Hello Florin-We have identified the account with the information provided in your review. The installation was sold and performed by an independent authorized ADT dealer, Defender security. We will be reaching out them on your behalf regarding the concerns that you have had with the installation and would expect a response in 24-48 hours. Should you need to reach them in the interim, you can do so at 1-800-689-9554. Should you need to reach ADt, please email us at AlwaysThere@adt.com. Thank you for your patience. -Gabe
We originally used ADT in a former home, and eventually switched to a different provider after a false alarm occurred while we were out of the country. Upon our return, ADT technicians were never able to determine the root cause of the issue. The new provider that we used wasn’t perfect either, but I felt that their customer service and the technology were far better than our collective experience with ADT.
Nest Secure offers an innovative twist on common security sensors, packing multiple functions into its Nest Detect sticks that serve as both door and window sensors and motion detectors in one. These devices also add nifty features like Quiet Open—where you can deactivate a single door to let the dog out—and Pathlight motion sensor lights. It’s pretty pricey as far as starter kit security systems go at $499, but if you’re already heavily invested in the Nest ecosystem, this might be the perfect flexible security system.
The next plan up is called Basic Security + Wireless Connect. This plan offers everything in Basic Security plus Equipment Service Protection for a total cost of $48.99/month, or around $12/week. The main difference is that Basic Security + Wireless Connect doesn’t require a landline connection, making it an attractive option for customers without a landline installed. Security systems with wireless connectivity are also great for customers who don’t want to run the risk of burglars cutting their wires. Plus, alerts tend to reach monitoring stations faster with cell radio than with landlines.
ADT's latest rev of its software also supports its own Amazon Alexa skill. According to ADT, customers with an Alexa-enabled device, like an Amazon Echo, will be able to use it to arm and disarm their alarms and even access their smart devices using Alexa's voice recognition. However, this is not biometric voice security, meaning your individual voice pattern will not be enough to access the system; you'll still need to enter your alarm code or Pulse access pin number verbally.
While my daughter was visiting she took too long to disarm the system one early morning since she was sleeping. The alarm was in the “instant” mode so when I opened the door it went off and I attempted to silence the alarm with my FOB while my daughter put in the code. ADT took approx 10 minutes to call my house! In this time if it were a real emergency me or my daughter could have been robbed or killed if a true intruder was in the house! This is unacceptable!
The agent lied to me when I specifically asked upfront about termination policies. She said I could cancel the policy anytime and didn’t reveal termination fee. They can lie anything to rip a big chunk of money off you. Each time you call customer service or loyalty department, you get different answers and they never get back to you when you leave a message. I have had many services as I frequently move to different states, this is the worst available out there.
Just like smart plugs and keyless deadbolts may not be for everyone, neither is self-monitoring. If you opt to DIY your system’s monitoring, it’s up to you to take action on reported activity. If you can handle fielding alerts (for both false alarms and real break-ins), just be sure that you keep your phone’s volume on and the battery charged. But if you suspect you may want the undivided attention of professional monitoring in the future, go with a company whose professional monitoring practices and prices align with your needs.
We had our home broken into some years ago, but today, I once again feel robbed, preyed upon and vulnerable.. This time, it is the service we choose for peace of mind that have taken from us: ADT.Don’t sign with ADT!!You will read similar warnings on blogs, comments, feeds and other online reviews – if you haven’t already signed a contract – then you’re luckier than most, keep your money and find another way of keeping you and your possessions safe!It’s no surprise they score 1.9/10 on ‘Best Home Security Companies’ by 648 reviewers..Here is why:No Free Installation With Traditional Plan36-Month Contract Required Outrageous cancellation termsExcessively long call times Pushy sales tactics Regularly increases monthly fee for no reasonRequires written, signed-for letters to acknowledge any customer requests/complaints Many Negative User ReviewsPlethora of BBB ComplaintsIf you read this and ADT manage to convince you, when you do eventually become disaffected, write your own post and share with others.It is only by sharing the information and by buying services that are ethical, fair and transparent that we can shape the industry for the better and rid the market of companies like ADT.We deserve better.
Licenses: AZ ROC-260776(dba:ADS Security); CA ACO6051; GA LVA004409; TX B-16117; CA Home Security Alarm Company operators are licensed and regulated by the Bureau of Security & Investigative Services Dept of Consumer Affairs. Certain content is the property of ADT and used under license. The ADT and ADT Authorized Dealer logos are registered trademarks of ADT LLC. and are used under license.
Do you have an ADT Coupon or ADT Special? How much is ADT anyhow? Are these the questions that are rolling around in your head? Here at California Security Pro, we answer these questions and more every day. This blog post will provide you with answers to our most common questions about ADT pricing, including what kind of special offers we've got ready for you.
