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. $99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month (1,331.64), 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card of electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL- 127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI- 3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM- 353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622- CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025- 7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA- 602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G- 21499. 3750 Priority Way South Dr. Suite 200 Indianapolis, IN 46240

Hello Paul. We are sorry for your experience with one of our authorized dealers. Millennium Alarm Systems INC is an independently owned and operated retailer of our monitoring services. Therefore, they install / sell their own alarm equipment and are not owned by ADT. If you have any unresolved concerns with Millennium, we can reach out to them on your behalf to assist further. Thank you. -Andrew
When it comes to monitored security systems, many require expensive and inconvenient professional installation. SimpliSafe is different. This system is as customizable and DIY-friendly as the others on this list, plus, for a monthly fee, it offers 24/7 professional monitoring to give you extra peace of mind. The company’s no-contract monitoring system gets rave reviews from users who feel this is a cheaper and much more flexible alternative to typical security services. When you download the SimpliSafe app, you’ll have full control of your system and the amount of monitoring you receive — you can even customize how you get alerts and which alarm triggers get an emergency response or just a personal notification.
There are several types of motion sensors out there, the most common being PIR (passive infrared) sensors that detect body heat. These sensors are ideal for home security use as they are cost effective and work well indoors in any lighting environment. Active motion sensors emit microwaves to detect movement and are better suited to harsh environments, including outdoor use, but are prone to false alerts due to wind-blown debris. A dual motion sensor combines both active and passive technology to reduce false alerts and provide an extra measure of reliability.
To protect your privacy, Zmodo apps and 720p Wireless IP Camera devices connect to the Zmodo servers using bank-level AES 256-bit encryption and Transport Layer Security (TLS). All video and pictures are secured with AES 256-bit symmetric-key encryption. Only the customer can decrypt and view the video through approved clients (our mobile and web apps) with their account credentials. The Zmodo 720p Wireless IP Camera also has perfect forward secrecy, using AES 256-bit private keys for key exchange with the Zmodo servers. We also employ other security measures to protect private data, such as secure HTTP access (HTTPS) using TLS/SSL, and more.
Updated on 11/21/2018: I wanted to follow up regarding the resolution to my situation. Turns out there is no resolution. I called, emailed and called again the CEO's office and they didn't can would not answer my questions. Hung up on me. Their so called Corporate Relations Manager, is a joke, she needs a back to basics training in customer service. They know they are wrong that is why they will not comment on my review. If you look at other 1 star reviews put on here after mine, you will see their response to say sorry to the customer, but mine? They won't even bother. They know I am telling the truth. Since they want to go ahead and blacklist me and remove services, that's fine. I will gladly take my money elsewhere; but they couldn't answer the one question I had for them that they are trying to use as their defense. Where does it say in the contract that they can cancel at any time and for any reason? Nowhere! Read the fine print.
He did an excellent job in checking for any issues, malfunctions or errors with the installation before he left. ADT is a great product for people that care to secure their home. Yes, it can be pricey for $129 per window sensor, but it’s worth protecting your family and belongings. They offer a lifetime warranty on anything. If a battery dies, they come out and replace it for free. If a sensor stops working they come out and replace it for free. I’m not sure what these other reviewers are experiencing, but we are extremely happy with ADT and Brian from Protect Your Home in Santa Clarita.
Nest Secure offers an innovative twist on common security sensors, packing multiple functions into its Nest Detect sticks that serve as both door and window sensors and motion detectors in one. These devices also add nifty features like Quiet Open—where you can deactivate a single door to let the dog out—and Pathlight motion sensor lights. It’s pretty pricey as far as starter kit security systems go at $499, but if you’re already heavily invested in the Nest ecosystem, this might be the perfect flexible security system.
ADT is an international company with a number of different locations, making ADT a good choice if your family plans to move in the near future. Customers who have had a system for at least two years are eligible for a free security system when they move and given a discount off the total installation price. This is not great news for customers who need to move before the two year period.
"Have only had system for 2 weeks. Easy to use and effective. Only problem is when in "Away" mode the motion sensor picked up our 13 pound cat jumping up on a desk close by...THREE times! Needs sensitivity adjustment. Police, however, did come each time, so it does indeed work. Not sure why I needed a motion sensor if none of the door/window connections were broken???"
SimpliSafe doesn’t require contracts, which tells us that it is confident in the service it provides and doesn’t need to lock you down. SimpliSafe offers low-cost cellular monitoring starting at $15 to $25 per month depending on whether you want mobile access. The only company with a similarly low monitoring cost is Scout, but it doesn’t offer the same range of equipment that you can get with SimpliSafe.
ADT Motion Sensor Protection embeds advanced safety methods into your home security system. From infrared to magnetic technologies, you can ensure your home security system is working around the clock. These wireless devices transmit signals to the control panel via radio waves, helping provide an extra layer of protection ensuring there are no wires for an intruder to cut. Motion sensor systems are battery-operated with strategic alerts to signal the control panel when running low. 
The ADT outdoor IP video camera over the garage works well, supports night vision, and is activated automatically via a motion sensor, though you can also log into your Pulse web portal or mobile app and get a live view at any time. However, I experienced several instances where the Pulse software refused to connect to the camera. A technician's visit didn't cure the problem, though he did install a weatherproof sleeve that was overlooked during the initial installation and seemed to reduce the problem somewhat. The ADT Pulse mobile software was updated during my first three months with the system, and since that's happened I've only experienced one outage that was cured by my logging out and back in again.

