Their security has a major loop-hole that could get you killed or your house could burn down and no one will ever be called. 1. If your home phone line goes down the word “communication” shows up. And that’s it. No call to secondary phones, nothing! That single word with no other warning as to what it means is all they do. That means: a home invasion break in could happen, you’re being raped or murdered or stealing all your valuables and no one is coming because no one knows. ADT says “...this is a low priority signal...” 2. Power goes out in your house or just the ADT system. A prerecorded message is left on your home phone but no secondary numbers. Message says,”...your power is... Read More
Frontpoint requires a professional monitoring subscription plus a three-year contract. Monitoring plans range from $35 to $45 to $50 per month, each ascending tier unlocking additional features like home automation, mobile alerts, and camera storage. While not as flexible if you want to take a minimalist or independent approach to security, but appealing if you want the extra perks.
We’ve never had a bad experience when dealing with Frontpoint home security. It’s a straightforward, stress-free experience every time we call in to mystery shop, and Frontpoint reps are always willing to answer any question we throw at them. They’ll stay on the line with you and walk you through questions or concerns, and never once have we been pressured to buy or upgrade equipment.

Bad customer service. Be careful when you sign the contract with this company. It’s a bait, always overcharge. You want to cancel! No way! You will pay for the cancel fee. A lot money. I will tell to all my friends, my family friend and the world. Don’t trust and don’t use this company. I’m sure I will never stay with this company after my contract. Liar and cheaters!
I’m not quite sure why so many people are complaining about ADT. It’s not ADT. We had a guy named Brian Andrew from Protect Your Home come to our house and install the alarm. At first, I was very defensive because of all the negative comments on this site, but after he explained everything to me and walked me through the details of the alarm I was at ease and later apologized for being so defensive.
I was renting a house in the countryside in North Carolina. The landlord contacted ADT to install a new alarm system in the house. The previous system was no longer covered by anyone. The install was quick and complete. The only problem being the hall motion detector which they said shouldn’t pick up the movement of a 30# elderly dog, but routinely did. They disabled that sensor and didn’t have any more issues. Whenever there was an issue, they were quick to respond via phone and on one occasion had the police meet me at the house when a true alarm came in.
It's no question that ADT is one of the more popular alarm systems. I am now planning on purchasing a new home and doing my research on home security systems and ADT keeps on popping up. I'm attracted to the technology that they employ such as the Pulse app and placing an ADT sign in front of my new house will surely deter to-be robbers. Thanks for sharing the review, do you recommend ADT as the best home security system currently on the market?
Nearly all of the latest DIY and high-end home security systems offer support for voice control via Amazon Alexa, Google Assistant, and in some cases Apple Siri, which allows you to unlock doors, change thermostat settings, open the garage, and arm or disarm your system with a spoken command to a connected device like an Amazon Echo or a Google Home speaker. Many also offer support for IFTTT (If This Then That) applets, which use triggers from IFTTT-compatible web services and devices to create an action. For example, you can create an applet that says if a garage door is opened to turn on the floodlight.
ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Its home security systems can be monitored via the app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.

