After the first year of service, ADT can increase the monitoring fee anytime and as frequently– as it wants. However, if you provide written notice of your objection to the price increase within 30 days or receipt of notice, ADT may either reconsider the adjustment or allow you to terminate the contract without paying cancellation fees. Changes in monitoring rates do happen, but they are not common and infrequent.
I do not know who trains these sales people, but their tactics leave a lot to be desired. Yesterday my husband was outside and a Vivint salesperson approached him and told him that if he were to cut our phone line we would not have service with ADT. My husband replied that he could not just cut them as they are on the roof and the salesman said he could cut the phone lines and break into our home and my husband told him that if he did he would get shot.
Whether you decide to go with a DIY system or opt for a professionally installed system, you'll have to pay a monthly or annual fee if you require monitoring, and in some cases, you'll be hit with a monthly fee to pay off the cost of hardware components. With most DIY systems, such as the SimpliSafe Home Security Kit, the Ring Alarm Security Kit, and the Nest Secure, you purchase the hardware outright and can avoid any monthly fees if you decide to self-monitor. If you add monitoring, fees will vary: SimpliSafe charges $14.99 per month for its no-contract monitoring service, while Nest charges $29 per month. If you commit to a three-year contract, the price of the Nest service drops to $19 per month. Ring's Protect Plus plan goes for $10 per month and doesn't require a contract.
Other things to consider when building out your DIY system include placement of the hub and any security cameras. The main hub usually requires a wired connection to your router, although there are wireless systems out here. Either way, it should be in close proximity to your router for optimal connectivity. If you're installing a system with a touch-screen panel, make sure there's a power outlet nearby. Most indoor and outdoor security cameras run on AC power and will require access to a wall outlet. While this isn't much of an issue with indoor cameras, outdoor camera placement will largely depend on accessibility to a power supply. If you don't have a GFCI outlet nearby, you'll have to install one or be prepared to drill a hole in your house to snake a power cable through to an indoor outlet.

When relocating with ADT make sure you call them ahead of time and let them know the situation. You don't want to end up with 2 monitoring homes or contracts in place. I forgot too and then at my new house it was a headache getting things straightened out but luckily I didn't end up paying anything extra. So if you move, call them and see if they want you to keep some of the equipment or if they will put a new one in your new location (which is most common).

J comes in and starts looking around and does his ultimate security evaluation which would cover every window door and crack in my house against burglars.  $5,000 to cover all of that.  I said no and he went down the list to cover just the downstairs, then the back of the downstairs, then just the doors. This was the second issue of his high pressure sales tactics “I’m not trying to scare you, but…” That’s exactly what it felt like he was trying to do.
If for any reason you’re unhappy, you’ll get a full, hassle-free refund* on installation and monitoring. *Subject to certain restrictions If during the six months following installation ADT is unable to resolve any installation/service-related concern, you may receive a refund of the installation price and all monitoring fees you paid within the first six months. Certain restrictions apply.

