ADT is not an honest company. Worse company ever. Very bad customer service , useless and they toss you around from one vendor to the other!End result nothing we can do , just pay your bill and shut the hell up.I would never recommend this company to anyone and I will make sure my comments are showing on every social media .Bottom line, they don’t tell you that you are locked in a 3 year contract ,and if you relocate , they will renew your contract for a new 3 years term!What a rip -off.
My father, age 75, contacted ADT to switch to their service based on an advertised offer. He explained to the customer service representative he had Vonage for his phone service. The customer service rep. said she was not sure if the system could be installed without a landline. She scheduled the appointment and told my father to ask the technician. I seems odd that the customer service representative could not speak to my father’s situation, since it is not uncommon. As directed,my father asked the technician about installing the service with Vonage. He further explained the package he was expecting to be installed. The technician stated “I got you”. The technician then proceeded to install a thousand dollar system. When my father would not agree to the monthly payment, the technician got his supervisor on the phone to apply more pressure. When my father would not agree to pay the monthly fees associated with the system installed, the supervisor directed the technician to take the system out. The technician removed the ADT equipment but refused to reconnect my father’s existing equipment. Now my father has to pay for a service call and reinstallation of his previous service. My father is on a fixed income and does not have money to spare. I am thankful the he has his wits about him and did not yield to undue sales pressure. Shame on you ADT!!!!
In regard to ADT customer service, the BBB rating varies by area. For example, Florida headquarters provide excellent customer service and maintain an A+ rating with the Better Business Bureau. This is mainly because ADT relies on company authorized independent dealers whose customer support agents might not be up to par with ADT’s standards. Remember to check locally and read reviews before committing to a provider. Also, look for a dealer that is BBB accredited.
Beware of these cheaters (ADT). I used their service for 10+ years…their service has been declining day by day. They don’t care about existing customers. First you pay a lot for the equipment and then after one year warranty period, they charge you for any failure/visit.Also, Police doesn’t even respond to their calls in majority of California cities (don’t know about other states)Finally, I decided to switch to a ‘better’ option, and I called to cancel. First they tried to convince me to stay with ADT, and later when it didn’t work, they informed me it will take 30 days to disconnect my service (so they can charge another month of monitoring fee).What a ripoff !Keep a distance from them.

Also, ADT does have medical backup features like pendants and other helpful tools for those who may not be able to get to the phone in case of an accident or injury. The medical alert integrates into the system, so you won’t have to find another company to coordinate with. ADT’s Medical alert pendants have GPS that works anywhere it can reach of a cell network.


My father’s house is wired with ADT security and one time a thief broke into his house while he was away. ADT sent a alarm message to him and he confirmed that a trespasser must have been in his home. The police were called but the thief left before they could catch them. Regardless it scared the thief away and he ended up not stealing any valuable electronics or keepsakes. ADT has always had friendly customer service and the installation was quick and easy. My dad has been very satisfied and because of his good experience I plan on installing ADT in my new home. Although it costs money to install I believe the money is well worth the investment to protect your valuables and make your home safer. I would recommend ADT for any home. You never think theft will happen to you but when it does you want some security system in your home; trust me.

