Don’t expect to get a firm cost for service and equipment from a web chat. Without seeing your property, a sales agent can only estimate. Your home will specifically need to be evaluated by an ADT installer—which is free. Some may view it as an upselling scheme to get you to buy more stuff you don’t need, but we’re actually grateful that they provide someone who can point out weak spots in our home we might not have thought of. Plus, you can always say no to additional sensors you don’t want then.
There are many points at which a home security company can disappoint its customers. This may account for the large number of critical comments about ADT security systems. Customers complain about undisclosed fees, prices that are sharply higher than quoted, punitive cancellation policies, relentless upselling, incompetent technicians, malfunctioning and obsolete equipment, and poor customer service. A minority of commenting customers, however, are very satisfied with the service.
Check to see how long you’re signing the contract for – these tend to be three- or five-year periods. Also take some time to understand whether there are any penalties if you want to leave the contract sooner and if the fees can rise during the contract time frame. Be sure to check what equipment you’re allowed to keep once the contract has expired.

If you’ve outfitted your system with video cameras, you’ll want to consider how long your footage is stored. Depending on the company, it may be saved to Cloud for anywhere between 12 hours and 30 days, and you have to pay for increased storage. Consider how long it will take for you to review recorded activity, especially if you are frequently away from internet.
ADT, like other security companies, will not charge you for interactions or calls. However, if you get multiple false alarms called from your residence, you may have to pay fines to the city for taking up police officers’ time. But we wouldn’t worry too much because ADT will test your system for flaws after installation, thus reducing the potential for false alarms.
First, I have been an ADT customer for 5 years; when I was researching an upgrade to my system, I called them first. This ADT install has resulted in a 3 month debacle by ADT that has yet to be corrected. The sales representative attempted to sell me equipment I already owned (I only realized this on installation day). And...because I was wanting a higher quality camera, the installers sold me "hd bullet" cameras. These cameras needed to be ordered and a second installation date set. On the first installation date, the installers did not follow their procedures and the HVAC did not work after ADT installed the thermostats. I had to hire an electrician to come and repair the HVAC.
Over ten years service and I upgraded to their new Pulse system. Because I've been a customer for so long they didn't put up a fight when I wanted a whole new wireless system. I was able to get it and have a few camera's, key remotes and things we have been missing out on for the past few years. ADT is the clear winner in my books, I hear horror stories of other companies jumping up the rate, going out of service or having 5 year agreements. You don't have to worry about any of this with the ol' White and Blue.
I have been with ADT going on 11 years. I had the system installed because of a psycho next door neighbor (they have since moved – thank God) and this system has been my life saver not to mention my peace of mind. Unbiased – I am completely happy with them. Their response time is excellent and their customer service has always been prompt with helping me with billing questions, referrals or upgrades to my current system.
We had our home broken into some years ago, but today, I once again feel robbed, preyed upon and vulnerable.. This time, it is the service we choose for peace of mind that have taken from us, Xfinity security. They have a plethora of things wrong with them and I could go on and on. Needless to say I am sad I switched from ADT to them and will go back to ADT as soon as I find a way out of their contract.

I have had ADT since 2002 and as of today I'm canceling the service! After a recent move, they tried charging me more money for less equipment, sent me a bill for over $400 because of "early cancellation" although I had an appointment scheduled for a new installation, and removed a payment from my bank account after the service had been discontinued. They gave us a huge hassle for stopping service at a house we no longer lived in! Anything (equipment changes, moves, etc.) starts a new three year contract. In the amount of time I have had ADT services, I could have bought and paid for multiple, more cost effective services, not to mention the level of customer service. I am done!
ADT doesn’t just monitor for potential break-ins, it also safeguards against hazards like carbon monoxide, fires and floods. Smoke detectors, carbon monoxide detectors and flood sensors can be added to your security system to monitor for hazardous conditions. The company even offers a variety of panic buttons that can be worn or placed in your home and pushed to alert first responders. Wearable and key fob panic buttons are also accessible when you’re away from your home.
ADT’s sales number routes you to a receptionist who will ask for your address before transferring you to a sales consultant. The consultant will typically look to sell you ADT’s standard security package or schedule an appointment for an in-home assessment of your security needs. During our secret shopper call, we did not provide a street address (information we didn’t have to provide other companies so immediately) and the receptionist promptly ended our call.
Finally, ADT has a direct partnership with SmartThings that is based on the ADT Security Hub, a 7-inch touchscreen control panel with a built-in siren, battery backup, and a cellular chip. Instead of using your existing sensors, you will need dedicated SmartThings-ADT sensors. These hybrid sensors are the only sensors compatible with the ADT Security Hub. That said, you can add existing SmartThings sensors to the ADT Security Hub, but ADT will not monitor them professionally.
†Total package includes 6 door/window sensors. No substitutions allowed. Labor charges may apply. Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL-127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI-3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM-353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622-CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025-7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA-602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G-21499.
Looking at the different ADT monitoring packages, several things jump out. When you upgrade from Basic, you’ll get wireless security monitoring included with your package. Also, both ADT Pulse® packages include mobile access and alerts—giving you more control over your home and more peace of mind. And these are just a few of the differences. Call 1-855-216-0133 today to learn more about ADT monitored packages and pricing.
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