I have the ADT Premier Pulse system.  I got a good price on the install and the system worked.  Enjoy the automation.  I have added over a dozen of my own modules using the installer code.  Recently I wanted to expand the system with wired camera’s.  To do this requires an IP server/decoder called the NV412A-ADT.  This unit costs about 75 dollars with an ADT analog camera at 250.00  installing one unit can be pretty pricey.  I had analog ADT cameras from another source (ebay) much cheaper.  My local ADT sales person seemed unable or unwilling to purchase the NV412’s for me.  I posted on their facebook page and got a quick response.  They made me advise them of the camera model numbers before they would sell me the product.  My local sales person eventually just stopped trying to help.  I was shocked by that.  Bottom line, they wanted to do the install.  I don’t need them to.  Since they were not going to make any money on the deal they didn’t seem to worried about moving quickly on this issue.  Very frustrating.  I do love the system.
We have been very grateful for the last two years having ADT in our lives. We had a situation and then we contacted ADT and we feel so much more secure. Whenever we have a question, they are so wonderfully pleasant to talk to and to figure out everything. Someday soon we would like to give an "ADT contract" to our daughter, son-in-law & children.... Big thank you!!!
Their Pulse app control is what I like best. I'm sure there is better equipment out there but the app ties in nicely with everything. Can add multiple accounts, see a log history of when the alarm system was turned on and off and by who. Can take a peek at the cameras during work to ease my mind that nothing is going on at home that I should be aware of. Good deal for $55 a month, a lot better than getting with a local company like I've seen my neighbors do just to switch to ADT a few years later.
This is the absolute worst customer service I have ever received. I called in to order a security system through ADT after a break-in, and when I received my system, it was through Protection 1. The sales representative NOT ONCE disclosed to me that ADT Pulse and Protection 1 were the same company due to a merge. When I was signing my contract, I thought it was odd it said Protection 1, but the DISHONEST sales representative stated that I was just e-signing through that portal - as if it were just an e-sign software they were using instead of an actual DIFFERENT SYSTEM.
Worst business i have ever dealt with. From the start, i was lied to by the installation guy who said there is a grace period of a month to cancel the contact without a termination fee. When i called in a week later to cancel, ADT advised it was an incorrrect information which was given by an outsourced contractor so they can not be responsible for it. So i was stuck with them for two years. When i called to cancel the account after the two year contract was over, ADT required 30days cancelltaion period which meant they will simply collect a payment for an extra month for just wanting to cancel their ridiculous service which i want no part of ever again. From start to finish, this company is a borderline fraud.
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The Safewatch Pro 3000en control panels can act as your system's central nervous system, but if you're anything like me, you'll quickly wind up using the Pulse mobile app for that. Still, the control panel is a sophisticated piece of equipment. It supports a series of arm and disarm codes for Away, Stay, Night-Stay, and Disarmed, with additional modes available if you work with the ADT technician. It has direct Police and Fire buttons, meaning even if there isn't an alarm going off, pressing one of these buttons will connect you to an ADT call center and the operator will immediately dispatch the emergency service. There's a Chime mode that alerts people in the home if external doors are opened. You get one of these at the Control pricing tier and two at the Video pricing tier, but, again, you're not really limited by those numbers. You can add more if your home needs them.
Anything connected to the Z-Wave hub can be controlled via the mobile app. Lights can be turned on and off, smart locks can be activated or unlocked, and thermostats can be set on the fly. You can give as many people as you want access to your Pulse app, each with their own access code, though there will be only one primary user who has total access to all functionality via the Pulse web portal. You can also give different users varying levels of access to which systems they can control and even when they can get into your home.
While some providers outsource their monitoring to third-party dispatch centers, ADT guarantees its monitoring is done in its six dedicated command centers. Keeping monitoring in-house helps control for quality and promises the dispatchers have an understanding of your security equipment. Command centers are located nationwide and employ thousands of trained dispatch operators. And, they monitor around the clock, ensuring your home remains safe 24 hours a day, seven days a week.
We have had an ADT monitored system for a few years now and I have no complaints whatsoever. We have intrusion monitoring as well as 24-hour fire monitoring. It gives us peace of mind when we are not home knowing that ADT is watching over our home. In addition, I would definitely suggest getting a second keypad for the bedroom, to prevent false alarms (think about waking and stumbling downstairs before your morning coffee).
I too heard a lot about my friends and neighbors about ADT, but chose to ignore them and tried other small time companies just to save few bucks. In my quest to save few bucks here and there, I actually lost much more money and time which I could have saved by just going with the top guys in the industry. Life has been much smoother and relaxed after making a switch to ADT.
ADT home security costs can range from $9/week* to $14/week* based on your monitoring package. However, an ADT home security cost depends on which monitoring package best fits your needs. The ADT monthly fee for the standard Essentials package starts at $36.99/month*. For the most advanced ADT monitored security offer, homeowners can opt for the Premium Protection package at $52.99/month*.
ADT Pulse monitoring offers all the features of basic security and adds home automation into the mix, giving you power to personalize your system to your needs, whatever they might be. For anyone looking for more than just alarms and monitoring, this is the way to go. That way, you can add things like a video doorbell (Ring) or speech control with Amazon Alexa and Echo.
Rather than restrict control to a physical hub hung on your wall, Abode puts control where you actually need it: in the palm of your hand. Abode’s security dashboard is accessible by any internet-connected device and gives you enough information to take action from wherever you are. When Abode’s motion sensors are triggered, it snaps a photo to show you what triggered it. The smart key fob and its three buttons — away, standby/disarm, and home — allow you to disarm as you walk towards the front door. We found that a lot more convenient than racing inside to beat the alarm’s 30-second window, particularly if you have an armful of groceries or a baby on your hip.
Worst experience ever. Unreliable and irresponsible service. Even for urgent matters you have to wait on line for at least 30 minutes. And because ADT Canada was not able to pick up my phone call within a few minutes as stated clearly to me the police was dispatched. When you tried to explain no one at ADT cares to take any responsibility. I have been with ADT for almost 10 years and they will not consider your loyalty if something goes wrong. I decided to leave this company. Even your alarm goes off now you will be asked to press 1 then 2 then ……. and wait forever. Think twice if you want professional and timely service.
The Dome Home Automation DMMS1 Z-Wave Certified Motion The Dome Home Automation DMMS1 Z-Wave Certified Motion Detector tracks motion in your home helping you keep your family safe. When motion is detected your Z-Wave hub will send an alert to your smartphone set off an alarm or trigger a lighting scene. This detector can also measure light levels ...  More + Product Details Close
For residential three-year term of agreement, $36.99/month monitoring rate with maintenance: $99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($ 1,331.64). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.

