I’ve had ADT in five of my homes in three different states, since 1997 and now in my current home. I’ve never had one issue with the service, and the two occasions I needed help, it was due to a bad battery that I was able to replace myself. The system works perfectly, and I am very happy with my new Pulse System. Especially the Pulse interior cameras. It’s not the cheapest system but when it comes to my home and family I don’t want the cheapest, I want the best!
From what customers are saying, once you actually get the ADT system in your home, everything will be fine. It’s ordering and installing that usually give people a bit of a headache. Our advice is to keep an open mind about what equipment you may need, keep track of your budget, and schedule a work-from-home day or day off (if possible) when installation day comes. That way, you stay feeling in control and a part of the process.
When we moved to this non-urban area eleven years ago, we felt we needed a security system which we hadn’t felt we needed before as our previous city home was a large, fortress-like house with iron gates. We didn’t even shop for a security provider as ADT has such a wonderful reputation. We have always felt secure with our alarm system and appreciate the ease of being a customer of ADT. Great service with no hassles.
This is what I was wondering myself Andy. Thanks for sharing. I run a small apartment complex and wanted to get a reliable protection service and it looks like ADT is the only one that offers the ability to allow me to make separate logins and new pass codes. The apartments I run are 3 month leases so they are for people in between housing or moving, ect.
A word about wireless protocols: In a perfect world, all home security components would use the same wireless standard to communicate with the main hub, but factors such as power requirements, signal range, price, and size make it virtually impossible to settle on just one. For example, smaller components such as door/window sensors typically use Z-Wave or Zigbee technology because they don't require a lot of power and can be powered by smaller batteries. They also operate in a mesh topology and can help extend the range of networked devices. However, neither protocol provides the bandwidth that you get with Wi-Fi, which is why it is usually used in security cameras to provide smooth video streaming, and in other devices that require a fat pipe. Moreover, Z-Wave and Zigbee devices are connected and controlled using a hub, while Wi-Fi devices can be connected directly to your home network and controlled with an app. Finally, Z-Wave and Zigbee devices use AES 128 encryption, and since they operate in a closed system with a dedicated hub, they offer more security than Wi-Fi devices.
I mean what do you want from them? Ask yourselfs what do you do for a living? Ill give you a little food for thought( your a bartender/ owner you are running a special for miller light draft at 1 dollar a glass. I come in and say I want jack and coke. You charge me 5 dollars and I complain, scream whatever that it say’s 1 dollar.) Are you F*ing kidding me? READ the advertisment!
I am extremely disappointed with my most recent encounter with an ADT technician by the name of John C. for starters I greeted him kindly and he completely ignored me as if I was speaking to someone else in the room . Upon him asking me what issues I was having with my system, he kept cutting me off stating we were using the system incorrectly, and raising his voice at me to the point he was practically yelling at me answering me in a scornful manner. For someone whose job consists of interacting with other people and in this case required going into people’s homes where they are supposed to be helping a person, his behavior was very rude and unacceptable. The equipment, security system and ADT Pulse has been great. Just had a rough start with the tech but I suppose not all of them are going to be like that, he could've been having a bad day.
Bernadette, wow! We are so relieved to hear no was hurt, and on Christmas morning! That is exactly what ADT is here for. Our first priority will always be your safety. We could not be happier to hear this amazing story from you, Bernadette. You are very welcome. Our team of highly trained representatives will always be a speedy phone call away 24/7 if any disturbances takes place in your home. Thank you so much for sharing this story with us. Take care, Bernadette! Have a safe and great day! -Katie

It’s important to do thorough research to find the best home security unit for your needs. Of course, the great news is, you’re not alone. You can learn a lot about home security systems based on other buyer’s experiences with several leading brand names. What’s right for some buyers may not be the best fit for others whose homes and businesses pose unique challenges and possibilities. Therefore, it’s important to pay close attention to the pros and cons which most closely affect your lifestyle, financial situation, time limits, etc.


At the end of the day, I believe that ADT wants to provide a good product and customer service, however, communication system is disjointed, broken and ineffective. The most disappointing thing is the fact that three different parties in different parts of their organization have gone completely cold in response to my attempts to determine how to fix my problem. I can only assume that they are completely incapable of addressing situations that are outside of the norm, especially when the issue is something that they should have informed me about before the equipment was installed. This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service.
** Information used for home security alarm system comparisons was obtained November 2016 through telephone and online research. ADT prices: based on total out-of-pocket expense to obtain services; installation based on fees for similar home security equipment packages; "Monitoring" price listed includes the additional "warranty" or "extended service plan".
With a founding date of 1874, ADT is probably the most mature player in the smart home security market. While it's still building the home automation portion of its services portfolio, its Pulse system is both secure and sophisticated. But while the company does a great job treating its customers well on a service front, it's important to note that the Pulse system is neither DIY or cheap.
