A word about wireless protocols: In a perfect world, all home security components would use the same wireless standard to communicate with the main hub, but factors such as power requirements, signal range, price, and size make it virtually impossible to settle on just one. For example, smaller components such as door/window sensors typically use Z-Wave or Zigbee technology because they don't require a lot of power and can be powered by smaller batteries. They also operate in a mesh topology and can help extend the range of networked devices. However, neither protocol provides the bandwidth that you get with Wi-Fi, which is why it is usually used in security cameras to provide smooth video streaming, and in other devices that require a fat pipe. Moreover, Z-Wave and Zigbee devices are connected and controlled using a hub, while Wi-Fi devices can be connected directly to your home network and controlled with an app. Finally, Z-Wave and Zigbee devices use AES 128 encryption, and since they operate in a closed system with a dedicated hub, they offer more security than Wi-Fi devices.
ADT has one advantage over every other home surveillance camera system in our review: It offers unlimited cloud video storage as part of its security camera services, whereas the industry average is less than 1GB. You can keep as much security footage as you like, for as long as you like. ADT offers four security camera options that we confirmed based on documentation in the support section of the company's website. These cameras come in indoor and outdoor options.
Ideal for small homes and apartments, Canary keeps home security simple, anchoring it in one unassuming, but feature-packed tower: the Canary View All-in-One. The tower hosts a 1080p streaming camera with high-quality night vision (the best IP camera we encountered), a motion sensor, an air quality sensor, and a crazy-loud, 90-decibel siren. It’s like starting a lawn-mower next to your face.
At the end of the day, it's all about the sign outside your house. The respect err. fear from thieves and burgulars the sign of ADT commands is simply astonishing. The high deterrence quotient of ADT's very recognizable sign in itself is a very good reason for going with them. In the end, no one messes with a house with a yard sign that says, "Secured by ADT" in blues and whites and a great system to back it up. Enough said!
Very happy with ADT. I bought an investment property and decided to get an alarm system installed during the five months the property was being renovated. After talking to an ADT representative, I decided to go with them. Things were a little different getting it setup since it wasn't my primary residence but they were able to secure it. It was nice not having to worry about someone breaking in and stealing tools or doing damage to it while it was being renovated.
ADT doesn’t just monitor for potential break-ins, it also safeguards against hazards like carbon monoxide, fires and floods. Smoke detectors, carbon monoxide detectors and flood sensors can be added to your security system to monitor for hazardous conditions. The company even offers a variety of panic buttons that can be worn or placed in your home and pushed to alert first responders. Wearable and key fob panic buttons are also accessible when you’re away from your home.
I have ADT at my home and I really like it…THey are quick to call me if there is any trouble and they will come out and fix anything that is out of whack. I would recommend them to anyone for the response time and the security feel.The only issues I have had with them are the window alarms dont get them if you dont want to go home everytime it thunders..wow that was nuts..And the price seems to be a little steep..But I will keep them for my familys peace of mind..
I have been an ADT customer for 15 years and 2 weeks ago I found out my alarm was not communicating with them so I called for repair. They told me nothing was available for 2 weeks so I set a date and was told someone had to be home from noon until 5PM. Appointment day at 4:14PM I call them and ask where the tech is. They have no clue and tell me they will reschedule for another 2 weeks out. I tell them to cancel my service and then they tell me I WILL OWE THEM FOR 30 MORE DAYS OF MONITORING after shut off. It doesn’t work – they fail to honor the appointment they set up and they want me to pay for 30 more days? Of course there is no supervisor available to talk to me but they could have one call me back in 24 to 48 hours. What an unethical unresponsive company. Never do business with them.
Hey Jen, the thing I have liked most about ADT is you get the most respect out of the yard sign for it. Sounds like you are in the ghetto (or bad part of town) like me and just having the sign alone gives my home the respect it needs on the block. I like the service too but the sign is the best part, also nice if you work graveyards or weird shifts like lots of us in the hood do.
It's hard to beat the biggest and best. I started out with Guardian but worked my way over to ADT for practical reasons. Lots of companies aren't nation wide so if you have to move (like we do my husband is in the military) it is too much of a pain to try and get out of contract etc. My advice is go with a national company so you don't have to pay any early termination fees.
Monitoring for professionally installed systems tends to be more expensive. The ADT Pulse monitoring service starts at $28.99 per month and requires a three-year contract, but you also have to figure in the cost of things like hardware components, cellular backup, and installation. When we reviewed the Pulse system, our upfront cost was more than $3,000, with a monthly fee of more than $60. Some vendors, such as LifeShield, will let you buy the components outright or pay for them over time. For example, LifeShield's Security Essentials system will cost you $29.99 per month for three years and includes monitoring, but you'll pay a $99 activation fee. Or, you can pay $299.99 upfront for the hardware and still get monitoring but avoid the activation fee.