You're bang on there, Ann. In times when the economy is not in the pink of its health, the incidents of burglaries and thefts have shoot up considerably in the country. I think people should start taking home security seriously and stop thinking that the chances of thieves breaking into their homes is negligible and as early as possible, should go with a good security company like ADT or Protect America, and secure their homes and future.
ADT Authorized Premier Provider – Protect Your Home meets diverse customers’ security needs. The company can install hardwired and wireless security equipment that ADT can monitor. Highlights of the premium Protect Your Home security package are video surveillance, fire & flood monitoring, and home automation. We recommend reading local Protect Your Home reviews before signing an agreement, as customer service varies from dealer to dealer.
Over ten years service and I upgraded to their new Pulse system. Because I've been a customer for so long they didn't put up a fight when I wanted a whole new wireless system. I was able to get it and have a few camera's, key remotes and things we have been missing out on for the past few years. ADT is the clear winner in my books, I hear horror stories of other companies jumping up the rate, going out of service or having 5 year agreements. You don't have to worry about any of this with the ol' White and Blue.
“They are always there when you need them which is what I like the most. Highly recommend ADT to all my family and friends. Even when you call with stupid questions they are there for you. The system is that sensitive that it realized something was wrong regarding the heating and a/c and sensed the burnt out panel long before we would have. Thanks.” – David, October 6, 2017, Consumer Affairs
The installation process was also shady. That being said after he scared us about break ins in the area we still wanted protection. Once service began it was great until we had to move and eventually sell our home. It was at this point when I discovered he had committed us to a 3 year contract and signed a document for it–FORGERY! And because he most likely had my wife click a link without being able to read the contract because of the “necessary edits he had to make” we were going to be held to fire for this contract. I told a representative we no longer were going to own the property and to cancel service and to send me a copy of the contract. This is where I saw he signed the contract not me!
Because ADT has over six million customers and counting, it's easy to find lots of reliable ADT monitoring security reviews, so you can get opinions from real customers. We have the latest ADT monitoring reviews from customers across the nation. As you can see, these ADT reviews have a few patterns. Customers consistently mention stand-out service, reliable monitoring, and professional Protect Your Home technicians. With these ADT monitoring security reviews, you can see why ADT is America's #1 security provider.
Backup System: If your power goes down or your phone line is cut, this backup system will kick in. Alarm systems also come with a backup system, which can keep your alarm going for up to 72 hours by using battery power. If your home uses Voice over Internet Protocol (VoIP) phone system, backup systems are crucial because a lot of alarm systems aren’t compatible with this. Alternatively, if you provide cell phone backup, this will allow the monitoring company to get in touch with you via this.
The signal range depends on a few factors, including your home’s building materials, other wireless devices in the area, and any walls or objects through which the signal has to pass. Standard drywall and glass windows may not impact the strength of the camera’s wireless signal, but brick and concrete will. If there are brick walls, concrete floors, and large trees in between the camera and receiver, your signal strength will likely weaken.
There were some break-ins in my area so I got the alarm system from ADT. The rep (who installed the system) disucced my concerns with me and (in addition to their system), he suggested I get a dog.I got a very large and vicious looking german sheppard (who is actually a sweetheart…) and the combination of both the alarm and wolf have given me a sense of safety. It works!
Frontpoint offers three monitoring plans: Protection, Interactive, and Ultimate. Our tester opted for the Interactive plan but ended up dissatisfied with its lack of live video surveillance. When she received an alarm notification while on vacation, she had no way of gauging whether her home had been broken into or if her cat had managed to trip the sensor. It turned out to be a false alarm — one she paid the local authorities $150 for.
We’ve been extremely pleased since our switch to ADT. Our business is attached to our residence, and our alarm system covers both office and living spaces. With two keypads and several trigger spots (doors, windows and a motion detector), we are fully protected at all hours of the day or night. We’ve had a few technical glitches, but our local response service has been very efficient in fixing the problems. And always so friendly!
Our experience with professional installation was mixed. Our tester said the technician provided solid customer service: “He dropped a few unnecessary window sensors from my bill after deciding that the motion detector was sufficient for the entire front half of my home.” However, there were some issues with connecting the command hub to our tester’s network.
Some of the more expensive cameras are equipped with humidity and temperature sensors and will interact with other connected home devices such as thermostats and smart lighting systems. If you want to save some money, look for a camera with an SD card slot that allows you to record video when motion or sound is detected, but remember to save your recordings every so often before they are overwritten. Alternately, look for a camera that offers a cloud storage plan.
