ADT’s Essentials and Essentials Plus security packages require a landline to hardwire into your home. According to NPR, more than half of all households are cellphone-only homes and don’t have landlines. If you don’t want to pay for home phone service just to get a security system, you can upgrade to a more expensive package that connects to the ADT monitoring network via a cellular system.
I had ADT come in and have their system put in my home I had just purchased. It took 3 hours to install. They had a promotion going on with a free ring camera. But keep in mind. The home when I bought it had a security system already hard-wired into the home. Which was working. I just needed to have a security company come in and take over the system. The salesman told me they would piggy back my system. They did exactly what they said. 45 minutes after the installation was done. I tried to arm the system. It came up with multiple error codes. I called ADT and the salesman who set this up. He said the tech who installed it will call me back in 30 mins. This was a Saturday. Well no call.
Initial quote and installation was misleading. We were quoted $39.99, plus a gift card and additional “credit” towards equipment. We were told if we didn't agree with the package we could decide not to install. Turns out the package I discussed with the original sales agent was $52.00 a month plus 4 payments of $400 for equipment. The technician was persistent and after stating several times we would like to crunch numbers before deciding due to the new quote, did not listen and kept installing. Did not give us the products we asked. I was charged twice for installation, once after my initial phone call and the second time after the installation.
What makes the best home security system comes down to the experience that a home security company provides. A good company will show genuine interest in providing you with a solution that fits your needs. This means it won’t try to upsell you on unnecessary equipment, pressure you into spending beyond your budget, or hit you with hidden costs, policies, or other unwanted surprises after you’ve signed a contract. It should simply give you peace of mind.
The Pulse app is downloadable via the Google Play Store for Android devices and iTunes for iPhones and iPads. The app can be used to view your system’s status, arm/disarm the system, check motion sensors, turn off lights, and lock doors. It displays a status alert when the alarm system is tripped, and a message is sent to the monitoring center who notifies the police if needed. Those with a Pulse system can also use the app to view surveillance footage of their home in real-time. There is also an ADT Pulse® Voice app. With this app, you can control your home’s smart devices with your voice.
The customer rep offered me to re-schedule another appointment and I said I don’t think so, do you want to reschedule another time to waste my entire morning and get upset. I have never had a problem so far with our alarm system, but dealing with this kind of poor business, especially for a new or additional business from a customer did not seem to be their priority.
I have been a loyal ADT customer for over 20 years. On December 13, 2016, my alarm went off early in the morning. It freaked me out BIG time. Never happened over the 20 years til now, the intruder most likely left before fully coming into my house. I have this alarm system to thank for keeping us safe. I didn't get evidence of the intruder so didn't have anything to pursue with. Glad I kept it over all the dull years to protect me during the one time it was needed.
Agreed Nadia! For around $1 a day is a bargain to protect your family members and your possessions. Obviously an alarm system doesn't give you 100% confidence that a burglary won't take place but it minimizes the chances over 75% by having a monitored system. That is good to hear about your businesses and sounds like you will get a great deal on the 3rd set on your home. ADT also has the guarantees so if something does take place you have them and your insurance who are going to support you financially in recouping your lost costs.
There is a reason why ADT ranks low in our review: It doesn't disclose information about its equipment pricing and security packages other than the equipment it offers. Other home security companies gave us this information in phone calls, live chats and emails. In contrast, ADT requires in-home assessments and credit checks in order to provide this type of information. We gave ADT partial credit in this area because we were unable to confirm our research directly with the company.
There are several types of motion sensors out there, the most common being PIR (passive infrared) sensors that detect body heat. These sensors are ideal for home security use as they are cost effective and work well indoors in any lighting environment. Active motion sensors emit microwaves to detect movement and are better suited to harsh environments, including outdoor use, but are prone to false alerts due to wind-blown debris. A dual motion sensor combines both active and passive technology to reduce false alerts and provide an extra measure of reliability.