He did an excellent job in checking for any issues, malfunctions or errors with the installation before he left. ADT is a great product for people that care to secure their home. Yes, it can be pricey for $129 per window sensor, but it’s worth protecting your family and belongings. They offer a lifetime warranty on anything. If a battery dies, they come out and replace it for free. If a sensor stops working they come out and replace it for free. I’m not sure what these other reviewers are experiencing, but we are extremely happy with ADT and Brian from Protect Your Home in Santa Clarita.
I have had ADT security for almost 2 years now. I bought the system to help protect my family after a home invasion. After 1 year of service, we moved and chose to transfer service to our new house. We had a technician come out and perform the installation and once that was complete we started using the system. A year after transferring service to my new home, I had an issue with the keypad. I called my local ADT office to have them come out and repair it, only to be informed that they never actually transferred the service to my new address!
I said I'm being relocated to NYC, not cancelling your service because I don't want it anymore. How am I supposed to plan for that when I initiate your service? Plus I'm keeping my other account open. He said you signed a 3 year contract and have to pay out the remainder regardless. And he wouldn't escalate me to a supervisor. I think this is outrageous and a horrible way to treat a customer. And thats why I'm posting my first ever review. I'm furious.
5/2017 aunt moves to retirement home. Canceled monitoring service. Still in auto bill system, I sent back stating it was canceled. 1/2018 she passes. Received continuation of bill. Sent back previous cancellation note along with death certificate. In April 2018 someone at ADT actually recognizes that she is dead. I receive invoice for 83.00, no big deal I just pay it. THEN I get invoice for 250.00 with no explanation for what it is for, I ignore. Another one, I write back, another one in Oct. 2018 and I call. They say that they sent me a box for the equipment and I have to return it. I never got a box and their records indicate that an empty box was returned to sender. The box would have been the only indication to me that I needed to return any equipment. So 18 months later I have to see if someone kept the equipment from a 95 year old who lived in a nursing home? This is not the first issue with ADT. Please don't use them, it's a headache.
Their products have stayed up to date. They do a lot of product testing and data gathering before launching a new product into their lineup. Because of this careful consideration (and lack of bugs in their app) I will continue to be loyal to ADT. I have friends that go with other companies only to suffer lots of technical problems, faulty equipment and things that can only be worked out over years of testing with millions of users.
You’ll also get 2 keychain wireless remote controls so you and a second family member easily operate the security system from anywhere on your property (up to 100 feet away) and in case of an emergency sound the siren immediately and dispatch the police with just the press of a single button. (Full 3-seconds delay on panic function to reduce false alarms).
Odds are you don’t have to walk far down your street to spot an ADT yard sign. That’s because American District Telegraph is the largest – and the oldest – home security provider in the US and Canada. The sheer size and capital enable ADT to offer a broader range of services than its competitors. You can choose from wireless or hardwired systems, and even connect security systems from other companies to ADT monitoring centers. ADT security highlights include video surveillance, invasion detection, home automation with voice recognition, environmental protection, and medical pendants with GPS tracking.
Backup System: If your power goes down or your phone line is cut, this backup system will kick in. Alarm systems also come with a backup system, which can keep your alarm going for up to 72 hours by using battery power. If your home uses Voice over Internet Protocol (VoIP) phone system, backup systems are crucial because a lot of alarm systems aren’t compatible with this. Alternatively, if you provide cell phone backup, this will allow the monitoring company to get in touch with you via this.
That's a very valid argument in ADT's favor. Moving on to different states or cities is sometimes inevitable for many, which means if your security company doesn't have a nation-wide reach, then there can be some really unnecessary hassles involved with your moving. A lot of bad blood can be avoided by going with old guys like ADT, which covers the entire nation in its length and breadth. Good points!
Known for its innovative home automation features, Vivint offers professional 24/7 monitoring to homes across the U.S. Vivint’s cutting-edge technology includes add-ons like an intuitive smart thermostat, an indoor camera with two-way communication and a garage door control that lets you close it from your smartphone. One major pain point is that Vivint requires long contracts, which can be a problem if you don’t want to be locked into a long-term commitment. But, if you’re fine with a four- or five-year contract, Vivint’s worth a look.
After spending 1.5 hours on the phone and speaking to SEVEN operators, I STILL wasn't able to cancel my service. (I want to bundle with Xfinity.) While I was on hold, I was contemplating whether to keep ADT service so that I wouldn't have to pay the $480 penalty fee to break my contract. But, after that experience, I'd happily pay that amount so that I won't ever have to deal with ADT or Safe Street ever again!
