I am extremely disappointed with my most recent encounter with an ADT technician by the name of John C. for starters I greeted him kindly and he completely ignored me as if I was speaking to someone else in the room . Upon him asking me what issues I was having with my system, he kept cutting me off stating we were using the system incorrectly, and raising his voice at me to the point he was practically yelling at me answering me in a scornful manner. For someone whose job consists of interacting with other people and in this case required going into people’s homes where they are supposed to be helping a person, his behavior was very rude and unacceptable. The equipment, security system and ADT Pulse has been great. Just had a rough start with the tech but I suppose not all of them are going to be like that, he could've been having a bad day.
Check to see how long you’re signing the contract for – these tend to be three- or five-year periods. Also take some time to understand whether there are any penalties if you want to leave the contract sooner and if the fees can rise during the contract time frame. Be sure to check what equipment you’re allowed to keep once the contract has expired.

ADT’s use of local vendors creates some inconsistencies with customer experience. Not every area will have the same equipment or pricing options, and local vendors vary greatly with transparency of pricing and other information. However, even with these inconsistencies, millions of people still choose ADT to protect their homes because it has a long track record of keeping people safe.
A larger security company that continually monitors your home will have a designated station that watches thousands of homes and businesses at once. They cost more because they have to go through verification with the Underwriters Laboratories (UL), an independent, non-profit organization that specializes in testing services and products to ensure maximum reliability and safety.

We just moved into our first house 5 months ago in a neighborhood we didn’t know well, and getting a security system was very important to us. We considered several, and ADT just seemed to have the most bang for our buck. Our system hasn’t disappointed us one bit. Usually when I walk out of the door, my hands are full while I’m juggling a toddler. The app helps so much so that I can activate our system from my phone once I’m in the car.


I had ADT for a couple of years. I did not have any issues but then again I did not have any break-ins. I wish that I would have gotten a security system in my apartment as it has been broken into twice now. ADT was easy to use, easy to pay for, which for me is a HUGE bonus. I like being in full control of where my money goes and when and this was the case with ADT. Being able to go online and change things as I see fit. The customer service reps are always efficient and polite although the hold times can get ridiculous.
DO NOT USE ADT to protect your home. There are better services out there who will be transparent from the start. I’m beyond disappointed in ADT – for a company that has been around as long as they have you would think they would want to keep a good name rather than tarnish it. Oh well. When my contract is up in 3 years, I’ll be promptly cancelling and there will likely be better solutions on the market.

After your questions are answered about ADT equipment costs and savings, the ADT monitoring rate is the other part of the home security system equation. Alarm monitoring with ADT's monitoring center network is unparalleled in the industry. No other company offers you 6 monitoring centers located across North America. You might be concerned that the best monitoring won't have the best price tag. Rest assured, it's all very competitively priced.
I love all of the features with this new system. It’s great for pet owners. I do have to say that it is a little confusing how the packages are displayed online, versus what you can get from the company on the phone, or in person. I currently have the middle tier, but I’m maxed out on ‘points’ for more equipment. I can apparently buy the hardware at full price and install it for it to work, but I cannot get it for free like the rest of the equipment.This isn’t a huge drawback, since I did get free hardware and install, but it’s not stated clearly online. So far everything has been working great, and I’m excited to not worry about break-ins or fires. Wish the contract was not for 5 years. Seems a little excessive.
It was the most recent technical problem that convinced me that using ADT was a big mistake. When we installed our system, we added a new feature to automate the garage doors (this was brand new and NOT using any of the old equipment left by the prior homeowners). After about 3 months, one of the garage doors went “offline” and couldn’t be reset. The technician that was sent out replaced the associated equipment, and iit started working again. A few weeks later, the second garage door went offline and couldn’t be reset. This time, the technician that was sent out informed me that my garage door opener brand is incompatible with ADT equipment and will continue to short circuit and burn out as a result. There was no recommended fix for this problem, and that ADT only learned of this issue about a year ago. However, this equipment had been installed only a 3 or 4 months prior, so I do not understand why ADT would have allowed this installation if they knew about this issue. Nobody has been able to explain why they moved forward with the installation, so my conclusion is that it resulted from ADT’s inability to communicate with their sales force and technicians (keep in mind that the technician that came out to service garage door #1 wasn’t aware of this situation, while the technician that serviced garage door #2 DID know).

In regard to ADT customer service, the BBB rating varies by area. For example, Florida headquarters provide excellent customer service and maintain an A+ rating with the Better Business Bureau. This is mainly because ADT relies on company authorized independent dealers whose customer support agents might not be up to par with ADT’s standards. Remember to check locally and read reviews before committing to a provider. Also, look for a dealer that is BBB accredited.


