At $44.99 a month with a one-time fee for installation and equipment, you can get ADT’s basic wireless system. This includes three entryway contacts and a PIR motion sensor that is monitored 24/7 by ADT’s monitoring centers. It also includes accessories like a keychain remote control, a digital keypad, high-decibel alarm, yard and window signs, and battery backup.
ADT doesn’t have the strongest customer service reputation among the companies we considered, racking up more than 3,000 complaints on its Better Business Bureau page. While we chalked most of this up to the fact that ADT has several million more customers than its competitors, our tester began his call with low expectations. He was pleasantly surprised, saying, “My needs drove the conversation. And once I finally had the quote, he explained the purpose behind each device I was receiving and what the installation might entail. He took extra time to help me weigh whether I needed home automation or not — and I’m almost positive it wasn’t scripted.”
This is another Apple product on display. Apple is one of the biggest tech giants in the world. Their cameras on display is iSmartAlarm iCamera Keep Pro. The video resolution and frame goes for 1080p. Field of views goes up to 140 degrees. Night vision is included and has cloud and local. The pros are sharp image quality, motion tracking, mechanical pan & tilt, free cloud and local storage, time-lapse, and works with IFTTT and iSmartAlarm security system. The cons are pricey and pan and tilt is a little sluggish.
Agreed, thanks for the research on this company. You guys pointed out several things I didn't know or hadn't thought of. The only reason I was maybe not going to get ADT was because it seems 'generic' but they seem to have the best equipment and their contract states they won't raise your monthly price so all around worth it. After calling a few other companies as well I feel much more comfortable with ADT's reliability.
Alex Colon is the managing editor of PCMag's consumer electronics team. He previously covered mobile technology for PCMag and Gigaom. Though he does the majority of his reading and writing on various digital displays, Alex still loves to sit down with a good, old-fashioned, paper and ink book in his free time. (Not that there's anything wrong wit... See Full Bio
That said, my installation price is considerably higher than what most people will see, since ADT installed several components simply so I could make them part of my test. ADT claims typical installations in homes similar to mine would be around $1,100. A spokesperson broke down those averages across its core tiers with Tier 1 (Traditional) averaging between $49 and $500 for installation, then $28.99 per month, and Tier 2 (Remote) averaging $500 to $1,000 for installation, then $47.99 per month. Tier 3 (Control) and Tier 4 (Video, which was my tier) generally run $1,000 to $1,500 and above for installation, and then $49.99 per month for Control and $59.99 per month for Video.
All of the systems we've tested feature an app that lets you use your smartphone as your command center to arm and disarm the system, create rules, add and delete components, and receive push notifications when alarms are triggered. Most apps also allow you to do things like view live and recorded video, lock and unlock doors, change thermostat settings, and silence alarms. Some apps will even use your phone's location services to automatically arm and disarm the system according to your physical location. The more expensive systems usually come with a wall-mounted panel that acts as a communications hub, with a touch-screen display that allows you to do everything the app does. The display lets you communicate with a professional monitoring service when an alarm is triggered and view video from any of the installed security cameras.
Vivint’s mobile app allows you to arm and disarm your system, view and record camera footage, and everything in between. Our tester praised Vivint’s mobile alerts, noting that they come in handy for anyone prone to absent-mindedness: “The notifications for the door sensors are nice in case I open my basement sliding door and leave it open. It continues to check in and provide a notification that the 'sliding door is still open.’”
The ADT Essentials plan for basic digital monitoring service has a limited lifetime warranty on parts and labor, something that other competitors do not offer. If you want additional protection, the Essentials Plus package includes 2-way voice monitoring. Like all plans, this one includes monitoring for police, fire, and medical emergencies. However, both plans require customers to have access to their own landline phone.
I have had ADT service for 5 years. This is after my cabin had a break in. The only problem I have had is the door sensor fell off and I was able to repair this myself. I can arm and disarm the equipment remotely by cellphone. When the alarm went off one time they were very responsive. Customer service advised me how to replace the battery in the key fob. My only complaint is I was given a discount for paying for multiple years in advance and this was not offered in future years. I requested additional yard signs and these were provided at no additional charge. I am satisfied with their service.
Magnetic door/window sensors are made up of two small magnetic pieces; one is mounted to the top of the door or window frame, while the second is placed directly on the door or window. Vanishing sensors can be placed inside the door/window and inside the frame so no one knows they are there. The two sensor pieces are in contact with each other while the door/window is closed. When they are opened, the sensors separate and an alarm is triggered.
Security Camera Surveillance: You can choose to add a video camera and monitor to your system so you can catch thieves in the act if they do choose to break into your home. Or, you may want to up the ante by installing a complex closed circuit television (CCTV) which features digital recorders, multiple operators, and several cameras. Some systems will also alert you by text if they detect anything, allowing you to log in on your smartphone to view the footage.
