ADT’s use of local vendors creates some inconsistencies with customer experience. Not every area will have the same equipment or pricing options, and local vendors vary greatly with transparency of pricing and other information. However, even with these inconsistencies, millions of people still choose ADT to protect their homes because it has a long track record of keeping people safe.
With over 140 years of experience, ADT is one of the most popular and dependable security providers in the nation, covering both homes and businesses in the United States and Canada with reliable monitoring and top-notch home automation options. Its plans range from $36.99 to $58.99 with a $99 activation fee, and they require a 36-month minimum contract with applicable early cancellation fees.
You can read about the details of the Ring Video Doorbell in its own review. The only downside to using it is that ADT hasn't integrated its camera or voice feed into the Pulse app. You'll need to not only download the Ring app to use it, but also set up a separate Ring account, especially if you want it to record video clips to the cloud for you to view later—which is separate from ADT's cloud and costs extra. Effectively, all ADT is doing with the Ring is reselling the device along with installation and service. It's not really integrated into the Pulse service.
Worst experience ever. Unreliable and irresponsible service. Even for urgent matters you have to wait on line for at least 30 minutes. And because ADT Canada was not able to pick up my phone call within a few minutes as stated clearly to me the police was dispatched. When you tried to explain no one at ADT cares to take any responsibility. I have been with ADT for almost 10 years and they will not consider your loyalty if something goes wrong. I decided to leave this company. Even your alarm goes off now you will be asked to press 1 then 2 then ……. and wait forever. Think twice if you want professional and timely service.

The Dome Home Automation DMMS1 Z-Wave Certified Motion The Dome Home Automation DMMS1 Z-Wave Certified Motion Detector tracks motion in your home helping you keep your family safe. When motion is detected your Z-Wave hub will send an alert to your smartphone set off an alarm or trigger a lighting scene. This detector can also measure light levels ...  More + Product Details Close


Vivint’s mobile app allows you to arm and disarm your system, view and record camera footage, and everything in between. Our tester praised Vivint’s mobile alerts, noting that they come in handy for anyone prone to absent-mindedness: “The notifications for the door sensors are nice in case I open my basement sliding door and leave it open. It continues to check in and provide a notification that the 'sliding door is still open.’”
While Pulse is certainly much more expensive than a DIY system, like iSmartAlarm Premium or Abode, it offers capabilities those systems simply can't, including 24/7 monitoring and customer support. It's the most complete, full-featured home security system we've tested, and doubles as an automation platform for your other smart home devices. If you can swing the price, ADT definitely lives up to its reputation, and earns our Editors' Choice.
I love the pricing and information you've given on this company, but I'm a little worried about not getting new equipment after 3 years. I don't want to have to fight for new things every time my contract comes up. Does making a 'threat' to leave the company really work? I'd hate to change companies every three years to get new equipment. I'd love to hear what other customers have done. Thanks.
One of the best ways to determine whether a company is going to be right for you or not is to speak to previous clients. Ask for some references and speak to these people about their experiences with the company – was everything completed on time and to a high standard? Are the police contacted straight away if there’s an intrusion? Have they come across any problems during their time with the company? You might also be able to find out this information (unbiased) through online reviews.
Though GetSafe security systems integrate with home automation products like smart light bulbs, thermostats, and garage door openers, some customer reviews indicate that it can be difficult pairing GetSafe with these products. Syncing tech is always a challenge. Fortunately, GetSafe includes a library of video tutorials to walk you through pairing your products.
As the largest and most well-known brand in home security, ADT has a lot to offer homeowners looking for a professionally installed security solution from a company that has been part of the industry since the beginning. They continue to innovate and improve, taking advantage of technological advances and evolving their product offering to meet the needs of modern homeowners. ADT has recently made significant strides in the connected home space as the home automation market continues to expand. ADT’s Canopy® is a new professional monitoring service designed to support their partnerships and integrations with smart home devices and ecosystems such as Samsung’s SmartThings (as well as their smart watch, the S2), Nest and LG. ADT Pulse Home security also continues to evolve with the addition of voice command capabilities and the company’s partnership with IFTTT allows ADT Pulse users even more ways to interact and control their home environment and security system.

We have had only problems with ADT services for our business. Their response time to an actual burglary seems to be in excess of an hour or more. When confronted with an issue with their services, they make up any excuse to not be held accountable. Also claims to have a six-month money back guarantee. ADT provides poor customer service and acts with negligence.


While Pulse is certainly much more expensive than a DIY system, like iSmartAlarm Premium or Abode, it offers capabilities those systems simply can't, including 24/7 monitoring and customer support. It's the most complete, full-featured home security system we've tested, and doubles as an automation platform for your other smart home devices. If you can swing the price, ADT definitely lives up to its reputation, and earns our Editors' Choice.