Hello Florin-We have identified the account with the information provided in your review. The installation was sold and performed by an independent authorized ADT dealer, Defender security. We will be reaching out them on your behalf regarding the concerns that you have had with the installation and would expect a response in 24-48 hours. Should you need to reach them in the interim, you can do so at 1-800-689-9554. Should you need to reach ADt, please email us at AlwaysThere@adt.com. Thank you for your patience. -Gabe
ADT’s Essentials and Essentials Plus security packages require a landline to hardwire into your home. According to NPR, more than half of all households are cellphone-only homes and don’t have landlines. If you don’t want to pay for home phone service just to get a security system, you can upgrade to a more expensive package that connects to the ADT monitoring network via a cellular system.
ADT Security Services is the largest home security provider in the US. Compared with most other home security companies, ADT offers a wider range of services. They also have six monitoring centers nationwide that are open 24 hours a day, 365 days a year. Protect Your Home-ADT Authorized Premier Provider provides home security equipment packages that can connect to one ADT’s monitoring centers. This helps homeowners combine the monitoring expertise of ADT with the value offered by Protect Your Home.
I had a representative from one of ADT's subcontracted sales companies come to my house last year in August. He gave us a whole spiel about how if he could put a sign in our yard we could get a security system for free. My husband and I both specifically asked him how long the contract was for for the monitoring monthly fee and were told that it was 1 year. We specifically asked what it would cost it us to cancel after a year and he told us it wouldn't cost us anything. He told us that when a year was up we should call and tell them we were going to switch companies and they would lower our monthly payment or we could just stop it anytime after a year.
Really disappointed in these cameras. We had outdoor cameras installed and a few weeks later that they record 30 second clips, but after each 30 sec clip the camera is UNABLE TO RECORD for 4 minutes?? So, a bad guy pulls into my property. There's a 30 sec recording of them and then at a critical time there's no recording for 4 minutes? Why is this and how does this make sense??
ADT Home Security systems are very user-friendly, and during installation, the technician will show you how to use the equipment. There is technical support available to answer any questions customers have about the equipment. ADT offers professional installation, several monthly plans with competitive rates, and allows users to choose between wireless and hardwired systems. Overall, ADT security systems are the most reliable and the most popular in communities throughout the nation. Keep in mind, though, that customers must sign a three-year agreement for all ADT security monitoring plans.
After your questions are answered about ADT equipment costs and savings, the ADT monitoring rate is the other part of the home security system equation. Alarm monitoring with ADT's monitoring center network is unparalleled in the industry. No other company offers you 6 monitoring centers located across North America. You might be concerned that the best monitoring won't have the best price tag. Rest assured, it's all very competitively priced.

Welcome to Protect Your Home ADT authorized premier provider, Get ADT-Monitored Home Security starting at twenty seven dollars and ninety nine cents per month, This offer has eight hundred and fifty dollars in security equipment including a Digital Keypad, Motion Sensor, Wireless Door Sensors and Wireless Window Sensors, There is a ninety nine dollar charge for parts and installation and purchase of alarm monitoring services, Termination fee applies, For new customers only, Please fill out this form for a free quote, or, call 1-844-547-2594, to talk to a representative, again if you would like to speak to a representative please call 1-844-547-2594, to speak to a representative. ADT has a triple A Better Business Bureau rating, is verified by Trust Pilot, is a Triple Certified Security Partner and is Verified and Secured by GoDaddy. To hear this message again, please refresh the page. Or, continue filling out the form by typing in your full name and using the tab key to complete the rest of the form.
My father, age 75, contacted ADT to switch to their service based on an advertised offer. He explained to the customer service representative he had Vonage for his phone service. The customer service rep. said she was not sure if the system could be installed without a landline. She scheduled the appointment and told my father to ask the technician. I seems odd that the customer service representative could not speak to my father’s situation, since it is not uncommon. As directed,my father asked the technician about installing the service with Vonage. He further explained the package he was expecting to be installed. The technician stated “I got you”. The technician then proceeded to install a thousand dollar system. When my father would not agree to the monthly payment, the technician got his supervisor on the phone to apply more pressure. When my father would not agree to pay the monthly fees associated with the system installed, the supervisor directed the technician to take the system out. The technician removed the ADT equipment but refused to reconnect my father’s existing equipment. Now my father has to pay for a service call and reinstallation of his previous service. My father is on a fixed income and does not have money to spare. I am thankful the he has his wits about him and did not yield to undue sales pressure. Shame on you ADT!!!!
Overall, only 32% of ADT employees reporting on Glassdoor would recommend working at ADT to a friend. Sale reps often complain about pay (100% commission based) and a scarcity of leads Happy employees, however, applaud ADT benefits, like a 401(k) match; medical, dental and vision coverage; and, as a New York emergency dispatch operator said, “an awesome break room with tea, coffee and cocoa.”
ADT is the worst company ever! Their business model is literally extortion. If you enjoy paying thousands of dollars to have them mount stuff all around your home just to have them months later unilaterally decide to charge you more for your monthly service then literally tell you that you either pay or go to collections...then ADT is for you. I have never dealt with such an unprofessional company, they only care about getting you in a contract where they can then charge you whatever they want without any paperwork to back up their extra charges.