Very happy with ADT. I bought an investment property and decided to get an alarm system installed during the five months the property was being renovated. After talking to an ADT representative, I decided to go with them. Things were a little different getting it setup since it wasn't my primary residence but they were able to secure it. It was nice not having to worry about someone breaking in and stealing tools or doing damage to it while it was being renovated.
In the end, I wouldn’t say they are a scam, but I would say they are highly overpriced for what you get, and they seem to want to take advantage of any situation they can (single females, older people, parents who aren’t willing to have a weapon in the home).  The techs didn’t seem to be the most knowledgable either.  I’ve since spoken with SecureWatch who has guaranteed enough sensors for all of my doors (not just some) and several windows on the back of my house (all I really wanted) for only the $99 install fee plus taxes! Their monthly rate for the same service is also $5 less a month.  The tech has already been out to check out the house and see what I need and made some very helpful suggestions about security in general.  He didn’t try to upsell everything in his vehicle either.
ADT’s long-standing presence on the home security scene is worthy of the accolades and recognition they’ve garnered over the years. ADT is the largest security company on the market, offering notable features like the ADT Pulse® app for mobile access and alerts, and CellGuard® wireless monitoring, which connects to the monitoring center without a landline. Combine this with Protect Your Home’s wireless system that uses radio waves to connect the sensors and cameras to the control panel, and you’re home is completely free of wires and cables. Protect Your Home, an ADT Authorized Premier Provider, only offers professional installation at this time, but can do same-day installation in most areas.
Today my husband discovered the source! Someone (probably me) had accidentally activated a notification on the satellite radio to beep every time a particular artist was playing on one of the channels! We are happy and relieved to know that a) it is not ADT, b) that we can set up satellite radio to do just that, but c) if we had known about this ability we would certainly not have chosen Beyonce!!!
If there is a lightning storm I found out ADT's security system still works for 7-10 days if the power goes out. I didn't find this out until it happened in my area but it made me happy I was with them! Luckily our power was out only 2 days but there was a lot of break ins throughout the city in those 2 days. I also learned when I called them during this time that if one of their monitoring stations goes out in a lightning storm that it automatically reroutes your monitoring to another station.
Their security has a major loop-hole that could get you killed or your house could burn down and no one will ever be called. 1. If your home phone line goes down the word “communication” shows up. And that’s it. No call to secondary phones, nothing! That single word with no other warning as to what it means is all they do. That means: a home invasion break in could happen, you’re being raped or murdered or stealing all your valuables and no one is coming because no one knows. ADT says “...this is a low priority signal...” 2. Power goes out in your house or just the ADT system. A prerecorded message is left on your home phone but no secondary numbers. Message says,”...your power is... Read More
Hello Kai-We apologize for any issues that you encountered with the ADT authorized dealer. When you installed your services in CO, you would have signed and been provided with a copy of your residential services agreement, that clearly spells out the term of the agreement, 36 months. Should you have any further concerns, please feel free to email ADT at AlwaysThere@adt.com. Thank you. -Gabe
You're bang on there, Ann. In times when the economy is not in the pink of its health, the incidents of burglaries and thefts have shoot up considerably in the country. I think people should start taking home security seriously and stop thinking that the chances of thieves breaking into their homes is negligible and as early as possible, should go with a good security company like ADT or Protect America, and secure their homes and future.

It’s important to do thorough research to find the best home security unit for your needs. Of course, the great news is, you’re not alone. You can learn a lot about home security systems based on other buyer’s experiences with several leading brand names. What’s right for some buyers may not be the best fit for others whose homes and businesses pose unique challenges and possibilities. Therefore, it’s important to pay close attention to the pros and cons which most closely affect your lifestyle, financial situation, time limits, etc.


Furthermore, it is interesting that the burglar was bold enough to target our house despite all the ADT signs we have posted all over and not to mention a very blatant camera in our driveway!!!!  Hmmmm.. Is this an inside job?  Did the tech who installed our cameras intentionally NOT setup the automation/alert features?  Does ADT run background checks on their staff???
SimpliSafe’s wireless security system makes for a painless DIY installation. The keypad and sensors, for instance, are mounted with sticky pads, eliminating the need for drilling. Its step-by-step guide walks you through the entire process, making it relatively simple to follow along and get your system running in no time. And, if you get stuck during your installation, a customer service rep is only a phone call away.
Hey Steve., Your right that the Pulse app is a big selling point for most customers. I think what she meant by that is that when the app isn't functioning; your security system still is and monitoring is working. That is the core and luckily during the Pulse app updates the primary function (being monitored 24/7 by ADT) is still in LIVE mode. Thanks and best of luck, we have heard it's back to working smoothly.
ADT-Monitored Home Security Services is the longest-established security company on our review site. It was over 140 years ago when American District Telegraph pioneered in sending security alerts by Morse code. Today ADT serves both homes and businesses looking for top-notch security systems and alarm monitoring. Systems monitored by ADT use hardwired and wireless equipment to detect invasions and automate homes for energy-saving and convenience.
Scout doesn’t have as many extra features as some other alarm systems, but if you currently have a Nest Learning Thermostat or a Nest Cam, you’ll love this new, modern take on home security. Scout offers the lowest monthly monitoring price we’ve seen for cellular monitoring at $9.99 a month, but keep in mind that it’s not connected to a professional monitoring center unless you upgrade to $19.99.
Vivint Flex Pay gives you the option to purchase your equipment up front with no added monthly cost—and no contract—or to finance the equipment interest-free over a 42- or 60-month contract. We think it’s awesome that Vivint gives you multiple options, but you should know that even though choosing a contract means you pay less upfront, you’ll have to pay 100% of the remaining contract if you cancel early.

