I installed all of the included hardware and monitoring devices, which includes two window or door detectors and a motion detector. After a week of receiving motion alerts in my home, I disabled and removed motion detector from my account. I have a couple of security cameras in my house, both of which also alert me on my phone to any motion, so I wasn't afraid of missing anything related to movement.

ADT offers pretty much everything in the realm of home security, so just about anybody could find want they want from the company. If you need a simple setup, we suggest getting your doors and windows alarmed with Basic Wireless. If you want something to make your life a little easier (and cooler), we recommend the ADT Pulse setup so you can control just about everything in your house. If you want to be absolutely secure, it’s worth investing in ADT security cameras and video surveillance on top of the basic package.
Overall, I'm very happy with the ADT Pulse system. I definitely experienced some sticker shock at the initial setup cost, but considering the level of service and all the equipment installed, the price is justified, and on a monthly basis, not that much higher than most of the competition. The three-year service contract definitely lags behind our other Editors' Choice winner, Vivint, but it's not a big heartache if you know you're not going to leave your current residence and completely opt out of the ADT service inside of three years.
Obviously I am not alone with my red flag warning yelp review. ADT is the most known, that is why I was hellbent in getting them, but I wish I read all the reviews before. I accidentally tried to sign up with a 3rd party  Protecters or Defenders, the "authorized ADT salespeople", are the sleaziest, pushy salespeople that took me hostage, almost threatening me that if I didn't sign up immediately, I couldn't ever go back to ADT. But because I did sign up with them, I could not sign up with a REAL ADT salesperson, that completely contradicted everything the ADT authorized salesperson said. An ADT salesperson said they always get complaints on the 3rd parties, because of the bait and switch, and yet you can NEVER get a REAL ADT person to quote you without taking your blood type and personal information and credit card. So I called their competitors and ALL of them were a better experience, you feel you can trust them and they want to do a good job, not just get your credit card and sign you up for a hostage contract. Although I canceled with the 3rd party, I still couldn't go with ADT, which was a blessing because I found ACS security which is far far far better, not pushy, quoted me everything, and they work directly with ASC. Don't ever go with ADT, read all the reviews. Maybe ADT will improve if they read their reviews on them. Shame on them.

In addition, keep an eye on your camera logs to see when they have been accessed. If you notice camera activity at odd hours or at times when you know that nobody is at home, it may be an indication that your system has been compromised. Finally, make sure your system software and all of your connected devices are up to date. Firmware updates often address security issues and can help protect your system from infiltration.
Initial quote and installation was misleading. We were quoted $39.99, plus a gift card and additional “credit” towards equipment. We were told if we didn't agree with the package we could decide not to install. Turns out the package I discussed with the original sales agent was $52.00 a month plus 4 payments of $400 for equipment. The technician was persistent and after stating several times we would like to crunch numbers before deciding due to the new quote, did not listen and kept installing. Did not give us the products we asked. I was charged twice for installation, once after my initial phone call and the second time after the installation.
When looking at a smart home security system you’ll want to consider the included cameras, sensors, and alarms. Such considerations will depend on the size of your home and how much coverage you desire. There are window sensors, water leak sensors, those that detect smoke and carbon monoxide, and many more. Many systems will even include an audible alarm to deter intruders and alert anyone in the area to a break-in.
1 week ago I agreed on the price I would pay monthly for the alarm service with ADT. The installer came today and the prices of what we had talked on the phone were very, very different, but the surprise was that when the installer came to my house she began to uninstall the existing alarm system and after all that she tells me that the price was different from the one I had agreed on by phone so therefore I canceled the service and had the old alarm system reconnected

I have been an ADT client for a long time. At the point when my mom turned out to be sick and expected to remain home more often, I began to look into upgrading my system for one with video and ability for her to see who was at our door. After many research I found that plan require me to either include their TV products or services. Change I was not interested in making. So I upgrade with ADT, and our needs were met. My mother can choose whether or not she needs to her energy to answer the door.
ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Its home security systems can be monitored via the app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.

