My bill was paid in full till the end of Sept. 2018. I called and canceled service on Sept 20, 2018 after sale of the house. Received a bill in Oct 2018 for $18.49. No detail on the bill only explanation after speaking to Scott is a charge incurred that happens because it takes a month to complete the cancellation process and that is wrote in the contract but I did not remember that being mentioned at the time service was started more than 3 yrs earlier. I was never late with a payment and there was never an alarm. So basically a person would be very wise to set up a DIY service and save a lot of money and getting taken advantage of.


I too heard a lot about my friends and neighbors about ADT, but chose to ignore them and tried other small time companies just to save few bucks. In my quest to save few bucks here and there, I actually lost much more money and time which I could have saved by just going with the top guys in the industry. Life has been much smoother and relaxed after making a switch to ADT.
I am not sure when ADT took a wicked turn, but this company plays slick games. Over the phone, I was quoted $27.99 for a monitoring fee. The phone rep told me that I wouldn't be charged until the tech came to my home and provided me with an assessment/consultation. So I provided her with my credit card number. After I hung up the phone with her, I received an alert of a charge for $105. She lied = Slick. They charge you this fee even before they come to your home. A few days later the tech arrived at the house and said that a $27.99 monitoring fee was not possible and he quoted me a monitoring fee of $52, plus tax. While I did not agree with this rate, I figured I would test the service out for a few days. But before I could totally make up my mind, the tech's assessment turned into him immediately installing the ADT keypad without asking. I literally left the room for a few seconds and he had already removed my old keypad system.
The initial consultation is your first visit from ADT, and it involves a service rep essentially touring your property, your home's interior, and questioning you about what you need and expect from your home security and automation system. The rep then makes recommendations on what equipment and service tier makes the most sense and sits down with you to go over every component and arrive at a final installation plan and price.
I bought $2k+ of equipment after being told that the equipment was transferable to a new residence since I was installing it in a rental residence I did not own. It was explicitly explained that I was renting and would be moving within 3 years and was promised I could take all equipment with me to be installed in another home. When I moved I was informed that the equipment cannot be transferred but that a $500 moving credit is given, however the new home I was moving into had "a better system" and the $500 credit would cover the little bit of equipment I was missing to give me an "even better system" than I had in the previous home. New contract was signed based on this. No new equipment was installed - turns out the only existing equipment was a couple of door sensors and hard wired alarm pads, which were not used. There are no sensors on windows or 3 of the 5 doors. My last home had over ten window sensors and 5 door sensors as well as 2 alarm pads at entry doors. Now I have two doors protected and one alarm pad that can only be used in a room that is not a primary entry point and would require me to run across the house to disarm every time I enter my home. It is a 3 year contract that has to be paid in full so I am now paying for services for 3 years that cannot be used and were sold under completely false pretenses. The company refuses to deliver what was promised and continues to try to get me to buy more equipment to get what i already paid for. What's more is that I had a 3 year contract in the previous home that they reassigned to another 3 year contract after having already fulfilled 2 years of the first contract - this is not what was explained to me, I was told the new contract was for the 1 year difference. I either have to cough up $800+ to cancel the contract or continue to pay for monitoring on equipment not installed.
Bad customer service. Be careful when you sign the contract with this company. It’s a bait, always overcharge. You want to cancel! No way! You will pay for the cancel fee. A lot money. I will tell to all my friends, my family friend and the world. Don’t trust and don’t use this company. I’m sure I will never stay with this company after my contract. Liar and cheaters!
On the service side, however, ADT has been highly responsive. Support will attempt to fix your problem over the phone, including having you march through the house looking for panels and sensors to tweak, but if they can't help you resolve it within 15 minutes or so, they tend to default to sending someone out. All the technicians they've sent to my house since installation (three of them) have been prompt, courteous, and seemed to know what they were talking about.
1$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,007.64). 24-Month Monitoring Agreement required at $27.99 per month ($671.76) for California. Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Cannot be combined with any other offer. The $27.99 Offer does not include Quality Service Plan (QSP), ADT's Extended Limited Warranty.
Customers must sign a 24 or 36-month contract depending on their location. However, ADT also offers a 6-month money back guarantee. If during the six months following your installation ADT can’t resolve any service or installation-related concerns, you can return your equipment and receive a refund from ADT for the installation fee and any monitoring expenses paid within six months. As always, certain restrictions apply.
Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.