What makes the best home security system comes down to the experience that a home security company provides. A good company will show genuine interest in providing you with a solution that fits your needs. This means it won’t try to upsell you on unnecessary equipment, pressure you into spending beyond your budget, or hit you with hidden costs, policies, or other unwanted surprises after you’ve signed a contract. It should simply give you peace of mind.


I purchased an ADT home security plan through a door to door salesman. The setup and service were quick. Beside the home security update, I also get the camera doorbell and a motion sensor camera for my backyard. They both worked as expected until the last couple of months until I started to notice that the backyard camera no longer recorded and saved on the motion in the radius that is supposed to like it used to. It only saved when there is a bad (windy, storm, etc.) weather and "hit" the camera. A month or 2 later, the camera doorbell also stopped working even after I tried to reset it a few times. They quickly scheduled a tech guy to come out and tried to fix the issues. The doorbell working properly again, however, he wasn't able to fix the backyard motion sensor and wasn't sure on what could cause the issue.
Link Interactive offers 12-, 24-, and 36-month contract options, which makes it great for renters and anyone who isn’t ready for a long-term commitment. Alarm monitoring prices start at $31 and go up to $41 per month, making it more affordable than Frontpoint or Vivint and one of the more competitively priced professionally monitoring services on our list.

Vivint outranked every other home security system in J.D. Power’s customer satisfaction evaluation; it was the only company to earn five out of five Power Circles. According to the report, “Vivint Smart Home performs well in high-importance attributes: effectiveness of securing my home; ease of using the system; timeliness of resolving problem, question or request; and clarity of information provided for customer service.”
This would not be an issue if the reset time wasn’t so RIDICULOUS; 5 minutes!?! This might be acceptable for a cheap stand-alone camera, but ADT is supposed to be a SECURITY vendor. Its widely known any time you see a camera and an ADT logo on the house, you just need to toss something in front of the camera, and then come back 30 seconds later. You now have 4:30s to do whatever you want, and if that’s not enough time, just repeat the same process. How embarrassing to say the least.
We had our home broken into some years ago, but today, I once again feel robbed, preyed upon and vulnerable.. This time, it is the service we choose for peace of mind that have taken from us: ADT.Don’t sign with ADT!!You will read similar warnings on blogs, comments, feeds and other online reviews – if you haven’t already signed a contract – then you’re luckier than most, keep your money and find another way of keeping you and your possessions safe!It’s no surprise they score 1.9/10 on ‘Best Home Security Companies’ by 648 reviewers..Here is why:No Free Installation With Traditional Plan36-Month Contract Required Outrageous cancellation termsExcessively long call times Pushy sales tactics Regularly increases monthly fee for no reasonRequires written, signed-for letters to acknowledge any customer requests/complaints Many Negative User ReviewsPlethora of BBB ComplaintsIf you read this and ADT manage to convince you, when you do eventually become disaffected, write your own post and share with others.It is only by sharing the information and by buying services that are ethical, fair and transparent that we can shape the industry for the better and rid the market of companies like ADT.We deserve better.
Every ADT-Monitored center puts an extensive network, including system professionals, on call to help protect the people and things you care about most. You can expect ADT security 24 hours a day, 7 days a week, 365 days a year. All throughout the United States, ADT Security has a full-scale network of linked command centers strategically positioned to successfully offer continuous monitoring of your Protect Your Home-configured security system. The state-of-the-art technology integrated into this resilient, hyper-connected operation is only one of the many reasons more people choose ADT-Monitored home security over any other security monitoring company in America. We provide protection against potential hazards that maybe out of your hands including:
The ADT service has been very accommodating to my home and prompt service has been given when the alarm system has sounded.  ADT is a very valueable service to have for your safety.  The service technician, Chris was extremely knowledgeable and repaired my service in a very short period of time.  I would highly recommend the ADT service for safety in your home.  Thank you for your service.