So since the guy was already there i was friendly and greeted him but explained i had canceled and was no longer looking for security at the moment due to some issues. He stated he couldn't leave until his boss gave him permission. His boss(ADAM)  was very rude and told him to just leave the security system on my counter and to leave and that i wasn't receiving a refund  (YET I DIDN'T EVEN RECEIVE INSTALLATION NOR DID HE EVEN TAKE OUT THE SYSTEM OUT OF HIS CAR)  When i told him(Adam) My husband was on deployment and wasn't moving in until January ADAM kept pushing it on me after telling him NO several times. He states he already had a cancellation and couldn't receive another cancellation for the day. THAT IS NOT MY PROBLEM. They instillation person was very nice but stayed at my house (inside) for 2 hours. I Had to speak to 4 different people just to cancel and have the tech person to leave.  It was the worst experience of customer service i have EVER experienced. ADT does not care about you only their money. WILL NEVER RECOMMEND TO ANYONE!!!! SCAM


Accounts are not clear. Raising Payments every month. Constant harassing calls all times of the day. I really don't know what my true monthly payments are. Customer service right hand does not know what the left hand is doing. Terrible customer relation. ADT is a nightmare. I am determine to get someone look into my account. Deceiving contracts. FRUSTRATING!!
Link Interactive leads with the slogan, “Protect What Matters Most”. And in an effort to do so, Link Interactive boasts cost-efficient, user-friendly security that the whole family will appreciate. According to its DIY policy, customers are able to build a specialized home security systems package that best suits their individual needs. In addition, Link Interactive offers up notifications in the case of power outages, a central monitoring station, and a reliable cellular system.
My upfront costs were high compared with the competition, and even if they'd come in at ADT's more average price of $1,100 to $1,500, I still would have choked a bit. But as you'll see below, mine is a fairly decked out example of an ADT installation. While I wasn't thrilled about the very expensive startup charge, the monthly dues seem reasonable considering what was installed. And while my addition of the Quality Service Plan cost me another $11 per month, I felt that was worth it since it covers parts and labor on any devices that need fixing; and besides, I received a $7 and change monthly discount because I'm a State Farm customer, a discount that'll apply to you, too, if you use not just State Farm, but also USAA, MetLife, Chubb, and several other insurance providers. That brought me down to just under $64 per month, which I feel is worth it.
I have been an ADT customer for 15 years and 2 weeks ago I found out my alarm was not communicating with them so I called for repair. They told me nothing was available for 2 weeks so I set a date and was told someone had to be home from noon until 5PM. Appointment day at 4:14PM I call them and ask where the tech is. They have no clue and tell me they will reschedule for another 2 weeks out. I tell them to cancel my service and then they tell me I WILL OWE THEM FOR 30 MORE DAYS OF MONITORING after shut off. It doesn’t work – they fail to honor the appointment they set up and they want me to pay for 30 more days? Of course there is no supervisor available to talk to me but they could have one call me back in 24 to 48 hours. What an unethical unresponsive company. Never do business with them.
Most SimpliSafe customers report high levels of satisfaction, though SimpliSafe’s customer service is pretty unremarkable. There’s not a lot that stands out, but there’s nothing really wrong with it either. It’s just kind of there. SimpliSafe does do a great job, however, in presenting customers with a product that is so easy to use that there’s rarely a need to contact customer service in the first place. This creates a positive experience by itself, especially for a DIY system.