My home was broken into and burglarized some years ago . I decided that I had enough and got a security system from ADT. It was the best decision I’ve ever made . I got great service for a good price . I finally could leave my house knowing it would be okay . I rent now out in the country and have no problems .I plan to buy a home soon and I will definitely use ADT again! Home security is all about having peace of mind . In this day and age it’s a must !
Ross, a big welcome!! We could not be happier to hear how safe ADT makes you and your family feel. Your safety and peace of mind means the absolute world to us. Thank you so much for allowing ADT to monitor your home for the past two years. We are looking forward to monitor you daughter's and son-in-law's home in the near future! Have a great day, Ross! -Katie
We recently had an ADT security system installed in our home and I have had few problems with this company and their rates are great!! My daughter has Vivint at her house and she pays around $30 more a month. I like that Vivint has security cameras and that you can look in your house and adjust temps in your house right on your phone, but I still love my system. What I do not like however is the practices used in my town to get customers to switch from ADT to Vivint.
If This Then That or IFTTT for short, is a service that allows you to connect other services and applications together (using what IFTTT calls “applets”), letting you accomplish almost any task imaginable. For instance, you can use IFTTT to automatically cut off your phone’s WiFi when you leave home to save power. Just remember that if you use IFTTT to automatically disarm your system when you enter your home, your phone’s location service must be powered on. Otherwise you’ll get a loud surprise.
At the end of the day, I believe that ADT wants to provide a good product and customer service, however, communication system is disjointed, broken and ineffective. The most disappointing thing is the fact that three different parties in different parts of their organization have gone completely cold in response to my attempts to determine how to fix my problem. I can only assume that they are completely incapable of addressing situations that are outside of the norm, especially when the issue is something that they should have informed me about before the equipment was installed. This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service.
That said, my installation price is considerably higher than what most people will see, since ADT installed several components simply so I could make them part of my test. ADT claims typical installations in homes similar to mine would be around $1,100. A spokesperson broke down those averages across its core tiers with Tier 1 (Traditional) averaging between $49 and $500 for installation, then $28.99 per month, and Tier 2 (Remote) averaging $500 to $1,000 for installation, then $47.99 per month. Tier 3 (Control) and Tier 4 (Video, which was my tier) generally run $1,000 to $1,500 and above for installation, and then $49.99 per month for Control and $59.99 per month for Video.
We appreciate SimpliSafe’s confidence in its own equipment and service. The company offers a 60-day money-back guarantee and a three-year warranty on equipment. To prevent triggering a false alarm, SimpliSafe Home Security provides additional sensor settings: High, Medium, and Low. This allows you to adjust your sensor settings to keep you from accidentally triggering a motion sensor.
I’ve called ADT for service or explaination of certain items, can say that I was pleased with the rep or the reasoning for why the issue is what it is but I have to be opened minded to quidelines and policies of a structured company. We give the rep a hard time because we want stella service be “customer is always right” but we can be horrible consumers then the rep rebuttal is on the deffensive so we will not meet that common ground.
I ended up purchasing the new equipment and service because I was told that I would be charged an early termination fee of $971.69. Well, 3 weeks later I got a charge on my credit card for this early termination fee AND a charge for the new equipment and 3 year contract service. This is the most scandalous security company I’ve ever come across. It is very concerning since they are suppose to monitor security of your home and your personal possessions.
Install was performed by subcontractor and done wrong. ADT charged me again to have someone else do it right, still isn’t correct. Cars were broken into which had two cameras on them and didn’t record any of it. The cameras only record 30 second increments with 2 minutes in between, I’m guessing criminals also know this. Contract end date keeps changing, further and further out. Avoid ADT at all cost. There’s much cheaper services out there that actually work.
The Fortress S1 WiFi system combines the persistence of your home WiFi network as well as the versatility of a GSM cellular connection to protect you home, office, RV, storage unit, and more. In the event of an alarm, the S1 is able to send a push notifications directly to your smartphone via the MyFortress app while also being able to call or text up to 6 phone numbers using the GSM SIM card. The S1 can send email notifications to you as well as communicate with your Amazon Alexa compatible device.
With a professionally monitored system, when a smoke or intrusion alarm is triggered, an agent will first try to reach you via the two-way control panel before calling your listed phone number. If you fail to respond, the agent will call 911 to dispatch an emergency responder to your home. The nice thing about professionally installed systems is you don't have to lift a finger; after you've placed your order a technician will come to your home, set everything up for you, and show you how the system works. It's important to note that in some areas you may have to file for a permit to have a security system installed in your home.
Ranging from $9/week* to $14/week*, find an ADT alarm monitoring solution that fits your lifestyle and security needs. Call to speak to a monitoring professional who will help you find exactly what you’re looking for, whether you prefer easy-to-use equipment or advanced remote monitoring. And if you order today, you’ll get a $100 Visa® Reward Card. **