We have had an ADT monitored security system in our home for more than 5 years now. We live in a relatively safe area, but I like being able to know that the house is safe when I am home alone with our young son or when we are out of town for a long weekend. The system itself is easy to activate and de-activate and we love turning the chime feature on to know whenever any door in the house is open. Some of the cons of using ADT are that if there is an issue with the system (a bad battery back up or weird beeping – which happened to us after a lengthy power outage) there can be a delay in getting a service technician to the house.
Just canceled my alarm monitoring as of 10/29/2018 'cause they were ripping me off at $42 a month! I have an old BHS-4000A alarm system that was installed 10 years ago which can function independently, non monitored, and as a stand alone unit. Found out the hard way that ADT locks down your entire alarm system when you cancel!! I can't even use it as a stand alone alarm!! Even ADT's phone number shows up on the keypad display to call them!! These scumbags at ADT are holding my alarm, that I own, hostage!! It's all over the internet that they do this! 'Security' company my **!! Stay away from this company! They are not in the business to protect you, just their own wallet! Hey ADT, want to change my mind? Unlock my alarm!
I know a lot of people complain about the $99 installation fee but trust me, if you have ever tried to install one for the first time...$99 is a cheap price to pay! I wish I would have paid someone to install mine for me. It was a headache to do! Anyways, I'm with ADT and it's a great system for my family. Never had a issue them and I don't have a problem with their equipment. It does the job!
It is for companies like these when you can't resist yourself saying, "Old is gold." After trying umpteen number of security companies in the past, I can without any doubt say that ADT is the boss in the business of home security. Solid equipment, nationwide-reach and efficient customer service being some of the many reasons why I say so. Nice review! I got to know a lot about them through this site.
Scout doesn’t have as many extra features as some other alarm systems, but if you currently have a Nest Learning Thermostat or a Nest Cam, you’ll love this new, modern take on home security. Scout offers the lowest monthly monitoring price we’ve seen for cellular monitoring at $9.99 a month, but keep in mind that it’s not connected to a professional monitoring center unless you upgrade to $19.99.
We had ADT at the house we used to live in. I loved having the safe and secure feeling knowing we were monitored and able to reach help if it was needed. We had a chime on the doors so if they opened we knew someone was coming in. We had all the windows and doors covered too. We rarely had a false alarm, in the approx. 10 years we had them maybe this happened twice. The false alarms were due to battery problems and ADT quickly sent a person to repair. One of my favorite features was the secret alarm code you could enter when you got home that really meant send help. Being a mom at the time of younger children it helped me feel less vulnerable. Any time I was in contact with ADT I always had a pleasant experience and never had a problem dealing with their people. I also felt a sense of peace knowing when we all went to bed we had the alarm set and felt secure and safe.
We live in an area with relatively low rates of home invasions and break ins so who is to say whether or not the ADT sign and stickers really discourage potential criminals. We’ve never had a window break or excessive heat, or even needed to connect with customer service so I can’t really say how they respond, or how accurate the system is, unfortunately.
I have ADT at my home and I really like it…THey are quick to call me if there is any trouble and they will come out and fix anything that is out of whack. I would recommend them to anyone for the response time and the security feel.The only issues I have had with them are the window alarms dont get them if you dont want to go home everytime it thunders..wow that was nuts..And the price seems to be a little steep..But I will keep them for my familys peace of mind..
I am extremely disappointed with ADT billing department. I have had an account at my house for four years. I set one up for my dad's house last week. I told them several times this is not a replacement setup and that I need security at both homes. Come to find out they disconnected my service. They did not call me to see if they were correct in doing so, they just did it. One account is setup under my dad's name and the other under mine. I am just the person to call for emergencies and the one controlling the systems. ADT, how and why did you screw this up?
Hello Paul. We are sorry for your experience with one of our authorized dealers. Millennium Alarm Systems INC is an independently owned and operated retailer of our monitoring services. Therefore, they install / sell their own alarm equipment and are not owned by ADT. If you have any unresolved concerns with Millennium, we can reach out to them on your behalf to assist further. Thank you. -Andrew