ADT’s Essentials and Essentials Plus security packages require a landline to hardwire into your home. According to NPR, more than half of all households are cellphone-only homes and don’t have landlines. If you don’t want to pay for home phone service just to get a security system, you can upgrade to a more expensive package that connects to the ADT monitoring network via a cellular system.
A word about wireless protocols: In a perfect world, all home security components would use the same wireless standard to communicate with the main hub, but factors such as power requirements, signal range, price, and size make it virtually impossible to settle on just one. For example, smaller components such as door/window sensors typically use Z-Wave or Zigbee technology because they don't require a lot of power and can be powered by smaller batteries. They also operate in a mesh topology and can help extend the range of networked devices. However, neither protocol provides the bandwidth that you get with Wi-Fi, which is why it is usually used in security cameras to provide smooth video streaming, and in other devices that require a fat pipe. Moreover, Z-Wave and Zigbee devices are connected and controlled using a hub, while Wi-Fi devices can be connected directly to your home network and controlled with an app. Finally, Z-Wave and Zigbee devices use AES 128 encryption, and since they operate in a closed system with a dedicated hub, they offer more security than Wi-Fi devices.
Many ADT home security systems are actually sold, installed and serviced by a nationwide network of authorized dealers, which may not maintain the same professional standards or offer the same equipment and deals as ADT corporate. It’s sometimes hard to tell if you’re buying a system from corporate or a dealer. ADT corporate websites include the logo, “ADT Always There,” whereas authorized dealers, like security giant Defender, ADT’s largest dealer markets ADT under the brand “Protect Your Home”. Dealers such as Defender, Security Choice and ADS Security Inc. will display an “ADT Authorized Dealer” logo on their web site, but some consumers may not notice the difference from ADT’s corporate logo.
Link Interactive offers 12-, 24-, and 36-month contract options, which makes it great for renters and anyone who isn’t ready for a long-term commitment. Alarm monitoring prices start at $31 and go up to $41 per month, making it more affordable than Frontpoint or Vivint and one of the more competitively priced professionally monitoring services on our list.
I have had ADT since 2002 and as of today I'm canceling the service! After a recent move, they tried charging me more money for less equipment, sent me a bill for over $400 because of "early cancellation" although I had an appointment scheduled for a new installation, and removed a payment from my bank account after the service had been discontinued. They gave us a huge hassle for stopping service at a house we no longer lived in! Anything (equipment changes, moves, etc.) starts a new three year contract. In the amount of time I have had ADT services, I could have bought and paid for multiple, more cost effective services, not to mention the level of customer service. I am done!
If we are counting rankings then my vote is 4/5. I just got them cause I felt I knew them best. My family had ADT growing up and so I followed suite. I didn't really compare it to other companies so can't say I know ADT is #1 or anything but the tech that installed our system did it quick and they showed us how to work it. Their pulse app took some getting used to as I don't really care for a "smart" home and I usually end up using the key remote they got me instead of my phone.

YES! There is always an ADT special. Not only ours, but our price match policy assures that if you do see a better ADT discount out there, be it an on-line offer or in writing, when you bring it to us, we'll match it. So whether your question is: Is there an ADT special offer? or just how much is ADT? The answer is we've got a great value for you. Check these ADT special offers out:
After doing quite a bit of research into home security systems I was referred to ADT. After speaking with a sales representative and being completely up front and honest on my end, the sales person completely lied about the equipment that would be provided, the cost of the monitoring service, AND even the offer of the referral and gifts cards with their deal.