I have ADT..I had to get it after we were robbed one afternoon while we were at work..I like ADT they are quick to call you if there is a problem and they will work with you if you have any questions..The only downside to ADT is that they are getting expensive..I have not priced around yet but I think that they are charging way to much a month for just the basics..Overall I have been happy with them..


Additionally, devices that connect via Wi-Fi, such as security cameras and smart door locks, can be hacked to gain access to your home network. A skilled hacker can then use your Wi-Fi devices and other network resources to carry out Distributed Denial of Service (DDoS) attacks against larger networks. Perhaps even more disturbing is the idea of some stranger monitoring video from your indoor and outdoor security cameras.
ADT Pulse + Video, like the name implies, gives you everything Pulse does but with video surveillance access as well. Opting for cameras and a video plan can be expensive through ADT. Some companies like Canary or Others would steer you toward a separate video system, but we prefer having everything through a single company so we can easily access everything at home or on the go.

Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $49.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
Think of the Basic packages as “monitoring + alarms and sensors” and the Pulse packages as “monitoring + alarms and sensors + home automation.” These ADT monitoring packages range in cost from $27.99 through $58.99 per month; you can add additional equipment and service so everything is customizable to your home. To put that in perspective, ADT costs less than most cable TV packages while potentially saving hundreds, if not thousands, in damages.
This is the absolute worst customer service I have ever received. I called in to order a security system through ADT after a break-in, and when I received my system, it was through Protection 1. The sales representative NOT ONCE disclosed to me that ADT Pulse and Protection 1 were the same company due to a merge. When I was signing my contract, I thought it was odd it said Protection 1, but the DISHONEST sales representative stated that I was just e-signing through that portal - as if it were just an e-sign software they were using instead of an actual DIFFERENT SYSTEM.
I've been pleased with their customer support for the 2 years I have had an ADT alarm system installed into my home. What I like is from the research I have done separate of this review, ADT has not raised their monthly price in years. I guess because it effects so many people nationwide if they do, it tends to be a stable price. Much better than going with a company who runs promotions and 6 months later you are paying double for what you initially agreed upon.
*I agree to be contacted by Protect Your Home, an ADT Authorized Premier Provider even if I am on a Do Not Call list. In addition by clicking the check box I consent to be called back from Protect Your Home, an ADT Authorized Premier Provider at the phone number provided, including cellular, which may be generated from an automated phone dialing system. You are not required to provide this consent to make a purchase from us.
Pricing on Canopy, assuming they move forward with the idea, will depend on what service you choose. In general, it’s significantly less expensive than other ADT options. Through a hands-on experience at CES 2017, I learned that their Panic Response service will be the cheapest Canopy option starting at $10 per month with burglary monitoring starting at $24.99 per month.
I signed a 3 year contract with ADT and while the did provide security services it was at a high cost. Apparently the original quoted price was a promotional price because every few months my bill went up and up and up. By the end of three years I was paying almost double the original price. There was nothing I could do because it was extremely expensive to break the contract. I have learned my lesson and wont do that again.
I really like the upgrade to their Pulse smart phone control app. It makes everything much easier. Got rid of the old crummy control panel, got a sleeker one and put it in the closet and then setup sub accounts for my kids and anyone I want to access the home security system. I don't feel ripped off by their pricing although I'm skeptical that it really costs $50 a month for monitoring. I suppose they need to make their money somewhere and this is where they do.