One day, I burned some food on the stove and set the fire alarm off. The phone rang immediately. I mean, I didn’t need any help or anything, but the speed of their response was impressive. The one time I did need this alarm was when I got robbed. Some kids apparently walked out of my house with my most valued posession in broad daylight on a weekday. Unfortunately, like I said, I hadn’t been setting the panel anymore. So I had to make an insurance claim. I’ve had no problems with the product or the monitoring service. The only thing I would warn people about is in making the habit of using it. I’m now considering adding video cameras, which has brought me here so I wanted to leave my 2 cents behind. Thanks.
The Dome Home Automation DMMS1 Z-Wave Certified Motion The Dome Home Automation DMMS1 Z-Wave Certified Motion Detector tracks motion in your home helping you keep your family safe. When motion is detected your Z-Wave hub will send an alert to your smartphone set off an alarm or trigger a lighting scene. This detector can also measure light levels ... More + Product Details Close
2 months ago my truck was broken into,my wallet swollen and my bank account drained.i will never forget the following day at work.the whole day I was worried about the thieves having my driver’s license and knowing my address.i didn’t have a security system and feared they would return and rob my home as well.with 3 children at home in couldn’t help but to be frightened and worried.as my day at work was coming to an end,all I could do was pray for some way to protect my family.i was home about 2 hrs.when there was a knock at the door. It was ADT!They explained how they were in the area selling systems and could choose 2 homes for a special promotion.they chose mine as one of those home.they did and said all the right things.i now fell my ho.e and family are so secure now.i told my family about my praying and God delivered. Thank you ADT.I would recommend them to everyone,and give them 5 stars.i am a very happy customer.
In my initial consultation, the representative recommended only alarm hardware, but that was because I was still stunned by what I'd paid for the house, so I was trying to save money by avoiding home automation equipment. My second consultation was to review the Pulse system, which meant home automation was part of the assignment. Frankly, knowing what I know now, I would have opted for the home automation equipment even if I was just a regular customer. Yes, there's a price difference as you'll see in the next section, but for my money it's worth it.
I mean what do you want from them? Ask yourselfs what do you do for a living? Ill give you a little food for thought( your a bartender/ owner you are running a special for miller light draft at 1 dollar a glass. I come in and say I want jack and coke. You charge me 5 dollars and I complain, scream whatever that it say’s 1 dollar.) Are you F*ing kidding me? READ the advertisment!
Here’s how it works: When the Canary detects motion, you get a notification on your phone that leads to a live stream of your home so that you can assess the situation. We had complete clarity at over 30 feet in pure blackness, which was the entire length of the room we used for testing. The video stream also appears a bit more stable than other DIY systems and seems to have less latency.
This will depend on which option you choose. We were able to find that most, but not all, ADT packages require a landline. For an added cost, you can have the ADT Cellular Guard technology monitoring package with Remote and Video service levels. Basically, your control panel will be equipped with a cellular chip. You won’t have to choose either a landline or cellular connection—you can simply have the cellular as a backup in case something happens to your landline.
More lenient cancellation policies: Most home security companies have strict cancellation policies, and if you cancel before your contract is up, you’ll usually be required to pay 100% of the remaining charges. If you cancel ADT monitoring service, you’ll have to pay only 75% of the remaining charges, which is better than most of the other companies in the industry.
ADT is an excellent company with state of the art equipment, solid company financials, and courteous professional employees. As a retired law enforcement professional, former head of security for a major company, and now security consultant I have used ADT for over many years. Have there been some problems? Of course – complicated security systems always have some glitches. But the problems have been quickly and professionally resolved. ADT is a good company with a solid track record.
My upfront costs were high compared with the competition, and even if they'd come in at ADT's more average price of $1,100 to $1,500, I still would have choked a bit. But as you'll see below, mine is a fairly decked out example of an ADT installation. While I wasn't thrilled about the very expensive startup charge, the monthly dues seem reasonable considering what was installed. And while my addition of the Quality Service Plan cost me another $11 per month, I felt that was worth it since it covers parts and labor on any devices that need fixing; and besides, I received a $7 and change monthly discount because I'm a State Farm customer, a discount that'll apply to you, too, if you use not just State Farm, but also USAA, MetLife, Chubb, and several other insurance providers. That brought me down to just under $64 per month, which I feel is worth it.
Really disappointed in these cameras. We had outdoor cameras installed and a few weeks later that they record 30 second clips, but after each 30 sec clip the camera is UNABLE TO RECORD for 4 minutes?? So, a bad guy pulls into my property. There's a 30 sec recording of them and then at a critical time there's no recording for 4 minutes? Why is this and how does this make sense??