†Total package includes 6 door/window sensors. No substitutions allowed. Labor charges may apply. Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL-127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI-3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM-353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622-CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025-7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA-602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G-21499.
Frontpoint’s DIY installation process was surprisingly user-friendly. Because it’s a wireless security system, there’s no drilling required to run a phone line, making the process less invasive. A personalized mobile website walks you through how to get the control panel connected and online, how and where to place your door sensors, and what to do if you get stuck.
After many hours spent trying to contact the right people within ADT to solve this problem, one of the customer service supervisors provided me with a statement credit and indicated that the manager at the local ADT office advised me to purchase a particular type of garage door opener (at my own expense), which should then work with ADT equipment. When I attempted to directly contact this local office manager in order to determine the exact equipment model to purchase, I left three voicemails, none of which were returned. I exchanged an email with someone at ADT (corporate, presumably) about the frustrating situation, but when I inquired about HOW to get the local office manager to call me back, she also stopped responding (I tried sending the email twice). When I tried calling the customer service supervisor who originally gave me a statement credit and advised me about the local office manager’s recommendation, that call also went unreturned.
Whether you’re across the country or in your own backyard, help manage your home and ADT alarm monitoring with our most high-tech offer available. ADT Pulse® starts at $14/week* and includes convenient, practical features for on-the-go monitored security users. From mobile access and remote arm and disarm capabilities to lightning control and video surveillance, see how this cutting-edge offer can help you manage your home’s security 24/7.
Smart guy Dallin! So many people think a gun is enough but we hear so many stories of home invasions happening when the gun wasn't close enough to get or the burglar getting in at night and the residents sleeping through it until it's too late. At least with any alarm system in place you get a good 30 second warning to get things ready in case of a face to face conflict.
*$99 Customer Installation Charge. 24-Month Alarm Monitoring Agreement required at $33.99 per month ($815.76). Form of payment must be made by credit card or electronic charge to your checking account or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. 24 month applies to California. All other states require 36 month alarm monitoring agreement ($1223.64). Offer not available in all areas.
Beware of these cheaters (ADT). I used their service for 10+ years…their service has been declining day by day. They don’t care about existing customers. First you pay a lot for the equipment and then after one year warranty period, they charge you for any failure/visit.Also, Police doesn’t even respond to their calls in majority of California cities (don’t know about other states)Finally, I decided to switch to a ‘better’ option, and I called to cancel. First they tried to convince me to stay with ADT, and later when it didn’t work, they informed me it will take 30 days to disconnect my service (so they can charge another month of monitoring fee).What a ripoff !Keep a distance from them.
We have been ADT customers, since ADT took over Broadview/Brinks. Today March 27th 2014, we had our 15y old system upgraded. Our field technician and ADT employee named xxxxxxx gave us outstanding service today. He was professional and knowledgeable, patient with my questions. His answers were complete and at a level that I could understand. We have not always been as fortunate to have such a high level of service, with the company we had before ADT. It is a refreshing experience to encounter someone who is interested in good customer service and makes certain the job is completed correctly before he leaves. You need to “clone” this individual! He is an exceptional example of the type of employee that gives superior ROI to the company he works for.