My family has been using ADT while I was growing up (guess you could say I was born and bread white and blue) so I ended up following in their footsteps and got it for my own home whether that was the best deal or not I don't know. Installation process was quick, the guy really wasn't here for too long at all. The "smart" option is a bit confusing and I wish it was explained a bit better, but in time I'll figure it out. I can truly say they are one of the better security systems out there.
ADT cameras do not pick up movement at night. I called ADT customer service and told the rep that thieves had broke into my car TWICE in the past five months. The ADT cameras are literally pointed directly at my car but there was absolutely no footage found by me or the police. The rep said that ADT cameras do not have night vision or infrared so the cameras cannot pickup movement at night. That is KEY INFORMATION that none of the ADT reps told me when they were so vigorously pushing there products and services. Then, just to check the response time for a call from ADT, I tripped the alarm to our house. It took someone from ADT 12 minutes to call. When I answered, the lady from... Read More
ADT started life in 1867 when Edward A. Calahan, inventor of the stock ticker tape, created the Gold and Stock Telegraph Company and developed a messenger system to deliver instructions to and from the stock exchange. Three years later, company president Elisha Andrews awoke to a burglar in his home, which inspired him to develop a telegraph-based alert system that connected neighborhood homes to a central monitoring station. The idea immediately caught on aand over 50 home alert companies popped up throughout New York City almost immediately. In 1874, Calahan consolidated them into American District Telegraph.
Kyle is all about first-hand experience and hands-on testing. He has BA in Creative Writing from Weber State University and comes to ASecureLife.com with extensive experience testing and installing security cameras, security system equipment, and personal safety devices. With two kids at home, Kyle’s also a huge advocate for safety in the home and is passionate about sharing his findings with as many people as possible.
We required all systems have Z-Wave Support — the most universal mesh network for communicating appliance to appliance. One of the biggest draws of a DIY system is the opportunity to add in third-party equipment (like Philips Hue lights or a Nest Thermostat) at any point. A Z-Wave compatible system can connect 1,700 home security and automation products from more than 450 companies. Plus, you have flexibility in where you place various devices because Z-Wave can communicate farther distances than competitor networks.
I have always wanted to keep my family and home safe, especially at night. I do not have a guard dog like some of my friends do and I do not find dogs effective. So I decided to do some research and found ADT to be the best choice. They came and thoroughly installed the sensors all throughout my house. They made sure to test the system to see if it was working properly. After that I am pleased with my security system. It is easy to use and we have never had a problem with it. Also, the staff are very friendly. If we have questions they always help us out. We have been safe in our home ever since (no more burglaries).

Furthermore, it is interesting that the burglar was bold enough to target our house despite all the ADT signs we have posted all over and not to mention a very blatant camera in our driveway!!!!  Hmmmm.. Is this an inside job?  Did the tech who installed our cameras intentionally NOT setup the automation/alert features?  Does ADT run background checks on their staff???
Wow,  I am blown away here. Did anyone read the ad you got in the mail, on the internet? Did you listen to the recording when you called in? It say’s free setup of 2 door sensors, 1 motion sensor and 1 keyless remote. NO WHERE does it say they cover all of your windows extra doors ect at no extra charge. These are all upgrades you can add to your account just like a smart phone VS a little flip phone or a neon VS a viper. You pay for what you get. You are getting 99 dollars worth. They have to pay for the parts, pay the installer pay for the advertising ( That flyer you called in on is not free)

