Horrible customer service! I am moving and need to move my service too, but they will not allow me to move my service without having to renew my contract for another 3 years. I am not interested in renewing my contract as the customer service is terrible, but yet, they won’t let me move my service. They are requiring me to not sell my house just so they can get paid for another year. Outrageous! I will never ever use ADT ever again.
Although all the alarms at my house have been false due to forgetting the alarms were on or accidentally breaking something, all of these were responded to very quickly by very courteous and efficient personnel. I feel very safe in my home when I’m there and very confident that my home is monitored well when I’m away. Tremendously thankful for a wonderful alarm system and helpful staff.
Several days later a beep began to sound again – similar to the one previous. A call to ADT’s service centre assured us that it was not the panel or anything to do with the system. It was suggested that the beep may be coming from a smoke or carbon monoxide detector. Those devices ‘pip’ not ‘beep’. In any case, we replaced them because they were due. Still, we heard the beep. We even went as far as replacing the batteries in every device in the home that required them. Still, we heard the beep. The beep appeared to come from the panel area but without the low battery warning on the panel we continued our search/detection just in case we were mistaken and ADT was correct.
ADT Security Services is a well-respected name in the home security market throughout the US and Canada. It’s also the largest provider in these areas. Each ADT security system is professionally installed for free and carries a 6-month money-back guarantee. Customers can bring their own equipment or lease equipment from ADT for home security as well as medical response, disaster protection and home automation.