Bad customer service. Be careful when you sign the contract with this company. It’s a bait, always overcharge. You want to cancel! No way! You will pay for the cancel fee. A lot money. I will tell to all my friends, my family friend and the world. Don’t trust and don’t use this company. I’m sure I will never stay with this company after my contract. Liar and cheaters!
I do not understand how ADT has such a high rating on this website when a simple Google search shows terrible ratings across the board. This is why I chose to write my review on this website. An ADT rep came to my house when I purchased it, and promised me personal service, and we talked about all the places that would be wired, and old equipment that would be replaced. We also agreed that the price would be comparable to what I was paying in my old home. Fast forward, I move from my old home, ADT makes me close out the old contract, start a new contract at a higher price. The tech shows up, the sales rep is nowhere to be found and doesn’t answer his phone, THEY DON’T WIRE ANYTHING ON THE SECOND FLOOR STATING IT WILL COST EXTRA FOR EVERY ADDITIONAL WINDOW. Within 48 hours of them leaving, an alarm they installed on one of the exterior doors malfunctions and they don’t fix it for 5 more days. All this for the BASIC coverage at $44/month. I can’t say anything about any of the other services, but the second my contract is done I will be moving to another provider as ADT is a terrible crooked company.
ADT made some changes to the Pulse app in early 2018. While the UI seems to have gotten a little friendlier, which is always welcome, it temporarily removed one important feature that I missed: cloud storage for my camera view. The camera doesn't have a great track record of performance (see below), but when it worked, I liked having the 30-second clips of whatever video it took available for viewing through the Pulse app. That's been moved to an easily-missed "Clips" button, so be careful to examine the UI closely as new features come out or get deprecated. What you miss might not actually be gone.
There are several types of motion sensors out there, the most common being PIR (passive infrared) sensors that detect body heat. These sensors are ideal for home security use as they are cost effective and work well indoors in any lighting environment. Active motion sensors emit microwaves to detect movement and are better suited to harsh environments, including outdoor use, but are prone to false alerts due to wind-blown debris. A dual motion sensor combines both active and passive technology to reduce false alerts and provide an extra measure of reliability.
At the end of the install, he goes to test the signal…it cuts in an out (it was cellular).  Two hours later at 8:00, he still can’t get a continuous signal.  He tells me he’ll have to come back tomorrow with an antenna to put in the CLOSET (please explain how this makes sense) to get better signal.  This means more holes in my walls and another tech in my house and another afternoon of mine wasted watching these guys use their tools. Fourth problem I had.
The agent lied to me when I specifically asked upfront about termination policies. She said I could cancel the policy anytime and didn’t reveal termination fee. They can lie anything to rip a big chunk of money off you. Each time you call customer service or loyalty department, you get different answers and they never get back to you when you leave a message. I have had many services as I frequently move to different states, this is the worst available out there.
THE LIGHT CAME ON UP BY THE GARAGE THAT MY HUSBANDS BUSINESS WAS IN EARLY MORNING STILL DARK OUT I KNEW SOMETHING WASN’T RIGHT I RAN UP TO SEE AND SURE ENOUGH ,A KID WAS TRYING TO GET INTO OUR BUSINESS HE SAW ME AND GOT ANGRY AND BECAME VERY VIOLENT TOWARDS BE FORTUNATELY IT HAD SET OF AN ALARM TO OUR LOCAL COPS AND THEY WERE ON THERE WAY SO I TOLD HIM THAT AND HE TOOK OFF REALLY QUICK LEAVING ME ALONE NO LONGER HASSLING ME. THE LOCAL POLICE CAUGHT UP WITH HIM SHORTLY AFTER, AND HE WAS TAKEN TO JAIL. HE HAD A WARRANT OUT FOR AN ASSAULT TO A WOMEN IN WHICH SHE WAS 9 MTHS PREGNANT. HE HAD REALLY HURT HER BAD. I THANK MY LUCKY STARS EVERYDAY FOR OUR ADT 🙂
$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,331.64). 24-Month Monitoring Agreement required at $27.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.