Link Interactive has an à la carte equipment selection model, so you can pick the equipment that’s important to you without paying for a preselected package. Link offers a variety of monitored sensors and detectors, home automation control, and video surveillance that are all designed for easy DIY installation. Link Interactive also has a 30-day risk-free trial.
Netgear Arlo Q: The video resolution and frame goes for 1080p/30 fps. Field of views goes up to 130 degrees. Night vision covers up to twenty-five feet. Connectivity measures at 802.11 b/g/n. The Netgear Alro Q comes with a built-in microphone & speaker. Cloud storage holds up to seven days of footage for free. Further storage starts at $10/month. The pros are simple, trouble-free setup, intuitive, flexible scheduling, unusual level of control over motion detection, scheduling, excellent video quality, generous free cloud plan, and easy social sharing of videos. The cons are single-user mobile app, difficult Custom Mode setup, activity Zones not part of motion-detection controls, and timeline requires expensive subscription.
ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Its home security systems can be monitored via the app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.
Rather than restrict control to a physical hub hung on your wall, Abode puts control where you actually need it: in the palm of your hand. Abode’s security dashboard is accessible by any internet-connected device and gives you enough information to take action from wherever you are. When Abode’s motion sensors are triggered, it snaps a photo to show you what triggered it. The smart key fob and its three buttons — away, standby/disarm, and home — allow you to disarm as you walk towards the front door. We found that a lot more convenient than racing inside to beat the alarm’s 30-second window, particularly if you have an armful of groceries or a baby on your hip.
ADT home security costs can range from $9/week* to $14/week* based on your monitoring package. However, an ADT home security cost depends on which monitoring package best fits your needs. The ADT monthly fee for the standard Essentials package starts at $36.99/month*. For the most advanced ADT monitored security offer, homeowners can opt for the Premium Protection package at $52.99/month*.

While Pulse is certainly much more expensive than a DIY system, like iSmartAlarm Premium or Abode, it offers capabilities those systems simply can't, including 24/7 monitoring and customer support. It's the most complete, full-featured home security system we've tested, and doubles as an automation platform for your other smart home devices. If you can swing the price, ADT definitely lives up to its reputation, and earns our Editors' Choice.
ADT's latest rev of its software also supports its own Amazon Alexa skill. According to ADT, customers with an Alexa-enabled device, like an Amazon Echo, will be able to use it to arm and disarm their alarms and even access their smart devices using Alexa's voice recognition. However, this is not biometric voice security, meaning your individual voice pattern will not be enough to access the system; you'll still need to enter your alarm code or Pulse access pin number verbally.
ADT’s sales number routes you to a receptionist who will ask for your address before transferring you to a sales consultant. The consultant will typically look to sell you ADT’s standard security package or schedule an appointment for an in-home assessment of your security needs. During our secret shopper call, we did not provide a street address (information we didn’t have to provide other companies so immediately) and the receptionist promptly ended our call.

We have had an ADT monitored system for a few years now and I have no complaints whatsoever. We have intrusion monitoring as well as 24-hour fire monitoring. It gives us peace of mind when we are not home knowing that ADT is watching over our home. In addition, I would definitely suggest getting a second keypad for the bedroom, to prevent false alarms (think about waking and stumbling downstairs before your morning coffee).