I had someone enter my home when I was at work. ADT called me right away but the cops didn't show up in time. I called back to see what ADT recorded as to how quickly they called (to see if it was their fault or police) and they said they called dispatch after neither myself or my wife answered our phones. So regardless of how quick or slow ADT may be, it still is up to your local authorities to trust their word and come check out your house. A few things got shuffled around with but nothing of real value got stolen. Not fun knowing someone has been snooping around in our home and now I am adding some Pulse cameras to the system for better surveillance.
ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. Standard message and data rates may apply to text alerts. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
The installation process was also shady. That being said after he scared us about break ins in the area we still wanted protection. Once service began it was great until we had to move and eventually sell our home. It was at this point when I discovered he had committed us to a 3 year contract and signed a document for it–FORGERY! And because he most likely had my wife click a link without being able to read the contract because of the “necessary edits he had to make” we were going to be held to fire for this contract. I told a representative we no longer were going to own the property and to cancel service and to send me a copy of the contract. This is where I saw he signed the contract not me!
Once you own the equipment, you can move ADT home security monitoring to just about anywhere in the US and all you’ll have to do is pay a small activation fee (which you may even be able to get waived) to get it started up again. ADT also offers discounted equipment with its “Mover’s Guarantee,” so there’s no need to worry if you want the service but don’t plan on staying in the same spot.
November 6th 2018, I had the worst experience with a customer service manager who works for account management in Jacksonville, Florida. She was so nasty with me and spoke to me with so much attitude and no respect. She was not polite, nor did she mention her name when asked. I had to get her name from another representative the next day. I also asked her to read her notes so that she can familiarize herself with my situations and how many times I have been in contact with her department and she refused to do so. Porsha Fisher abruptly hung up on me out of frustration and also sent me a bill for over 1000$ out of frustration and threatened to send me to the debt collection agency.
I am extremely disappointed with ADT billing department. I have had an account at my house for four years. I set one up for my dad's house last week. I told them several times this is not a replacement setup and that I need security at both homes. Come to find out they disconnected my service. They did not call me to see if they were correct in doing so, they just did it. One account is setup under my dad's name and the other under mine. I am just the person to call for emergencies and the one controlling the systems. ADT, how and why did you screw this up?
ADT Authorized Premier Provider – Protect Your Home meets diverse customers’ security needs. The company can install hardwired and wireless security equipment that ADT can monitor. Highlights of the premium Protect Your Home security package are video surveillance, fire & flood monitoring, and home automation. We recommend reading local Protect Your Home reviews before signing an agreement, as customer service varies from dealer to dealer.
Updated on 11/21/2018: I wanted to follow up regarding the resolution to my situation. Turns out there is no resolution. I called, emailed and called again the CEO's office and they didn't can would not answer my questions. Hung up on me. Their so called Corporate Relations Manager, is a joke, she needs a back to basics training in customer service. They know they are wrong that is why they will not comment on my review. If you look at other 1 star reviews put on here after mine, you will see their response to say sorry to the customer, but mine? They won't even bother. They know I am telling the truth. Since they want to go ahead and blacklist me and remove services, that's fine. I will gladly take my money elsewhere; but they couldn't answer the one question I had for them that they are trying to use as their defense. Where does it say in the contract that they can cancel at any time and for any reason? Nowhere! Read the fine print.
ADT may have steep early cancellation fees and long contracts, but it also offers some of the best customer guarantees.* The Theft Protection Guarantee protects you if your home is burglarized while your system is armed—ADT will pay up to $500 of your insurance deductible in that case. The company also offers a six-month money-back guarantee and a mover’s guarantee that keeps you from incurring extra equipment costs if you move after being an ADT customer for at least two years. *Certain terms and restrictions may apply. These guarantees may change at any time, so make sure you check with a representative for more details.
Technology from ADT gets great reviews, despite the wide assortment of products. You can rest assured that everything from ADT is at least industry standard quality, if not better. While the monthly fees may seem high, ADT’s pricing doesn’t stray far from the pack, and in certain cases may be cheaper than other brands. You will lock into a 36-month agreement, but given the eight to eleven year average lifespan of a security system, this timeframe is relatively short compared to other providers’, which can be as long as a 5-year agreement.
I love all of the features with this new system. It’s great for pet owners. I do have to say that it is a little confusing how the packages are displayed online, versus what you can get from the company on the phone, or in person. I currently have the middle tier, but I’m maxed out on ‘points’ for more equipment. I can apparently buy the hardware at full price and install it for it to work, but I cannot get it for free like the rest of the equipment.This isn’t a huge drawback, since I did get free hardware and install, but it’s not stated clearly online. So far everything has been working great, and I’m excited to not worry about break-ins or fires. Wish the contract was not for 5 years. Seems a little excessive.
With four home security packages to choose from, Protect Your Home, an ADT Authorized Premier Provider, has the right equipment at the right price. Choose from these ADT Monitored Packages which can include basic home security, basic plus wireless functionality, ADT Pulse, and ADT Pulse + Video–all at reasonable prices. Let Protect Your Home help you get the right system to help protect your home and family today.