One of the most rewarding things about installing a home security system in your home is the sense of relief it brings. Furthermore, as technology advances, these systems are becoming even more user-friendly, providing you, your family, and your business with a way of staying safe at all times, regardless of where you are or what your security needs are.

I did some research online after the whole debockle and found out I had actually not spoken with adt but some weird authorized dealer something or other. I called adt corporates number and they were very nice and apologetic but said they had nothing to do with these “protect your home” people. It was all very frustrating. A few weeks later there was a breaking a few house down so I started thinking about the alarm system again. This time I called the corporate number for adt that I had and they were actually really nice they sent someone out who was patient enough and let me read all 6 pages of the contract and even allowed me a 24 month term instead of 36. And the used all the equipment I had and gave me a rebate check for like $57 that I didn’t even know I was getting. Everything has been great since I actually set off the smoke detector a few weeks ago and my phone was ringing before I could even finish putting my code in to cancel it.
Ultimately, we wanted systems that could integrate seamlessly into our homes and improve our quality of life. To find which fit the bill, we spent a day outfitting a 1,900 square-foot home with the equipment of our finalists. We appraised the installation process, the ease and clarity of registering and syncing, the app experience, and functionality. We were pleased to find we could get most systems up in less than half an hour, but the quality of both hardware and software differed. We docked points for flimsy or easy-to-knock-over physical elements and slow or disfunctional cyber ones. Effective home security offers crisp and quick app interfaces (preferably with practical perks like customized sensor names and facial recognition) and instantaneous notifications.
I loved have the security of the ADT system. We had it in our old home before we moved! I was very secure when we were in the house and had the alarm on. I was comfortable leaving our home with the system armed and felt my home and household contents were safe. We had the system for more than 10 years and had no problems. A few battery replacements was all. They called every time we had a false alarm, which was usually our error. I loved the feature of the disarming the system but entering a trouble code. That made me feel extra secure. ADT kept my family safe and our house secure.

At the end of the day, it's all about the sign outside your house. The respect err. fear from thieves and burgulars the sign of ADT commands is simply astonishing. The high deterrence quotient of ADT's very recognizable sign in itself is a very good reason for going with them. In the end, no one messes with a house with a yard sign that says, "Secured by ADT" in blues and whites and a great system to back it up. Enough said!
Many times agreed to vist me, let’s say Wednesday morning so I decided to stay and wait just to receive a call that afternoon to reschedule. Can you believe it? Not even explaining/apologizing first. Sensors falling and activating the alarm causing the cops to come to finally find out that the sensor simply fall from the double face tape it was holding it. Yes, double face tape. Also, if you move in the middle of the 3 years contract, you are not allowed to continue the agreement at the new address. You need to start 3 years again or pay the whole remaining months. I WOULD NEVER GO BACK OR RECOMMEND ADT.
Hello Paul. We are sorry for your experience with one of our authorized dealers. Millennium Alarm Systems INC is an independently owned and operated retailer of our monitoring services. Therefore, they install / sell their own alarm equipment and are not owned by ADT. If you have any unresolved concerns with Millennium, we can reach out to them on your behalf to assist further. Thank you. -Andrew
The systems monitored by ADT use hardwired and wireless equipment to detect home invasions and guard against environmental damage. The system can also be installed to communicate wirelessly or by landline with the monitoring centers. Plans offered by ADT range from $37 to $53 per month. ADT requires customers to sign a 36-month contract (24 months in California). However, if the customer is not satisfied and meets the requirements, they can get a refund of all installation costs and monitoring fees up to 6 months after signing the agreement.
This is the absolute worst customer service I have ever received. I called in to order a security system through ADT after a break-in, and when I received my system, it was through Protection 1. The sales representative NOT ONCE disclosed to me that ADT Pulse and Protection 1 were the same company due to a merge. When I was signing my contract, I thought it was odd it said Protection 1, but the DISHONEST sales representative stated that I was just e-signing through that portal - as if it were just an e-sign software they were using instead of an actual DIFFERENT SYSTEM.

If This Then That or IFTTT for short, is a service that allows you to connect other services and applications together (using what IFTTT calls “applets”), letting you accomplish almost any task imaginable. For instance, you can use IFTTT to automatically cut off your phone’s WiFi when you leave home to save power. Just remember that if you use IFTTT to automatically disarm your system when you enter your home, your phone’s location service must be powered on. Otherwise you’ll get a loud surprise.


Protect your family quickly and easily with Samsung SmartThings ADT Home Security Starter Kit. With optional, no-contract ADT professional monitoring available at low month-to-month rates of less than $1/day, you can rest easy knowing your family is safe and secure. Mobile alerts keep you in the know; whether you’re at the grocery store or on vacation, you can always be sure your home is secure.
I'm fortunate enough to live in a house I spent a lot of time in while growing up. It has an old security system that hasn't had service for years. I remember watching a crew of installers come and drill holes into doors, window frames, and fish wire through the drywall for the motion detectors. It took two people an entire day and many tools to install the now-archaic system.