Lorex WiFi security cameras connect to your home wireless network in minutes. The WPS (WiFi Protected Setup) function eliminates the need for a hardwired connection to your router or any complicated computer setup. The simple 3-step installation process enables your WiFi security camera to detect and connect to your WiFi network, letting you view the streamed video right away. Ideal for home or business owners who want to stay aware of their property 24/7. Freely move these cameras around your house or easily install them to a ceiling or wall to constantly monitor an entranceway or high traffic areas. WiFi cameras from Lorex feature low-light night vision, two-way talk, and motion activated recording to provide you with the peace of mind you need. Some camera models even include sound detection abilities for further protection. Email alerts with snap shot attachments (or push notifications) keep you connected even if you're away. Browse our wide variety of different WiFi camera models to find the right fit for you.
ADT Authorized Premier Provider – Protect Your Home meets diverse customers’ security needs. The company can install hardwired and wireless security equipment that ADT can monitor. Highlights of the premium Protect Your Home security package are video surveillance, fire & flood monitoring, and home automation. We recommend reading local Protect Your Home reviews before signing an agreement, as customer service varies from dealer to dealer.
All in all, it's hard to go wrong with the trusted blue and white. Competitors still lack the brand name and good reputation that ADT has built over the past century. Being able to move anywhere in the USA and not pay a cancellation fee is a big plus. Great equipment, and a company that still installs the security system, they are our top recommendation for the average of a homeowner.
Are the burglers smart enough to cut the TV cable? I use VOIP, which ADT can connect to, because I had them do that at a home I had in California. Having them use the cell chip is the smarter way. I thought because I had bad cell phone service my burglar alarm system would too but the technician taught me that they use a variety of cell tower signal strength (compared to just 1 that my phone uses) and there is never any outage. Cell monitoring is the way to go and most companies don't even offer land line service although ADT still will if you ask them too.
All ADT plans feature 24/7 security monitoring from multiple redundant call centers nationwide (which is key for that homeowners insurance discount), on-site consultation, installation by professional technicians, and 24/7 customer service. ADT makes a big deal out of that last one, considering it a competitive differentiator. Smaller monitored security vendors, like Frontpoint, may offer 24/7 monitoring, but its customer service is unavailable after a certain point in the evening. For issues like broken monitoring equipment, faulty alarms, and similar problems, having a human available around the clock can be a very good thing.
The Pulse app also lets you access ADT's Home View, though you'll need to initially configure that using the web portal. Home View lets you create a visual blueprint of your house room by room and map where all your smart devices and security nodes are located. Once configured, Home View color-codes these device icons to show their status and summary activity screens, and if one of them is a camera, you can simply click on it to get a live view of what the cam is seeing.
Monitoring doesn’t cost much with Scout, but whether you choose to do it yourself or have professionals do it for you, you’ll still be charged. This actually isn’t exceptional when it comes to DIY home security, however. For instance, while SimpliSafe boasts a free self-monitoring option, it won’t send you any notifications without a paid professional plan.
GetSafe offers excellent customer support both during and after the purchasing process. Customer reviews note that customer service reps are helpful when explaining products and packages, as well as quick to troubleshoot equipment issues. Along with great service, SimpliSafe also includes regular software updates and enhancements, so you can rest easy knowing your equipment is up to date.
 On average, a basic installation will cost up to $2 per square foot of your property. Monitoring charges are between $25 and $40 per month, with around $10 extra for intercom communication. For pet-friendly devices, an extra $50 to $300 may need adding on, while fire protection features tend to be $5 extra a month. For a remote control, you’ll probably have to pay a one-off fee of up to $100. Fees shouldn’t be charged to connect you with the central monitoring station – this should be included as standard.