As a new home owner, I made the mistake of letting myself get talked into buying a home security system by an ADT sales representative who came to my door. I am writing this review in the hope of preventing others from making the same mistake I did. The contract I now find myself in and the monthly payments I will need to make for three years is completely my own fault for making a poor decision as a consumer. I have found my ADT service to be over priced and unnecessary. My advice for new home owners: When an ADT sales representative comes to your house, don’t worry yourself over talk of bumper keys and burglaries, different contract options, and taking advantage of the new home owner “deal” before it is too late — simply don’t answer the door.
Ask yourself how much did you pay for your TV, Cell phone whatever. ADT and ADT dealers are a business and business make money! Just like lowes, walmart, bestbuy, target and every other business. It’s not a charity. They offer 24 hour protection free replacement, but yes they do charge you a service fee of 25 dollars if your system need to be fixed and it was not do to them. but that covers everything! Even if they had to replace the whole system.
I bought a house back in 2015 and decided to have a security system installed since I wasn’t going to be home much and would like some peace of mind. ADT was a pretty well known security company in my area and a few families in my neighborhood have ADT so I gave them a call. I ended up selling the house after a year and a half since I travel too much for work. I called to cancel my service to be told that I signed a three year contract and that I’d have to pay the remainder of the contract or I wouldn’t be able to cancel. I told them that I did not sign a contract and I was not made aware of there being a contract. The contract that I supposedly signed was emailed to me and the “signature” on the contract was nowhere close to mine. I was told to fill out a fraud package, to which I did. I filled out and sent in a fraud package only for the fraud department to say that my signature was “confirmed” and that it was me who sign it. How could I have sign a contract I was never informed about or seen? The only form I signed was the installment agreement and nowhere did it say I have to have the service for three years.
If you’ve outfitted your system with video cameras, you’ll want to consider how long your footage is stored. Depending on the company, it may be saved to Cloud for anywhere between 12 hours and 30 days, and you have to pay for increased storage. Consider how long it will take for you to review recorded activity, especially if you are frequently away from internet.
We had ADT at the house we used to live in. I loved having the safe and secure feeling knowing we were monitored and able to reach help if it was needed. We had a chime on the doors so if they opened we knew someone was coming in. We had all the windows and doors covered too. We rarely had a false alarm, in the approx. 10 years we had them maybe this happened twice. The false alarms were due to battery problems and ADT quickly sent a person to repair. One of my favorite features was the secret alarm code you could enter when you got home that really meant send help. Being a mom at the time of younger children it helped me feel less vulnerable. Any time I was in contact with ADT I always had a pleasant experience and never had a problem dealing with their people. I also felt a sense of peace knowing when we all went to bed we had the alarm set and felt secure and safe.
I had a representative from one of ADT's subcontracted sales companies come to my house last year in August. He gave us a whole spiel about how if he could put a sign in our yard we could get a security system for free. My husband and I both specifically asked him how long the contract was for for the monitoring monthly fee and were told that it was 1 year. We specifically asked what it would cost it us to cancel after a year and he told us it wouldn't cost us anything. He told us that when a year was up we should call and tell them we were going to switch companies and they would lower our monthly payment or we could just stop it anytime after a year.
First, you can choose a dual-element sensor that can tell the difference between a pet (weighing up to 100 pounds) and a human. This requires two beams to be triggered at the same time in order to sound the alarm, which is difficult for your pet to do unless you have more than one and they’re prone to fighting or playing. Alternatively, you could choose to place beams high enough above the floor so as to avoid detecting your pets – creating “pet alleys.”
i love the fact of having a security system for my family i dont like the fact i have to pay alot for things to be covered under the system every window door and camera is extra.i love having a keypad but the response is very slow i dont like having a gap if the alarm goes off to when they contact you they should be calling as soon as alarm goes off the customer service is great price is ok but they should offer better packages to secure house instead of everything extra
Just canceled my alarm monitoring as of 10/29/2018 'cause they were ripping me off at $42 a month! I have an old BHS-4000A alarm system that was installed 10 years ago which can function independently, non monitored, and as a stand alone unit. Found out the hard way that ADT locks down your entire alarm system when you cancel!! I can't even use it as a stand alone alarm!! Even ADT's phone number shows up on the keypad display to call them!! These scumbags at ADT are holding my alarm, that I own, hostage!! It's all over the internet that they do this! 'Security' company my **!! Stay away from this company! They are not in the business to protect you, just their own wallet! Hey ADT, want to change my mind? Unlock my alarm!
Users of our site have had quite a bit to say aboutADT-Monitored Security and the customer service it provides. Several reviews proclaimed problems with sales reps not showing up to appointments they scheduled, not to mention the hours that some customers have been put on hold for. Other ADT customers using its monitoring services have mentioned that they were charged high cancellation fees as well as expensive rates for installation and service visits.
*$99.00 Customer Installation Charge. 36-Month Monitoring Contract required at $36.99 per month ($1,331.64). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.