I paid premiums to ADT for seven years. When my system started beeping, it took me two sleepless nights, three days, and five phone calls to get help , I discovered I could not have used the system anyway because I did not remember my password. ADT has no security questions that they ask to verify who you are. What a waste of money! When I decided to end my service with them, I was told it would take a written letter and thirty days to stop the service-time to collect another premium. I do not recommend this company. I give them zero stars, but the review would not submit unless I gave them some stars.
The Canopy Mobile Panic service will work differently with different products. If you pair the service with a Ring Doorbell, you will still be responsible for monitoring the device, but will have ADT’s support. For example, let’s say someone rings your Ring. You check out the event, you don’t like what you see, you press the panic button, and ADT will call the police on your behalf. If you connect the Panic Response Service to your Samsung Gear S Smartwatch, you can use the watch app to press a panic button at any time to be connected to the ADT monitoring center.
The camera's auto-record function is based on motion sensors tuned to ignore small animals. The cam will record a 30-second video clip, then pause for four minutes before it records again. Auto-recorded clips are stored in ADT's Pulse cloud and can be accessed via the Pulse app. The camera operates at 720p resolution and you can record either a manual video or a still snapshot using the Pulse mobile app. All video clips, your own or the ones the camera takes automatically, are stored in ADT's cloud for 30 days. If you want to download anything to save long-term, it's doable, but only using the ADT web portal, not the mobile app. All this functionality comes with your Pulse service contract, none of it costs extra. You can check out the night vision image quality in the screenshot below.
ADT’s sales number routes you to a receptionist who will ask for your address before transferring you to a sales consultant. The consultant will typically look to sell you ADT’s standard security package or schedule an appointment for an in-home assessment of your security needs. During our secret shopper call, we did not provide a street address (information we didn’t have to provide other companies so immediately) and the receptionist promptly ended our call.
Most SimpliSafe customers report high levels of satisfaction, though SimpliSafe’s customer service is pretty unremarkable. There’s not a lot that stands out, but there’s nothing really wrong with it either. It’s just kind of there. SimpliSafe does do a great job, however, in presenting customers with a product that is so easy to use that there’s rarely a need to contact customer service in the first place. This creates a positive experience by itself, especially for a DIY system.
In the beginning I didn’t think I needed a home security system, my dog was enough. But events happened that made me reconsider. ADT has been a great company for our home. They are professional and are available any time I have a question. The system has been easy to use. I feel much better about working nights knowing my home and loved ones are now protected.
ADT home security costs can range from $9/week* to $14/week* based on your monitoring package. However, an ADT home security cost depends on which monitoring package best fits your needs. The ADT monthly fee for the standard Essentials package starts at $36.99/month*. For the most advanced ADT monitored security offer, homeowners can opt for the Premium Protection package at $52.99/month*.
ADT Pulse + Video, like the name implies, gives you everything Pulse does but with video surveillance access as well. Opting for cameras and a video plan can be expensive through ADT. Some companies like Canary or Others would steer you toward a separate video system, but we prefer having everything through a single company so we can easily access everything at home or on the go.
Cellguard is not a single product, but a series of components. First is the security panel. You may be able to use an existing ADT panel, or you may need a newer model with a cellular chip. Once you have a panel with a cellular chip, your system is ready to communicate with the monitoring center through a wireless cellular network. Cellular can be your sole means of communication with the monitoring center, or if you don’t want to ditch your landline, Cellguard can be used as a backup form of communication. In this case, Cellguard stays “switched off” so long as the landline is active, but if your landline is disrupted or disconnected, it automatically “switches on”.
When we moved to this non-urban area eleven years ago, we felt we needed a security system which we hadn’t felt we needed before as our previous city home was a large, fortress-like house with iron gates. We didn’t even shop for a security provider as ADT has such a wonderful reputation. We have always felt secure with our alarm system and appreciate the ease of being a customer of ADT. Great service with no hassles.
The technician arrived to install the system and explained how the 2-way voice works. I think I will use the Pulse App feature alot more than this but it is a good feature to have. Don't count on getting a rate at the $36.99 mentioned price, most likely it will be around $45-50 unless you do the old land line system. Either way I got a good deal and a lot of free equipment so thanks for doing this research.
ADT is one of the most familiar home security companies out there and the name recognition can inspire confidence in customers and help to deter potential burglars. The company loses a few points because it uses local retailers with varying levels of customer service. ADT monitoring is also more expensive than other monitoring services, so it’s not the best option for people on a tight budget.
At the end of the install, he goes to test the signal…it cuts in an out (it was cellular).  Two hours later at 8:00, he still can’t get a continuous signal.  He tells me he’ll have to come back tomorrow with an antenna to put in the CLOSET (please explain how this makes sense) to get better signal.  This means more holes in my walls and another tech in my house and another afternoon of mine wasted watching these guys use their tools. Fourth problem I had.
Here’s how it works: When the Canary detects motion, you get a notification on your phone that leads to a live stream of your home so that you can assess the situation. We had complete clarity at over 30 feet in pure blackness, which was the entire length of the room we used for testing. The video stream also appears a bit more stable than other DIY systems and seems to have less latency.
We purchased our ADT Security System 12 years ago, and we have been very pleased with the professionalism and quick response in the few times we have had to use it. Their was a break-in in 2009 while we were out of town on vacation. They called us immediately and the people were caught running down our street thanks to the quick response from ADT and the Sheriff’s Department. Of course, our teenagers have set the alarm off a few times while we were at work, but ADT handled it for us and were completely understanding and professional! We are so Happy and feel so Secure whether we are at work or on vacation!

Agreed Nadia! For around $1 a day is a bargain to protect your family members and your possessions. Obviously an alarm system doesn't give you 100% confidence that a burglary won't take place but it minimizes the chances over 75% by having a monitored system. That is good to hear about your businesses and sounds like you will get a great deal on the 3rd set on your home. ADT also has the guarantees so if something does take place you have them and your insurance who are going to support you financially in recouping your lost costs.