ADT leases its equipment, but the company doesn’t require customers to return equipment at the end of a contract. The price of equipment is included in your monthly payment; however, ADT is known to offer special deals that may eliminate the equipment cost when you sign a monitoring contract. Talk to a representative to find out what deals are available when you set up your ADT security system.
ADT’s main downfalls are high monthly costs and strict contract requirements. You can pay anywhere from around per month to nearly , depending on the level of monitoring you choose and the equipment and feature add-ons you select. The company also requires a three-year contract—and if you want to opt out early you’ll have to pay 75% of your remaining contract.
From what customers are saying, once you actually get the ADT system in your home, everything will be fine. It’s ordering and installing that usually give people a bit of a headache. Our advice is to keep an open mind about what equipment you may need, keep track of your budget, and schedule a work-from-home day or day off (if possible) when installation day comes. That way, you stay feeling in control and a part of the process.
ADT’s use of local vendors creates some inconsistencies with customer experience. Not every area will have the same equipment or pricing options, and local vendors vary greatly with transparency of pricing and other information. However, even with these inconsistencies, millions of people still choose ADT to protect their homes because it has a long track record of keeping people safe.
I bought $2k+ of equipment after being told that the equipment was transferable to a new residence since I was installing it in a rental residence I did not own. It was explicitly explained that I was renting and would be moving within 3 years and was promised I could take all equipment with me to be installed in another home. When I moved I was informed that the equipment cannot be transferred but that a $500 moving credit is given, however the new home I was moving into had “a better system” and the $500 credit would cover the little bit of equipment I was missing to give me an “even better system” than I had in the previous home. New contract was signed based on this. No new equipment was installed – turns out the only existing equipment was a couple of door sensors and hard wired alarm pads, which were not used. There are no sensors on windows or 3 of the 5 doors. My last home had over ten window sensors and 5 door sensors as well as 2 alarm pads at entry doors. Now I have two doors protected and one alarm pad that can only be used in a room that is not a primary entry point and would require me to run across the house to disarm every time I enter my home. It is a 3 year contract that has to be paid in full so I am now paying for services for 3 years that cannot be used and were sold under completely false pretenses. The company refuses to deliver what was promised and continues to try to get me to buy more equipment to get what i already paid for. What’s more is that I had a 3 year contract in the previous home that they reassigned to another 3 year contract after having already fulfilled 2 years of the first contract – this is not what was explained to me, I was told the new contract was for the 1 year difference. I either have to cough up $800+ to cancel the contract or continue to pay for monitoring on equipment not installed.
ADT is not an honest company. Worse company ever. Very bad customer service , useless and they toss you around from one vendor to the other!End result nothing we can do , just pay your bill and shut the hell up.I would never recommend this company to anyone and I will make sure my comments are showing on every social media .Bottom line, they don’t tell you that you are locked in a 3 year contract ,and if you relocate , they will renew your contract for a new 3 years term!What a rip -off.
Other things to consider when building out your DIY system include placement of the hub and any security cameras. The main hub usually requires a wired connection to your router, although there are wireless systems out here. Either way, it should be in close proximity to your router for optimal connectivity. If you're installing a system with a touch-screen panel, make sure there's a power outlet nearby. Most indoor and outdoor security cameras run on AC power and will require access to a wall outlet. While this isn't much of an issue with indoor cameras, outdoor camera placement will largely depend on accessibility to a power supply. If you don't have a GFCI outlet nearby, you'll have to install one or be prepared to drill a hole in your house to snake a power cable through to an indoor outlet.
The reason I got ADT was so that in case I needed to move out of state for my work (a possibility at the moment) I wouldn't have to pay a early termination fee for moving 'out of service area' as I've seen with other companies contracts. I believe I'll have to pay a $199 or so moving fee but that's better then cancelling and signing up with a new company once moved.
Scout doesn’t have as many extra features as some other alarm systems, but if you currently have a Nest Learning Thermostat or a Nest Cam, you’ll love this new, modern take on home security. Scout offers the lowest monthly monitoring price we’ve seen for cellular monitoring at $9.99 a month, but keep in mind that it’s not connected to a professional monitoring center unless you upgrade to $19.99.

Hello Nessa Ann. Defender Security is an independent authorized dealer of ADT's monitoring service. They procure and maintain their own customer base, and sell and install their own equipment. They partner with ADT, as Defender does not provide a monitoring service. Should you have any concerns regarding a recent Defender installation, they can be contacted directly at 1-800-689-9554. Should you need anything further from ADT, we would encourage you to contact us at AlwaysThere@adt.com. Thank you. -Gabe

We’re big fans of mobile access because it’s what home security is for—knowing your home is safe at any time and doing something about it when it’s threatened. Most companies now allow you to control your system this way from a keychain remote controller, mobile device (iOS or Android mostly), or web-based app for ease of use and distant check-ins.