What this service contract, termination clause, and pricing structure really tell me is that ADT isn't for apartment dwellers. If you're operating on a lease and your lifestyle means you'll be hopping residences for the foreseeable future, I don't think ADT is your best bet. I'd use Vivint or SimpliSafe, or one of the better DIY security kits, like iSmartAlarm Premium. But if you own your home and your professional life is stable enough to keep you where you are, then the termination clause really isn't an issue, and it's more about service quality as well as security and automation functionality, which are areas where ADT excels.
Glenn Kurtzrock, a criminal defense attorney and former homicide prosecutor, told us that based on his experience, most burglars “go for the master bedroom and won’t waste time in rooms like a kid’s room.” He explained that “burglars don’t like to spend a lot of time in a house regardless of whether there’s a security system” so will prioritize the rooms most likely to have cash, jewelry, or small electronics. Having a video camera that films the entrance to your master bedroom can help provide video evidence for the police should a crime occur.
Ultimately, we wanted systems that could integrate seamlessly into our homes and improve our quality of life. To find which fit the bill, we spent a day outfitting a 1,900 square-foot home with the equipment of our finalists. We appraised the installation process, the ease and clarity of registering and syncing, the app experience, and functionality. We were pleased to find we could get most systems up in less than half an hour, but the quality of both hardware and software differed. We docked points for flimsy or easy-to-knock-over physical elements and slow or disfunctional cyber ones. Effective home security offers crisp and quick app interfaces (preferably with practical perks like customized sensor names and facial recognition) and instantaneous notifications.
3. I understand the security reasoning about not wanting to disarm the system via routines, but you should be able to arm it via one. Case scenario I have an Inovelli scene enabled light switch by the back door. Right now, I have it programmed when we are leaving the house two presses of the switch off activates my goodbye routine which turns off all the lights, TVs, sets the thermostat to away and sets a timer for the door locks for 30 seconds. It would be nice to be able to arm the alarm to stay or away from this routine, instead of having to get the app out to arm it.
A word about wireless protocols: In a perfect world, all home security components would use the same wireless standard to communicate with the main hub, but factors such as power requirements, signal range, price, and size make it virtually impossible to settle on just one. For example, smaller components such as door/window sensors typically use Z-Wave or Zigbee technology because they don't require a lot of power and can be powered by smaller batteries. They also operate in a mesh topology and can help extend the range of networked devices. However, neither protocol provides the bandwidth that you get with Wi-Fi, which is why it is usually used in security cameras to provide smooth video streaming, and in other devices that require a fat pipe. Moreover, Z-Wave and Zigbee devices are connected and controlled using a hub, while Wi-Fi devices can be connected directly to your home network and controlled with an app. Finally, Z-Wave and Zigbee devices use AES 128 encryption, and since they operate in a closed system with a dedicated hub, they offer more security than Wi-Fi devices.
The 36 month contract, 30 days’ notice, and liquidated damages clauses are ridiculous. My system never worked as promised, but it did not matter to ADT. They relied on having a “contract” to enforce. If it cost less to fight them in court, I would have done so, and I am confident they would lose. I would be happy to join a class action against them. AVOID AT ALL COSTS.
When I called and got ADT installed I was impressed that they stayed around to individually test each sensor for me and make sure I was good to go. I don't think I would have been able to do this on a self installation package that other companies offer. We tested that it was connected to their monitoring station and my local authorities -- a true peace of mind!
While you can learn a lot by reading the ADT reviews on this site, you won’t have as much luck on the official ADT website. The security company is not very transparent about the pricing of the plans or equipment. For example, you are unable to see at a glance the price of motion detectors, additional control panels or carbon monoxide detectors. Potential customers should also be wary of what prices are shown. There are often additional fees that will raise the total bill when all is said and done.