I have been a loyal ADT customer for thirty years. I had decided to upgrade my security in November of 2017 by adding security cameras. I had it in my mind to buy the DVR system before my security sales associate came out to my home to evaluate my very specific needs. She came and I showed her my Verizon flaw that put us at risk with our system. Explained to her that the hard wire for the telephone could easily be cut and our old system would not be able to communicate with adt monitoring. We agreed to upgrade to a wireless system equipment to solve this problem. I paid for this to be done.I also told her we wanted to purchase a camera system and relayed all the reasons why and what specifically we needed. She made the recomendation to purchase from ADT the pulse camera system. We were told about the thirty second clips with two details left out. The detail about the camera going offline after EVERY thirty second clip for FOUR MINUTES, that at times is actually NINE MINUTES of no recording. The camera is asleep missing anything that happens. Any person on earth can google ADT REVIEWS and learn of this FLAW. YES that includes the burglars, murderers and rapists. It is not a secret. I did not look at the reviews until I noticed this flaw until I actually was missing an event. I trusted ADT. My sales associate told me that the camera would record each event as long as there was motion. She did not tell me about the sleepy time camera ever. So I’ll back up to the actual install day. So install day comes and the guy puts up the first camera and I notice that the housing of the base of the camera does not cover up the wire. It is completely exposed and can be cut by anyone. I told him this was unacceptable and he called the office and informed me that I needed the dome cameras instead. Now I have to say that I don’t understand why this sales person sold me these cameras in the first place. I took her outside and showed her the exposed verzion wire and told her how upset I was that anyone could cut this and my system would no longer communicate with adt monitoring. At this point, the tech made a new appointment for a tech to come out and switch out, to the dome cameras where the wire is protected under a housing and can not be easily cut if installed in the eve of a one story house. He finished up the install wiring and the install of my ring front door camera. He closed up the closet where he had been working and said goodbye and left. Next day we go out and set our alarm. We come back and our alarm code no longer was accepted. Alarm goes off. We could not get it to respond. When I opened up the closet to look at my alarm panel the door was unlocked and open with wires hanging loose all over the place. A computer device was attached to these wires and for the life of me I thought we had been robbed by the mission impossible crew. We called ADT and a lady had to walk me thru removing the battery from the alarm system to get it to stop the alarm. I’ll also mention that they did not receive a signal at all for this alarm event. So service day comes and the technician arrives and opens up the door to the system and could not believe what he was seeing. He asked why the previous tecnitiins test equipment was there still. He said he had changed our alarm code and had left our system in test mode. Great........ I fall safe already.... not! After he corrected all that mess and the replacement dome cameras were installed, One of the dome cameras was malfunctioning the very next day and we had to make another appointment to have that one replaced. Now they are working. The visibility is great. The night vision is great. BUT the thirty second clip is for the birds. That thirty second clip turns into a twenty five second clip when you notice that the camera actually backs up each clip a few seconds and shows you at first nothing and then includes the nothing in the thirty second clock. So basically if you have a slow murderer or robber you will only get a clip of them for twenty five seconds and then the recording will stop and you will actually get nothing of the crime. It’s POiNTLESS with a THREE YEAR CONTRACT and if you don’t figure it out before three days that you’ve been sold a piontless camera system that was intentionally designed and manufactured this way, you are up the creek without a paddle or in this case no video footage of the actual crime. Needless to say I’m very dissatisfied with my security sales consultant recommended system purchase. Based on the fact that she knew ahead of time what events were happening around my property and why I needed a camera system in the first place. This Pulse system has alot of bells and whistles but I did not opt for those for automating my house. I only wanted the cameras to capture crime events. Not partially and not on a time clock. I would also like to add that she also sold me a ring front door bell system. This system opened my eyes to the fact that technology exists that does not hobble you into a pointless purchase of a disfunctional system Ring captures every motion activated event without delay with clips. It stores them in the cloud for only thirty dollars a year. WITH SOUND It also has a free app for your phone, your computer, your iPad, your husbands phone. It notifies you every time someone rings your doorbell or moves I front of it with controllable zones. Way to go RING! You can answer that call on your device of choice and talk to that person while recording the video and conversation before and after you answer the ring. So I have to say, what’s the point in buying ADT’s cameras at all. Just install RING flood motion lights with cameras built in and doorbells front and back and be done with it. No contract. No SLeepy TIME missing events No lies by omission, or missing facts. No lack of customer satisfaction or attempts to make it right. Loyal customer no longer loyal!
In my initial consultation, the representative recommended only alarm hardware, but that was because I was still stunned by what I'd paid for the house, so I was trying to save money by avoiding home automation equipment. My second consultation was to review the Pulse system, which meant home automation was part of the assignment. Frankly, knowing what I know now, I would have opted for the home automation equipment even if I was just a regular customer. Yes, there's a price difference as you'll see in the next section, but for my money it's worth it.
First, you can choose a dual-element sensor that can tell the difference between a pet (weighing up to 100 pounds) and a human. This requires two beams to be triggered at the same time in order to sound the alarm, which is difficult for your pet to do unless you have more than one and they’re prone to fighting or playing. Alternatively, you could choose to place beams high enough above the floor so as to avoid detecting your pets – creating “pet alleys.”
ADT’s main downfalls are high monthly costs and strict contract requirements. You can pay anywhere from around per month to nearly , depending on the level of monitoring you choose and the equipment and feature add-ons you select. The company also requires a three-year contract—and if you want to opt out early you’ll have to pay 75% of your remaining contract.
ADT Security Services is a well-respected name in the home security market throughout the US and Canada. It’s also the largest provider in these areas. Each ADT security system is professionally installed for free and carries a 6-month money-back guarantee. Customers can bring their own equipment or lease equipment from ADT for home security as well as medical response, disaster protection and home automation.
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