Just canceled my alarm monitoring as of 10/29/2018 'cause they were ripping me off at $42 a month! I have an old BHS-4000A alarm system that was installed 10 years ago which can function independently, non monitored, and as a stand alone unit. Found out the hard way that ADT locks down your entire alarm system when you cancel!! I can't even use it as a stand alone alarm!! Even ADT's phone number shows up on the keypad display to call them!! These scumbags at ADT are holding my alarm, that I own, hostage!! It's all over the internet that they do this! 'Security' company my **!! Stay away from this company! They are not in the business to protect you, just their own wallet! Hey ADT, want to change my mind? Unlock my alarm!

ADT monitoring has yet to let me down even with my little kids around the home. I only got a basic security system so I can't really compare or say it's better than "X" company but definitely works for a mother of 4 who wants some added peace to her life! My husband is gone a lot and he likes being able to check what's going on in and outside of the home thru the Pulse monitoring app. This is how I got him to buy the system for us in the first place ;).


When it comes to monitored security systems, many require expensive and inconvenient professional installation. SimpliSafe is different. This system is as customizable and DIY-friendly as the others on this list, plus, for a monthly fee, it offers 24/7 professional monitoring to give you extra peace of mind. The company’s no-contract monitoring system gets rave reviews from users who feel this is a cheaper and much more flexible alternative to typical security services. When you download the SimpliSafe app, you’ll have full control of your system and the amount of monitoring you receive — you can even customize how you get alerts and which alarm triggers get an emergency response or just a personal notification.

Horrendous!  I would give ZERO stars if I could.  ADT failed to do the one thing they were supposed to do!!!  ADT sold me on safety and piece of mind yet ADT failed to properly setup the automation and alert settings on my ADT pulse.  Today we were burglarized and because of ADT's egregious FAILURE, our cameras did not record the incident and we could not show any footage to the police officer.  The burglar just walked away completely off the hook, even with us having 3 cameras plus a RING doorbell/cam.  ADT YOU FAILED TO PROTECT OUR HOME!!!!


Backup System: If your power goes down or your phone line is cut, this backup system will kick in. Alarm systems also come with a backup system, which can keep your alarm going for up to 72 hours by using battery power. If your home uses Voice over Internet Protocol (VoIP) phone system, backup systems are crucial because a lot of alarm systems aren’t compatible with this. Alternatively, if you provide cell phone backup, this will allow the monitoring company to get in touch with you via this.

When I lived at home with my mother we had the ADT system and never had a problem, no break-ins, and no potential break-ins either. Unfortunately, I did not follow suit and get the system when I moved out on my own and my apartment was burglarized this past year. I feel like if I would have had the system there is NO WAY my apartment would have been broken in to. These systems really do thwart robbers from entering.
Just canceled my alarm monitoring as of 10/29/2018 'cause they were ripping me off at $42 a month! I have an old BHS-4000A alarm system that was installed 10 years ago which can function independently, non monitored, and as a stand alone unit. Found out the hard way that ADT locks down your entire alarm system when you cancel!! I can't even use it as a stand alone alarm!! Even ADT's phone number shows up on the keypad display to call them!! These scumbags at ADT are holding my alarm, that I own, hostage!! It's all over the internet that they do this! 'Security' company my **!! Stay away from this company! They are not in the business to protect you, just their own wallet! Hey ADT, want to change my mind? Unlock my alarm!

Ask yourself how much did you pay for your TV, Cell phone whatever. ADT and ADT dealers are a business and business make money! Just like lowes, walmart, bestbuy, target and every other business. It’s not a charity. They offer 24 hour protection free replacement, but yes they do charge you a service fee of 25 dollars if your system need to be fixed and it was not do to them. but that covers everything! Even if they had to replace the whole system.
Finally, ADT’s Video Package combines everything from the Control level with its Remote Secure Video upgrade, which is ideal for those who prefer greater control over their home system from afar. While the upfront costs are still $125, your monthly monitoring fee jumps to $52.99 for live monitoring of your home, allowing you to tap into the video feed from your home’s cameras no matter where you are.
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