I give them 3.5 stars out of 5. Their equipment is the only thing lacking to me compared to what I have seen with some of my friends but I also haven't upgraded to the new Pulse system yet so I can't really judge apples to apples. I do feel safer with ADT and had them 2 years now. Does anyone know if they offer infrared motion detectors with camera in them? I have seen these advertised but don't really know where to get them. Also, what are the add on costs for more equipment?

Monitoring doesn’t cost much with Scout, but whether you choose to do it yourself or have professionals do it for you, you’ll still be charged. This actually isn’t exceptional when it comes to DIY home security, however. For instance, while SimpliSafe boasts a free self-monitoring option, it won’t send you any notifications without a paid professional plan.
We’ve been extremely pleased since our switch to ADT. Our business is attached to our residence, and our alarm system covers both office and living spaces. With two keypads and several trigger spots (doors, windows and a motion detector), we are fully protected at all hours of the day or night. We’ve had a few technical glitches, but our local response service has been very efficient in fixing the problems. And always so friendly!
SimpliSafe does take a much more basic approach to security than the rest of our top five. You aren’t going to get as many bells and whistles with a SimpliSafe system. In fact, it doesn’t even use a control panel like other alarm systems. Instead, you get a central hub and tactile keypad. It’s a little old-school, but SimpliSafe is more of a function-over-fashion kind of system anyway, and it helps keep prices low.

Testimonials appearing on this site are actually received from consumers via text, audio and/or video submission. They are the individual experiences, reflecting real life experiences of those who have used the products and/or services in some way or another. However, they are individual results and results do vary. Your Local Security does not claim that they are typical results that consumers will generally achieve. The testimonials are not necessarily representative of all of those who will use our products and/or services. Testimonials displayed (text, audio and/or video) are given verbatim. Your Local Security is not responsible for any of the opinions or comments posted on this site. Your Local Security does not share the opinions, views or commentary of any testimonials on this site, which are strictly the views of the reviewer.
At the end of the day, I believe that ADT wants to provide a good product and customer service, however, communication system is disjointed, broken and ineffective. The most disappointing thing is the fact that three different parties in different parts of their organization have gone completely cold in response to my attempts to determine how to fix my problem. I can only assume that they are completely incapable of addressing situations that are outside of the norm, especially when the issue is something that they should have informed me about before the equipment was installed. This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service.
Licenses: AZ ROC-260776(dba:ADS Security); CA ACO6051; GA LVA004409; TX B-16117; CA Home Security Alarm Company operators are licensed and regulated by the Bureau of Security & Investigative Services Dept of Consumer Affairs. Certain content is the property of ADT and used under license. The ADT and ADT Authorized Dealer logos are registered trademarks of ADT LLC. and are used under license.

I do not know who trains these sales people, but their tactics leave a lot to be desired. Yesterday my husband was outside and a Vivint salesperson approached him and told him that if he were to cut our phone line we would not have service with ADT. My husband replied that he could not just cut them as they are on the roof and the salesman said he could cut the phone lines and break into our home and my husband told him that if he did he would get shot.

He is slow and dumpy and from the beginning he acted like he did not want to be there. The job was really quite simple, simply install 2 cameras. I wanted to discuss the plans for installation but as we discussed the job, Mr. Lee got really impatient and rude. Soon he SNAPPED and Mr Lee WALKED OFF THE JOB!!! on the way out the door Mr Lee told me to "SHUT UP!" Really! I could not believe it. Mr. Lee wasted another hour on the phone in his truck and then drove all the way back to the East Bay.
We recently had an ADT security system installed in our home and I have had few problems with this company and their rates are great!! My daughter has Vivint at her house and she pays around $30 more a month. I like that Vivint has security cameras and that you can look in your house and adjust temps in your house right on your phone, but I still love my system. What I do not like however is the practices used in my town to get customers to switch from ADT to Vivint.
ADT doesn’t just monitor for potential break-ins, it also safeguards against hazards like carbon monoxide, fires and floods. Smoke detectors, carbon monoxide detectors and flood sensors can be added to your security system to monitor for hazardous conditions. The company even offers a variety of panic buttons that can be worn or placed in your home and pushed to alert first responders. Wearable and key fob panic buttons are also accessible when you’re away from your home.
Just need one camera to cover your front door? In it for the automation, along with the smart home security? You can purchase pretty much any equipment piece independent of a full security system. For example, companies like Nest and Samsung offer indoor and outdoor cameras, thermostats, doorbell cameras, and their own simple alarm systems. You can purchase any of this à la carte, without the obligation of a starter kit. If you decide you want a fuller system down the line, you can always integrate those individual purchases.
*$99.00 Customer Installation Charge. 36-Month Monitoring Contract required at $36.99 per month ($1,331.64). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.