Horrible customer service! I am moving and need to move my service too, but they will not allow me to move my service without having to renew my contract for another 3 years. I am not interested in renewing my contract as the customer service is terrible, but yet, they won’t let me move my service. They are requiring me to not sell my house just so they can get paid for another year. Outrageous! I will never ever use ADT ever again.
Updated on 11/21/2018: I wanted to follow up regarding the resolution to my situation. Turns out there is no resolution. I called, emailed and called again the CEO's office and they didn't can would not answer my questions. Hung up on me. Their so called Corporate Relations Manager, is a joke, she needs a back to basics training in customer service. They know they are wrong that is why they will not comment on my review. If you look at other 1 star reviews put on here after mine, you will see their response to say sorry to the customer, but mine? They won't even bother. They know I am telling the truth. Since they want to go ahead and blacklist me and remove services, that's fine. I will gladly take my money elsewhere; but they couldn't answer the one question I had for them that they are trying to use as their defense. Where does it say in the contract that they can cancel at any time and for any reason? Nowhere! Read the fine print.
“Was having a lot of trouble signing in on my Pulse account. Had to use it every time. Called and talked to 3 people about this problem. All they could tell me was to reboot my phone. I did so. On the 4th call I talked to a man and he told me that ‘When you did the last upgrade the this was a existing problem.’ Said that the company has known about this and was trying to fix it. Just forget that the emails I was getting telling me that my phone was LOCKED UP to just forget it and when the next upgrade comes it should be fixed. Why did it take 3 people who didn’t know about this problem and 1 that did.” – Kenneth, August 10, 2017, Consumer Affairs
ADT Pulse monitoring offers all the features of basic security and adds home automation into the mix, giving you power to personalize your system to your needs, whatever they might be. For anyone looking for more than just alarms and monitoring, this is the way to go. That way, you can add things like a video doorbell (Ring) or speech control with Amazon Alexa and Echo.
Good review overall, I didnt realize they have been around for so long! I just wish they did more in the ways of customer retintion as mentioned in this review. Basically if you never complain then they will just keep taking your money. That may be normal with most companies but now that I know i am telling my parents to get rid of their old security equipmnent and get new stuff for free.
You're bang on there, Ann. In times when the economy is not in the pink of its health, the incidents of burglaries and thefts have shoot up considerably in the country. I think people should start taking home security seriously and stop thinking that the chances of thieves breaking into their homes is negligible and as early as possible, should go with a good security company like ADT or Protect America, and secure their homes and future.
So glad I read your review because I have been going back and forth what cameras should I get. Really didn’t want an adt camera because my contract start all over again locked in for 36 months again and what if I didn’t like the cameras then I just stuck with it or pay a very high break contract fee. I think I will try some stand alone security cameras for now.
Worst experience ever. Unreliable and irresponsible service. Even for urgent matters you have to wait on line for at least 30 minutes. And because ADT Canada was not able to pick up my phone call within a few minutes as stated clearly to me the police was dispatched. When you tried to explain no one at ADT cares to take any responsibility. I have been with ADT for almost 10 years and they will not consider your loyalty if something goes wrong. I decided to leave this company. Even your alarm goes off now you will be asked to press 1 then 2 then ……. and wait forever. Think twice if you want professional and timely service.
Some DIY systems are self-monitored, which means you'll receive alerts when devices are triggered, but it's up to you to contact the local authorities if there's a break-in or a fire. However, DIY vendors are increasingly offering professional monitoring services; some require a contract and some allow you to pay as you go so you're only being monitored when you need it, such as when you're away on vacation.
On average, a basic installation will cost up to $2 per square foot of your property. Monitoring charges are between $25 and $40 per month, with around $10 extra for intercom communication. For pet-friendly devices, an extra $50 to $300 may need adding on, while fire protection features tend to be $5 extra a month. For a remote control, you’ll probably have to pay a one-off fee of up to $100. Fees shouldn’t be charged to connect you with the central monitoring station – this should be included as standard.
Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL-127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI-3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM-353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622-CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025-7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA-602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G-21499.