J comes in and starts looking around and does his ultimate security evaluation which would cover every window door and crack in my house against burglars.  $5,000 to cover all of that.  I said no and he went down the list to cover just the downstairs, then the back of the downstairs, then just the doors. This was the second issue of his high pressure sales tactics “I’m not trying to scare you, but…” That’s exactly what it felt like he was trying to do.


I had ADT come in and have their system put in my home I had just purchased. It took 3 hours to install. They had a promotion going on with a free ring camera. But keep in mind. The home when I bought it had a security system already hard-wired into the home. Which was working. I just needed to have a security company come in and take over the system. The salesman told me they would piggy back my system. They did exactly what they said. 45 minutes after the installation was done. I tried to arm the system. It came up with multiple error codes. I called ADT and the salesman who set this up. He said the tech who installed it will call me back in 30 mins. This was a Saturday. Well no call.
We are 20+ years loyal ADT customers. As veterans, my husband and I felt extremely comfortable leaving the country knowing our family's home security was being monitored by ADT while we were deployed. However, since our new home install in 2013, we have had nothing but issues; false alarms, unreliable alarm settings, unprompted notifications from the keypad, etc. We've made numerous calls, paid for upgrades, and had techs come to the house for troubleshooting with no resolution.
I have always wanted to keep my family and home safe, especially at night. I do not have a guard dog like some of my friends do and I do not find dogs effective. So I decided to do some research and found ADT to be the best choice. They came and thoroughly installed the sensors all throughout my house. They made sure to test the system to see if it was working properly. After that I am pleased with my security system. It is easy to use and we have never had a problem with it. Also, the staff are very friendly. If we have questions they always help us out. We have been safe in our home ever since (no more burglaries).
The actual alarm system works well. The alarm is a good volume such that it will wake you up but won’t leave your ears ringing. It is fairly easy to learn how to use and operate. However, if the alarm does go off and is not cancelled, the phone operators that call rarely follow the protocol they are supposed to They are supposed to verify your identity and use a passcode to ensure you are not being held under duress, and this was rarely done. Sometimes there was a very long time gap between the alarm going off and getting a phone call to check on our safety. Overall, the system is great if you are home in the house and want alarms for your own alert, but don’t rely on the phone operators to help in a true emergency.
ADT was officially ready to protect your home using ADT Canopy. Canopy is a contract-free offer with the option of self-installing equipment. The first available integration included LG’s Smart Security camera, which was discontinued less than a year after launch. While the future of ADT Canopy is unclear, it’s possible that some options may be coming soon.

I have a question... Wouldn't it be cheaper and more affordable to just get my own security cams online and run those instead of adding these to my ADT contract? My husband brought this up because his brother in law has security cameras around the house and they run off the wifi and there is no monthly bill for them. I think it is like $10 a month for the app, that is it.