For residential three-year term of agreement, $36.99/month monitoring rate with maintenance: $99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($ 1,331.64). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
The worst service! I just moved in to my home not even 2 months and my home was broken into, I was told one thing when I purchased services and when Safe Haven their contract dealers came, it was something totally different. The burglar came through the windows cause no motion sensor where there, and the screen was broken to the main box! When the tech came out he told me I was not covered and I had to pay 400 dollars up front or buy 1100 dollars worth of equipment in order to protect my home that I pay them every month to monitor. Buyers please be aware! YOU ARE NOT PROTECTED BY THIS OVER PRICED SCAM COMPANY!!! DO NOT PURCHASE YOU ARE BETTER OFF BUYING YOUR OWN SECURITY SYSTEM
When the tech installed my service he installed the motion detector upside down. Yes, upside down. I didn’t even know I didn’t have service for the first two months because it was scanning my ceiling. I had to go online and look at diagrams to figure it out myself that it was facing the wrong direction! Then they had to send someone back out for them to install it correctly. Then 6 months later, the electric door panel they installed craps out. I call them, and they tell me I have to call the manufacturer to send the device and then call them so they can come install it. Basically, I had to reinstall it myself (took hours) or pay to have ADT install it again.

So now I am looking at escalating it even further if need be depending on results of letter. ADT security customer service has been helpful but management and their authorized installers are a joke. Their adt phone app is laggy and takes forever to connect. The funny thing is we have same setup with video at shop and have no issues. If you are looking for security system go elsewhere. I would have never took my time out to write this review but it seems shit just keep rolling down hill. As an end user when it comes time to renew our residence and shop we most likely will look at other services providers.
Bad customer service. Be careful when you sign the contract with this company. It’s a bait, always overcharge. You want to cancel! No way! You will pay for the cancel fee. A lot money. I will tell to all my friends, my family friend and the world. Don’t trust and don’t use this company. I’m sure I will never stay with this company after my contract. Liar and cheaters!
Temperature costs can add up, especially in winter and summer seasons, so it’s a good idea to turn off the heat or air conditioning when no one’s there to enjoy it. You can remotely adjust the Nest thermostat with the Pulse app. That way, when you’re leaving work or school, you can kick on your climate controls so the atmosphere is perfect by the time you get home.
The reason I got ADT was so that in case I needed to move out of state for my work (a possibility at the moment) I wouldn't have to pay a early termination fee for moving 'out of service area' as I've seen with other companies contracts. I believe I'll have to pay a $199 or so moving fee but that's better then cancelling and signing up with a new company once moved.