One of the most cost-effective security companies in the industry, Protect America makes fitting home security into your monthly budget straightforward. Equipment is included with any monitoring plan, meaning you don’t have to pay an upfront cost — usually a few hundred dollars — to start protecting your home. Plus, because it’s a DIY installation, you won’t have to worry about any additional fees to get your system up and running.
When your house will be empty, you can arm the system in "Away Armed" mode for maximum protection and coverage. When you're at home or sleeping, you can arm the system in "Home Armed" mode. This will keep the perimeter secure (doors and windows armed) while allowing you to get up, and move around inside the house (motion detectors disarmed). Getting a late night snack won't wake up the whole house!
I had ADT come in and have their system put in my home I had just purchased. It took 3 hours to install. They had a promotion going on with a free ring camera. But keep in mind. The home when I bought it had a security system already hard-wired into the home. Which was working. I just needed to have a security company come in and take over the system. The salesman told me they would piggy back my system. They did exactly what they said. 45 minutes after the installation was done. I tried to arm the system. It came up with multiple error codes. I called ADT and the salesman who set this up. He said the tech who installed it will call me back in 30 mins. This was a Saturday. Well no call.
Ideal for small homes and apartments, Canary keeps home security simple, anchoring it in one unassuming, but feature-packed tower: the Canary View All-in-One. The tower hosts a 1080p streaming camera with high-quality night vision (the best IP camera we encountered), a motion sensor, an air quality sensor, and a crazy-loud, 90-decibel siren. It’s like starting a lawn-mower next to your face.
Never fulfilled offers at time of installing system. Put in wrong name of person living in the home. Needed supplies for system that was to be sent over a year ago and still don’t have them. Still being billed for service after cancelling service 3 months later. Scheduled an instillation for my daughters home and they never even showed up. New company offered alot more at a lesser rate. Very happy they have even come by twice since changing over to see if I have any questions. So glad I made the change.
One of the best ways to determine whether a company is going to be right for you or not is to speak to previous clients. Ask for some references and speak to these people about their experiences with the company – was everything completed on time and to a high standard? Are the police contacted straight away if there’s an intrusion? Have they come across any problems during their time with the company? You might also be able to find out this information (unbiased) through online reviews.

Unlike our other top picks, Canary doesn’t have a backup cellular connection. Instead, it will give you a notification if it goes offline. The well-designed app does an effective job alerting you — just keep in mind that after letting you know of the situation, you will be powerless to do anything but return home. You’ll still be flying blind if the Wifi goes out in your house.
ADT Pulse Interactive Services Required with any mention of ADT Pulse ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.

Updated on 11/21/2018: I wanted to follow up regarding the resolution to my situation. Turns out there is no resolution. I called, emailed and called again the CEO's office and they didn't can would not answer my questions. Hung up on me. Their so called Corporate Relations Manager, is a joke, she needs a back to basics training in customer service. They know they are wrong that is why they will not comment on my review. If you look at other 1 star reviews put on here after mine, you will see their response to say sorry to the customer, but mine? They won't even bother. They know I am telling the truth. Since they want to go ahead and blacklist me and remove services, that's fine. I will gladly take my money elsewhere; but they couldn't answer the one question I had for them that they are trying to use as their defense. Where does it say in the contract that they can cancel at any time and for any reason? Nowhere! Read the fine print.
I have always wanted to keep my family and home safe, especially at night. I do not have a guard dog like some of my friends do and I do not find dogs effective. So I decided to do some research and found ADT to be the best choice. They came and thoroughly installed the sensors all throughout my house. They made sure to test the system to see if it was working properly. After that I am pleased with my security system. It is easy to use and we have never had a problem with it. Also, the staff are very friendly. If we have questions they always help us out. We have been safe in our home ever since (no more burglaries).
Digital Security: Even though your primary concern is protecting your property, it’s also crucial you’re protecting your personal data, too. In an increasingly connected world, you need to make sure all of the images and videos created by your security system are protected from hackers. Look out for systems that boast password and encryption capabilities.
I agree with Jan. Security systems are not like a cell phone that you need the 'latest new gadget' every 2 or 3 years. If you get a quality system it can last 10+ years, just make sure you adapt to any big changes. There have really only been a few large leaps in alarm technology. 1) When it went from wired to wireless in later 90's. 2) When it went from land line to cellular towers in 00's. 3) Automation which really is a separate market and niche although closely related. Hope that helps in your decision making!
Well - after being an ADT customer for 5 years and really never having an issue with one exception. when we bought the newest indoor infared camera I was not excited about the fact that it doesn't work in total darkness like they say. That is usually not an issue because we have a light turn on if it senses motion. The issue came when the light bulb burned out and the camera did sense motion but all we got was a clip of total blackness. Also the 4 minute reset is definetly an issue. When will ADT fix this? I am considering a nest camera because of these issues.

We recently had an ADT security system installed in our home and I have had few problems with this company and their rates are great!! My daughter has Vivint at her house and she pays around $30 more a month. I like that Vivint has security cameras and that you can look in your house and adjust temps in your house right on your phone, but I still love my system. What I do not like however is the practices used in my town to get customers to switch from ADT to Vivint.
We’re big fans of mobile access because it’s what home security is for—knowing your home is safe at any time and doing something about it when it’s threatened. Most companies now allow you to control your system this way from a keychain remote controller, mobile device (iOS or Android mostly), or web-based app for ease of use and distant check-ins.
There are two types of glass break sensors: shock sensors and acoustic sensors. Shock sensors detect vibrations when glass breaks or shatters, while acoustic sensors are designed to detect the exact sound waves of breaking glass. Both are efficient, but the acoustic sensors can monitor a wider area, such as large bay windows or sliding glass doors.
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