I did some research online after the whole debockle and found out I had actually not spoken with adt but some weird authorized dealer something or other. I called adt corporates number and they were very nice and apologetic but said they had nothing to do with these “protect your home” people. It was all very frustrating. A few weeks later there was a breaking a few house down so I started thinking about the alarm system again. This time I called the corporate number for adt that I had and they were actually really nice they sent someone out who was patient enough and let me read all 6 pages of the contract and even allowed me a 24 month term instead of 36. And the used all the equipment I had and gave me a rebate check for like $57 that I didn’t even know I was getting. Everything has been great since I actually set off the smoke detector a few weeks ago and my phone was ringing before I could even finish putting my code in to cancel it.


My family has been using ADT while I was growing up (guess you could say I was born and bread white and blue) so I ended up following in their footsteps and got it for my own home whether that was the best deal or not I don't know. Installation process was quick, the guy really wasn't here for too long at all. The "smart" option is a bit confusing and I wish it was explained a bit better, but in time I'll figure it out. I can truly say they are one of the better security systems out there.
ADT has the first thought name for security, but, worst to deal with. The sales tactics and the service performance is substandard. Pressuring to sign the contract…they will not let you review the it and its terms, only point to sign here. Pricing higher than anyone. The sales person kept calling me although I said not to. I suggest to never use them!!!
Not specifically to do with the cameras, more the system it is attached to, but generally speaking you are only able to record a single 30s clip every 5 minutes. That’s a game-changer and should be enough to avoid ADT completely. I have a little “trick” in place which will allow me to record 1:30 (3 contiguous 30s clips) after motion is detected which is messy, but better that 30s.

Scout doesn’t have as many extra features as some other alarm systems, but if you currently have a Nest Learning Thermostat or a Nest Cam, you’ll love this new, modern take on home security. Scout offers the lowest monthly monitoring price we’ve seen for cellular monitoring at $9.99 a month, but keep in mind that it’s not connected to a professional monitoring center unless you upgrade to $19.99.


After being a customer for the past eight years, I tried to upgrade. My monthly price had exceeded $60 a month with old features. I scheduled to installs with the sales department. After hanging up the local office calls to confirm appointment they told the tech will collect the total payment. I said this was not agreed upon. Each time I had to call Customer service to try and straighten it out. Its been a total nightmare.
*I agree to be contacted by an ADT Authorized Dealer even if I am on a Do Not Call list. In addition by clicking the check box I consent to be called back from an ADT Authorized Dealer at the phone number provided, including cellular, which may be generated from an automated phone dialing system. You are not required to provide this consent to make a purchase from us.
I have always wanted to keep my family and home safe, especially at night. I do not have a guard dog like some of my friends do and I do not find dogs effective. So I decided to do some research and found ADT to be the best choice. They came and thoroughly installed the sensors all throughout my house. They made sure to test the system to see if it was working properly. After that I am pleased with my security system. It is easy to use and we have never had a problem with it. Also, the staff are very friendly. If we have questions they always help us out. We have been safe in our home ever since (no more burglaries).
There are two kinds of fobs that come with the Safewatch, including one that looks like a car's open/lock fob, and two more that are simply flat, gray disc tokens about the size of a quarter intended to fasten to your keychain. The car fob-looking one will arm or disarm the device when you press the appropriate button. The token has no buttons. Just hold it up to the specially marked part of the Safewatch's front panel and you can arm or disarm the system without having to enter an access code. I use these tokens far more than the fob simply because they're faster.

ADT scores high by providing professional installation and top-quality relocatable products that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and an emergency alert button.


They will not stop their auto payment system and are overcharging us too. They will not stop their services until I respond to a email that came 1 week after my first call but I didn't see it before it expired. We are being charged more than contract price too. When I called again today, just like my first attempt, I was in hold for over 20 minutes. Again, I was told to expect an email and respond to it before they will cancel their auto pay. WHY SHOULDN'T THEY STOP THEIR SYSTEM? I told my wife that I guess we will have to close our bank account and move our money someplace else!