Additionally, devices that connect via Wi-Fi, such as security cameras and smart door locks, can be hacked to gain access to your home network. A skilled hacker can then use your Wi-Fi devices and other network resources to carry out Distributed Denial of Service (DDoS) attacks against larger networks. Perhaps even more disturbing is the idea of some stranger monitoring video from your indoor and outdoor security cameras.
If This Then That or IFTTT for short, is a service that allows you to connect other services and applications together (using what IFTTT calls “applets”), letting you accomplish almost any task imaginable. For instance, you can use IFTTT to automatically cut off your phone’s WiFi when you leave home to save power. Just remember that if you use IFTTT to automatically disarm your system when you enter your home, your phone’s location service must be powered on. Otherwise you’ll get a loud surprise.
Fortress Security Store offers a variety of sensor options. We can help to protect your home or business from burglars, fires (through detection of smoke), gas leaks, and water leaks. internal Antenna Sensor design allows for easy installation in a variety of circumstances. If you are looking for an inexpensive customizable system you've come to the right place.
With professional monitoring, a monitoring service keeps an eye on the status of your alarm system and will contact you within minutes of an alarm to confirm if it’s a true emergency. If so, they’ll dispatch the police or other services for you. If you don’t pick up, most companies will call whomever you’ve designated as your emergency contact. If there’s still no response, they’ll typically dispatch the police.
Jean, same here. There have been so many things NOT caught on the ADT security camera because it was outside of the 30 second recording and has to wait 4 to 5 minutes for a reset. So I had no proof the person actually did what they did even though I personally witnessed it myself. Still since it's not on camera, I have no proof as they will definitely deny it which is the reason for me getting the security camera in the first place.. I'm finding more time lapses as well, such as 30 minute gaps when there was clearly motion going on outside. Guess when that happens, it'll get blamed on the Wifi signal. There are even instances when I have a clip and/or picture, yet nothing is in view; figured the sensor caught it but it was outside of the actual viewing. So I agree with you.
ADT Pulse monitoring offers all the features of basic security and adds home automation into the mix, giving you power to personalize your system to your needs, whatever they might be. For anyone looking for more than just alarms and monitoring, this is the way to go. That way, you can add things like a video doorbell (Ring) or speech control with Amazon Alexa and Echo.
 On average, a basic installation will cost up to $2 per square foot of your property. Monitoring charges are between $25 and $40 per month, with around $10 extra for intercom communication. For pet-friendly devices, an extra $50 to $300 may need adding on, while fire protection features tend to be $5 extra a month. For a remote control, you’ll probably have to pay a one-off fee of up to $100. Fees shouldn’t be charged to connect you with the central monitoring station – this should be included as standard.
If you don’t buy the equipment outright, Vivint requires either a four- or five-year contract — a long time to commit, especially given that you only have three days from the date of install to cancel. Afterwards, you’ll have to pay out the remainder of your contract. If you may be moving in the near future, it’ll cost you $99 to take the system with you. You could alternatively renew your contract, but then you’d be locked in for even longer.
Even if we didn't get a military discount (I'm in services) I still would have gone for ADT. Almost all of my fellow comrades are using ADT in their houses and they don't have any complaints yet. Though obviously military discount is always sweet. It goes on to show how caring and patriotic a company is towards their nation. No home security company I know of does that I think.
Check to see how long you’re signing the contract for – these tend to be three- or five-year periods. Also take some time to understand whether there are any penalties if you want to leave the contract sooner and if the fees can rise during the contract time frame. Be sure to check what equipment you’re allowed to keep once the contract has expired.

ADT has four monitored security packages to choose from: basic, basic wireless, ADT Pulse, and ADT Pulse + Video. Their monthly fees are on the high side, from $36.99 to $58.99. They require a 36-month minimum contract. Additionally, in the event of early contract termination, ADT may ask the client to pay 70% of the monthly charges due for the balance of the first 36-months. They do offer a 6-month money back guarantee and a 90-day limited warranty for their products, but all in all a rather stringent pricing and contract policy.


It’s easy to see why SimpliSafe is a crowd favorite—especially among renters. Its no-contract, DIY approach caters to families on a budget, and it’s endorsed by money whiz Dave Ramsey. It’s a solid home security choice, but the lack of home automation features keeps it from rising higher on our list, though it did recently add a security camera to their offerings.
Security camera service with ADT requires Pulse Video Service monitoring, which is a premium-level plan, so you'll have to pay one of the top prices to get a camera. The outdoor camera has a night-vision range of 25 feet, which is one of the lowest in our review. We could find no mention of pan-and-tilt cameras or image sensors in the ADT marketing literature. These are some of the best home monitoring camera options, because you can control pan-and-tilt cameras remotely to get better viewing angles, and image sensors take photos when they detect movement.
I was renting a house in the countryside in North Carolina. The landlord contacted ADT to install a new alarm system in the house. The previous system was no longer covered by anyone. The install was quick and complete. The only problem being the hall motion detector which they said shouldn’t pick up the movement of a 30# elderly dog, but routinely did. They disabled that sensor and didn’t have any more issues. Whenever there was an issue, they were quick to respond via phone and on one occasion had the police meet me at the house when a true alarm came in.
ADT is an excellent company with state of the art equipment, solid company financials, and courteous professional employees. As a retired law enforcement professional, former head of security for a major company, and now security consultant I have used ADT for over many years. Have there been some problems? Of course – complicated security systems always have some glitches. But the problems have been quickly and professionally resolved. ADT is a good company with a solid track record.
There are two types of glass break sensors: shock sensors and acoustic sensors. Shock sensors detect vibrations when glass breaks or shatters, while acoustic sensors are designed to detect the exact sound waves of breaking glass. Both are efficient, but the acoustic sensors can monitor a wider area, such as large bay windows or sliding glass doors.
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