My father’s house is wired with ADT security and one time a thief broke into his house while he was away. ADT sent a alarm message to him and he confirmed that a trespasser must have been in his home. The police were called but the thief left before they could catch them. Regardless it scared the thief away and he ended up not stealing any valuable electronics or keepsakes. ADT has always had friendly customer service and the installation was quick and easy. My dad has been very satisfied and because of his good experience I plan on installing ADT in my new home. Although it costs money to install I believe the money is well worth the investment to protect your valuables and make your home safer. I would recommend ADT for any home. You never think theft will happen to you but when it does you want some security system in your home; trust me.
Ideal for small homes and apartments, Canary keeps home security simple, anchoring it in one unassuming, but feature-packed tower: the Canary View All-in-One. The tower hosts a 1080p streaming camera with high-quality night vision (the best IP camera we encountered), a motion sensor, an air quality sensor, and a crazy-loud, 90-decibel siren. It’s like starting a lawn-mower next to your face.
After installation, if something goes wrong with your system, call customer care or chat online with an operator. If ADT can’t troubleshoot remotely, a technician will be sent within five days to service your system. There is a $25 service visit charge with the Quality Service Plan (QSP) or $150 for the first half hour if you’re not covered; it’s free within the first 90 days.

We’ve never had a bad experience when dealing with Frontpoint home security. It’s a straightforward, stress-free experience every time we call in to mystery shop, and Frontpoint reps are always willing to answer any question we throw at them. They’ll stay on the line with you and walk you through questions or concerns, and never once have we been pressured to buy or upgrade equipment.
I do not understand how ADT has such a high rating on this website when a simple Google search shows terrible ratings across the board. This is why I chose to write my review on this website. An ADT rep came to my house when I purchased it, and promised me personal service, and we talked about all the places that would be wired, and old equipment that would be replaced. We also agreed that the price would be comparable to what I was paying in my old home. Fast forward, I move from my old home, ADT makes me close out the old contract, start a new contract at a higher price. The tech shows up, the sales rep is nowhere to be found and doesn’t answer his phone, THEY DON’T WIRE ANYTHING ON THE SECOND FLOOR STATING IT WILL COST EXTRA FOR EVERY ADDITIONAL WINDOW. Within 48 hours of them leaving, an alarm they installed on one of the exterior doors malfunctions and they don’t fix it for 5 more days. All this for the BASIC coverage at $44/month. I can’t say anything about any of the other services, but the second my contract is done I will be moving to another provider as ADT is a terrible crooked company.
A larger security company that continually monitors your home will have a designated station that watches thousands of homes and businesses at once. They cost more because they have to go through verification with the Underwriters Laboratories (UL), an independent, non-profit organization that specializes in testing services and products to ensure maximum reliability and safety.

ADT backs their self-branded devices with third-party devices. For starters, Pulse is compatible with the Ring Video Doorbell. Customers can self-install or have their doorbell professionally installed. Of course, the integration works both ways. In addition to controlling your Ring doorbell through ADT Pulse, you can control ADT Pulse through the Ring app.
This would not be an issue if the reset time wasn’t so RIDICULOUS; 5 minutes!?! This might be acceptable for a cheap stand-alone camera, but ADT is supposed to be a SECURITY vendor. Its widely known any time you see a camera and an ADT logo on the house, you just need to toss something in front of the camera, and then come back 30 seconds later. You now have 4:30s to do whatever you want, and if that’s not enough time, just repeat the same process. How embarrassing to say the least.
When I moved to Fuquay Varina, they kept calling and knocking on the door until I finally gave in and signed up. Since then - NOTHING - no contact or follow-up whatsoever - even when I've twice requested a new book to replace the one I was given. When I agreed to sign up, they were offering service for about $27.00 per month. When the installer visited, I was sick with a lupus flare that also affected my cognition. Turned out, they took advantage of an elderly, ill woman, charging me not 27 but 47 dollars per month. In addition, when I could think clearly again, I discovered I had signed for THREE years and not the one year the salesman had told me.
Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $49.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
Whether you’re across the country or in your own backyard, help manage your home and ADT alarm monitoring with our most high-tech offer available. ADT Pulse® starts at $14/week* and includes convenient, practical features for on-the-go monitored security users. From mobile access and remote arm and disarm capabilities to lightning control and video surveillance, see how this cutting-edge offer can help you manage your home’s security 24/7.
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