Ideal for small homes and apartments, Canary keeps home security simple, anchoring it in one unassuming, but feature-packed tower: the Canary View All-in-One. The tower hosts a 1080p streaming camera with high-quality night vision (the best IP camera we encountered), a motion sensor, an air quality sensor, and a crazy-loud, 90-decibel siren. It’s like starting a lawn-mower next to your face.

I do not know who trains these sales people, but their tactics leave a lot to be desired. Yesterday my husband was outside and a Vivint salesperson approached him and told him that if he were to cut our phone line we would not have service with ADT. My husband replied that he could not just cut them as they are on the roof and the salesman said he could cut the phone lines and break into our home and my husband told him that if he did he would get shot.

ADT’s alert procedure is straightforward—when an event is triggered, the security center contacts you or other trusted contact’s phone numbers first, then determines the appropriate first responders to contact. Some claim that adding too many numbers is a bad idea because ADT will try to contact your entire list before calling the authorities if no obvious danger is present (i.e. a single upper-level window alarm going off as opposed to multiple sensors).
When I moved to Fuquay Varina, they kept calling and knocking on the door until I finally gave in and signed up. Since then - NOTHING - no contact or follow-up whatsoever - even when I've twice requested a new book to replace the one I was given. When I agreed to sign up, they were offering service for about $27.00 per month. When the installer visited, I was sick with a lupus flare that also affected my cognition. Turned out, they took advantage of an elderly, ill woman, charging me not 27 but 47 dollars per month. In addition, when I could think clearly again, I discovered I had signed for THREE years and not the one year the salesman had told me.
ADT utilizes a nationwide network of authorized dealers as well as their own personnel to sell, install and support ADT security system. The dealer network allows ADT to maintain a local presence for their customers while providing the stability and service capabilities of a large, national security provider. However, it can also lead to an inconsistent experience for customers and negative customer reviews. Online customer reviews typically revolve around issues with local dealers and include missed appointments, aggressive upselling and misrepresentation.
I tested ADT Pulse (starting at $28.99 per month plus components and installation), which combines the company's alarm and security service with home automation and monitored surveillance. ADT easily rivals its top competitors, including Vivint Smart Home, in functionality, though if you opt for the top of its service tiers as I did, you might want to prep yourself for sticker shock. Even so, ADT Pulse earns our Editors' Choice for home security systems.
Hello Nessa Ann. Defender Security is an independent authorized dealer of ADT's monitoring service. They procure and maintain their own customer base, and sell and install their own equipment. They partner with ADT, as Defender does not provide a monitoring service. Should you have any concerns regarding a recent Defender installation, they can be contacted directly at 1-800-689-9554. Should you need anything further from ADT, we would encourage you to contact us at AlwaysThere@adt.com. Thank you. -Gabe

Every home is different, and so is every homeowner’s security needs. Like most technical services, you can pay for professionals to craft your home security system or you can take matters into your own hands. DIY home security means you customize your device kit, self-install, and then monitor alerts from your sensors and video feed. Self-monitoring is the common difference between DIY and traditional security, but there are plenty of companies that strike a happy medium between both. We looked at providers offering pure DIY as well as those offering professional monitoring, either de facto or as an upgrade.
ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Its home security systems can be monitored via the app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.

All ADT plans feature 24/7 security monitoring from multiple redundant call centers nationwide (which is key for that homeowners insurance discount), on-site consultation, installation by professional technicians, and 24/7 customer service. ADT makes a big deal out of that last one, considering it a competitive differentiator. Smaller monitored security vendors, like Frontpoint, may offer 24/7 monitoring, but its customer service is unavailable after a certain point in the evening. For issues like broken monitoring equipment, faulty alarms, and similar problems, having a human available around the clock can be a very good thing.


Whether you’re across the country or in your own backyard, help manage your home and ADT alarm monitoring with our most high-tech offer available. ADT Pulse® starts at $14/week* and includes convenient, practical features for on-the-go monitored security users. From mobile access and remote arm and disarm capabilities to lightning control and video surveillance, see how this cutting-edge offer can help you manage your home’s security 24/7.
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