One of the main reasons SimpliSafe took first place is that while you don’t have to sign up for professional monitoring, you have the option if you want it. There aren’t any contracts, so you can turn on the alarm monitoring for one month if you’ll be going on a long vacation and turn it back off when you get back. SimpliSafe also makes it easy to customize your system. You can always add new equipment to your setup if you decide you want more motion sensors or an extra wireless keypad for your garage.
We required all systems have Z-Wave Support — the most universal mesh network for communicating appliance to appliance. One of the biggest draws of a DIY system is the opportunity to add in third-party equipment (like Philips Hue lights or a Nest Thermostat) at any point. A Z-Wave compatible system can connect 1,700 home security and automation products from more than 450 companies. Plus, you have flexibility in where you place various devices because Z-Wave can communicate farther distances than competitor networks.
Don’t expect to get a firm cost for service and equipment from a web chat. Without seeing your property, a sales agent can only estimate. Your home will specifically need to be evaluated by an ADT installer—which is free. Some may view it as an upselling scheme to get you to buy more stuff you don’t need, but we’re actually grateful that they provide someone who can point out weak spots in our home we might not have thought of. Plus, you can always say no to additional sensors you don’t want then.
The ADT video plan incorporates video surveillance with the all the features included in the other ADT alarm packages. The plan comes with free equipment installation and a Nest Learning Thermostat which is just one of the perks of paying $49.99 per month for this plan. Not only that, but this plan includes home automation features that let you control door locks, lighting, your thermostat, and your garage, remotely from the ADT Pulse interactive mobile app.
Hey Jean., We suggest always testing them after getting them setup. Playback previous days data and make sure you can pinpoint certain times. Not sure this was so much the ADT Camera's fault as it was not ensuring everything was hooked up and recording from the git go. You should do this with any security camera / home security system you get. There is also a testing phase you can request where for 3 days they won't call the police if the alarm is set so you can go through and test all of the aspects (motion, window sensors and more).

Even if we didn't get a military discount (I'm in services) I still would have gone for ADT. Almost all of my fellow comrades are using ADT in their houses and they don't have any complaints yet. Though obviously military discount is always sweet. It goes on to show how caring and patriotic a company is towards their nation. No home security company I know of does that I think.
We’ve had the ADT system for over 3 months now.  No problems at all.  Last week my “big alarm” went off.  I didn’t shut my door leading to the garage tight enough (a problem I have with that door if I don’t deadbolt it) and after I left the house, the “big alarm,” as I call it, went off.  ADT called my house. I was not home.  Then they called my cell phone and told me my alarm was going off.  I had just left my house 4 minutes before they called my cell phone, so I was able to let them know they did not need to call the police (they asked if they should send the police). ADT told me which door was open and I knew it was my fault.  I didn’t shut it properly.

False alarms are more than a nuisance to you and your neighbors, they’re a major resources drain on local protection agencies. Estimates for home security false alarm rates range from 98 percent to 99.8 percent. The most effective way to prevent false alarms is something DIY home security in its purest sense performs by definition — personally verify all home security alerts by video footage before dispatching help. This has two positive effects: You help reduce the false alarm rate and you are more likely to receive prompt help from first responders with evidence.


In my time with the system, the big winners so far are ADT's Pulse software, the IP video cameras, and some third-party add-ons, namely the Nest Thermostat and the Ring Video Doorbell. I say big winners because these are the components I use daily—the house hasn't burned, been burgled, or flooded, so I haven't much needed many of the other components, but I'm glad they're there.
They sit at the top of the table for a reason. Besides the legacy, their quality is unmatched by any competitor by far. I have tried numerous security systems in the past from rival companies but kept coming back to ADT and now have finally settled with them. The main pro of them is the nationwide reach and exceptional service at any point of time in the day or night. Big kudos!
The technician explained that ADT’s broadband systems have trouble connecting to Suddenlink routers, which our tester had, so he tried a different kind of command hub. After he left, our tester noticed he was charged $190 more than his original quote. The new equipment was significantly more expensive because it worked on cellular signals instead of Wi-Fi. We wish we had known about that extra charge upfront.
Probably my worst experience with any service provider in US. We put the system before relocating to England for a year. Three faulty alarms resulted in huge fees from police and ADT refused to fix it. Now we are moving for good abroad and they want to charge us $300 to cancel the service. My advice – never work with them. Once we are back this is the last company I will be contacting.

The Federal Trade Commission charged ADT with misrepresented paid endorsements from safety and technology experts and the company is now prohibited from misrepresenting paid endorsements as independent reviews in the future. A group of ADT customers filed a federal class action suit aimed at the company’s early termination penalties and increased monitoring fees. Another suit claims ADT knows its wireless systems are easily hacked and engages in ”deceptive and misleading marketing statements.”Additionally, some ADT dealers have sued corporate claiming breached of contracts when dealers were informed in August 2002 that ADT was limiting the number of qualified accounts it would purchase.
ADT formed in the 1800s as American District Telegraph, the world’s first telegraph-based alert system. Now America’s largest provider of hardwired and wireless home security equipment and monitoring, it’s one of the oldest security companies in the country and has an A+ rating with the Better Business Bureau. With highly customizable packages and monitoring plans, it’s easy to make upgrades or keep your system simple.
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