A larger security company that continually monitors your home will have a designated station that watches thousands of homes and businesses at once. They cost more because they have to go through verification with the Underwriters Laboratories (UL), an independent, non-profit organization that specializes in testing services and products to ensure maximum reliability and safety.
My bill was paid in full till the end of Sept. 2018. I called and canceled service on Sept 20, 2018 after sale of the house. Received a bill in Oct 2018 for $18.49. No detail on the bill only explanation after speaking to Scott is a charge incurred that happens because it takes a month to complete the cancellation process and that is wrote in the contract but I did not remember that being mentioned at the time service was started more than 3 yrs earlier. I was never late with a payment and there was never an alarm. So basically a person would be very wise to set up a DIY service and save a lot of money and getting taken advantage of.
Not specifically to do with the cameras, more the system it is attached to, but generally speaking you are only able to record a single 30s clip every 5 minutes. That’s a game-changer and should be enough to avoid ADT completely. I have a little “trick” in place which will allow me to record 1:30 (3 contiguous 30s clips) after motion is detected which is messy, but better that 30s.
The systems monitored by ADT use hardwired and wireless equipment to detect home invasions and guard against environmental damage. The system can also be installed to communicate wirelessly or by landline with the monitoring centers. Plans offered by ADT range from $37 to $53 per month. ADT requires customers to sign a 36-month contract (24 months in California). However, if the customer is not satisfied and meets the requirements, they can get a refund of all installation costs and monitoring fees up to 6 months after signing the agreement.
When I moved to Fuquay Varina, they kept calling and knocking on the door until I finally gave in and signed up. Since then - NOTHING - no contact or follow-up whatsoever - even when I've twice requested a new book to replace the one I was given. When I agreed to sign up, they were offering service for about $27.00 per month. When the installer visited, I was sick with a lupus flare that also affected my cognition. Turned out, they took advantage of an elderly, ill woman, charging me not 27 but 47 dollars per month. In addition, when I could think clearly again, I discovered I had signed for THREE years and not the one year the salesman had told me.
J comes in and starts looking around and does his ultimate security evaluation which would cover every window door and crack in my house against burglars.  $5,000 to cover all of that.  I said no and he went down the list to cover just the downstairs, then the back of the downstairs, then just the doors. This was the second issue of his high pressure sales tactics “I’m not trying to scare you, but…” That’s exactly what it felt like he was trying to do.
Smart guy Dallin! So many people think a gun is enough but we hear so many stories of home invasions happening when the gun wasn't close enough to get or the burglar getting in at night and the residents sleeping through it until it's too late. At least with any alarm system in place you get a good 30 second warning to get things ready in case of a face to face conflict.
I’ve had ADT in five of my homes in three different states, since 1997 and now in my current home. I’ve never had one issue with the service, and the two occasions I needed help, it was due to a bad battery that I was able to replace myself. The system works perfectly, and I am very happy with my new Pulse System. Especially the Pulse interior cameras. It’s not the cheapest system but when it comes to my home and family I don’t want the cheapest, I want the best!
I had the standard alarm system for my house. There were several reported criminal activities in my neighborhood with loss of property and sense of safety. I called ADT to upgrade my system for many reasons including I was going away with my family and it was time to protect my property.They came out and installed sensors and a camera so I could take a quick look around the house from anywhere on my laptop.I can leave home without fear that the alarm will alert the police and I can take a picture of any unwanted intruder in the house.

You can read about the details of the Ring Video Doorbell in its own review. The only downside to using it is that ADT hasn't integrated its camera or voice feed into the Pulse app. You'll need to not only download the Ring app to use it, but also set up a separate Ring account, especially if you want it to record video clips to the cloud for you to view later—which is separate from ADT's cloud and costs extra. Effectively, all ADT is doing with the Ring is reselling the device along with installation and service. It's not really integrated into the Pulse service.


I really liked knowing we had the added security. But when you have cats and radiators for heat, it is a fail waiting to happen. The cats get in the window for the sun and warmth, so it sets off the alarm. Then they like to lay on the radiators, which are under the windows, and it seems they touch the window and set off the alarm. Good security, lousy for pet owners.

I paid premiums to ADT for seven years. When my system started beeping, it took me two sleepless nights, three days, and five phone calls to get help , I discovered I could not have used the system anyway because I did not remember my password. ADT has no security questions that they ask to verify who you are. What a waste of money! When I decided to end my service with them, I was told it would take a written letter and thirty days to stop the service-time to collect another premium. I do not recommend this company. I give them zero stars, but the review would not submit unless I gave them some stars.
Are you considering an ADT security system but are curious how they stack up against other security providers? If you’d like to see a heads up comparisons of ADT and other companies that made our best home security systems list visit our ADT Versus pages. You can find links to these below. On these pages  you’ll find comparisons of both companies equipment, pricing, features, and key differences. If you’d like to save yourself some reading you can also scroll to the bottom of the comparison pages to see who was the winner.
Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $49.99 per month, ($1,799.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
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