ADT uses a hard-wired home security system which communicates with the monitoring station through a landline telephone connection; however, customers can also add a cellular backup to a hardwired system or pay an additional fee to use cellular communication as the primary monitoring. ADT maintains six monitoring centers in different regions of the country. With multiple co-locations and system redundancies, ensuring uninterrupted monitoring in the event of any individual facility outages. ADT offers a wide selection of security equipment and devices. ADT Pulse provides additional equipment and services to support advanced security functions as well as home automation. The control panel uses the Z-Wave platform for wireless communication with sensors and smart devices. ADT Pulse is also compatible with IFTTT (If This Then That) and integrates with Nest Learning Thermostat. The company also offers a Smart Voice Sounder that calls out “fire” or “intruder” based on what sensor has sounded the alarm, and temperature and flood sensors that can protect against water damage from burst pipes. Its ADT Pulse, Smart Home offerings include remote door locks, appliance control, and cameras.
Like any product that connects to the internet and uses wireless technology, smart home security systems are vulnerable to hacking, particularly systems that lack encryption. Hackers can sit outside your home and use a laptop and software to intercept wireless signals coming from your system that allow them to suppress alarms and disable sensors. Other devices allow hackers to generate radio noise that can jam communications between the sensors and the hub.
ADT Security Systems offers great introductory packages to help you get started with securing your home. The Video package is a little more expensive than the Traditional but it comes with free installation, tons of home automation features, and a 6-month money back guarantee. However, if you decide to go with ADT Security Systems, you must sign a 36-month contract, and you run the risk of dealing with its poor customer service, high cancellation fees, and costly service visits.

As you can see, the control panel isn't as pretty as Vivint's, but Vivint expects you to do more with its panel than ADT does. The Safewatch has a monochrome touch screen and a somewhat arcane menu structure. You can select zones to be disarmed while leaving other zones armed (though I didn't enable this in my house). Key system functions are performed with a four-digit security code in addition to a menu command so the system isn't vulnerable to just anyone standing in front of it. The panel has a lot of other functionality, including the ability to adjust your lighting and appliances from its menu and even check weather, traffic, or news. But in the end you'll likely use it mainly for getting in and out of your house. The menu system is rich, but the ADT master web portal and the Pulse mobile app are far easier tools to use for working with your system. You won't even need to punch in your alarm code if you opt for one of the Safewatch's bundled fobs.
Vivint outranked every other home security system in J.D. Power’s customer satisfaction evaluation; it was the only company to earn five out of five Power Circles. According to the report, “Vivint Smart Home performs well in high-importance attributes: effectiveness of securing my home; ease of using the system; timeliness of resolving problem, question or request; and clarity of information provided for customer service.”
I really like the upgrade to their Pulse smart phone control app. It makes everything much easier. Got rid of the old crummy control panel, got a sleeker one and put it in the closet and then setup sub accounts for my kids and anyone I want to access the home security system. I don't feel ripped off by their pricing although I'm skeptical that it really costs $50 a month for monitoring. I suppose they need to make their money somewhere and this is where they do.
The Pulse app is downloadable via the Google Play Store for Android devices and iTunes for iPhones and iPads. The app can be used to view your system’s status, arm/disarm the system, check motion sensors, turn off lights, and lock doors. It displays a status alert when the alarm system is tripped, and a message is sent to the monitoring center who notifies the police if needed. Those with a Pulse system can also use the app to view surveillance footage of their home in real-time. There is also an ADT Pulse® Voice app. With this app, you can control your home’s smart devices with your voice.
I ended up purchasing the new equipment and service because I was told that I would be charged an early termination fee of $971.69. Well, 3 weeks later I got a charge on my credit card for this early termination fee AND a charge for the new equipment and 3 year contract service. This is the most scandalous security company I’ve ever come across. It is very concerning since they are suppose to monitor security of your home and your personal possessions.
ADT Pulse Remote installation starts at $199. ADT Pulse Video installation starts at $399. ADT Pulse with Video installation starts at $499. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required fromo ADT Pulse Remote: $52.99 per month, ($1,871.64), ADT Pulse Video: $58.99 per month, ($2,123.64), ADT Pulse with Video: $59.99 per month, ($2,159.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
×