The Safewatch Pro 3000en control panels can act as your system's central nervous system, but if you're anything like me, you'll quickly wind up using the Pulse mobile app for that. Still, the control panel is a sophisticated piece of equipment. It supports a series of arm and disarm codes for Away, Stay, Night-Stay, and Disarmed, with additional modes available if you work with the ADT technician. It has direct Police and Fire buttons, meaning even if there isn't an alarm going off, pressing one of these buttons will connect you to an ADT call center and the operator will immediately dispatch the emergency service. There's a Chime mode that alerts people in the home if external doors are opened. You get one of these at the Control pricing tier and two at the Video pricing tier, but, again, you're not really limited by those numbers. You can add more if your home needs them.
If This Then That or IFTTT for short, is a service that allows you to connect other services and applications together (using what IFTTT calls “applets”), letting you accomplish almost any task imaginable. For instance, you can use IFTTT to automatically cut off your phone’s WiFi when you leave home to save power. Just remember that if you use IFTTT to automatically disarm your system when you enter your home, your phone’s location service must be powered on. Otherwise you’ll get a loud surprise.
This will depend on which option you choose. We were able to find that most, but not all, ADT packages require a landline. For an added cost, you can have the ADT Cellular Guard technology monitoring package with Remote and Video service levels. Basically, your control panel will be equipped with a cellular chip. You won’t have to choose either a landline or cellular connection—you can simply have the cellular as a backup in case something happens to your landline.

I know a lot of people complain about the $99 installation fee but trust me, if you have ever tried to install one for the first time...$99 is a cheap price to pay! I wish I would have paid someone to install mine for me. It was a headache to do! Anyways, I'm with ADT and it's a great system for my family. Never had a issue them and I don't have a problem with their equipment. It does the job!
Other things to consider when building out your DIY system include placement of the hub and any security cameras. The main hub usually requires a wired connection to your router, although there are wireless systems out here. Either way, it should be in close proximity to your router for optimal connectivity. If you're installing a system with a touch-screen panel, make sure there's a power outlet nearby. Most indoor and outdoor security cameras run on AC power and will require access to a wall outlet. While this isn't much of an issue with indoor cameras, outdoor camera placement will largely depend on accessibility to a power supply. If you don't have a GFCI outlet nearby, you'll have to install one or be prepared to drill a hole in your house to snake a power cable through to an indoor outlet.

Monitoring doesn’t cost much with Scout, but whether you choose to do it yourself or have professionals do it for you, you’ll still be charged. This actually isn’t exceptional when it comes to DIY home security, however. For instance, while SimpliSafe boasts a free self-monitoring option, it won’t send you any notifications without a paid professional plan.
I had ADT for a couple of years. I did not have any issues but then again I did not have any break-ins. I wish that I would have gotten a security system in my apartment as it has been broken into twice now. ADT was easy to use, easy to pay for, which for me is a HUGE bonus. I like being in full control of where my money goes and when and this was the case with ADT. Being able to go online and change things as I see fit. The customer service reps are always efficient and polite although the hold times can get ridiculous.
The equipment included with ADT includes a control panel, keychain remote, three entry sensors, an infrared motion sensor, a high-decibel siren, a backup battery, and yard signs and windows decals. Customers can purchase an available system, or an agent can help customize the perfect system for your home. ADT customers can add safety accessories such as medical pendants and panic buttons that can make the elderly, disabled, or people with certain diseases or ailments feel better protected.
i love the fact of having a security system for my family i dont like the fact i have to pay alot for things to be covered under the system every window door and camera is extra.i love having a keypad but the response is very slow i dont like having a gap if the alarm goes off to when they contact you they should be calling as soon as alarm goes off the customer service is great price is ok but they should offer better packages to secure house instead of everything extra

ADT is one of the most familiar home security companies out there and the name recognition can inspire confidence in customers and help to deter potential burglars. The company loses a few points because it uses local retailers with varying levels of customer service. ADT monitoring is also more expensive than other monitoring services, so it’s not the best option for people on a tight budget.


ADT understands the importance of safety and security in the home and place of work. As the top security company in the United States, ADT also understands the value of great deals and excellent customer service. From home video surveillance and small business intrusion detection to commercial monitoring services and government fingerprint identification, ADT has solutions for every customer.

Like many other entry sensors in the kits on this list, these little devices are made up of two pieces connected by a magnet. Attach the alarm to your window or door (one piece on the door, one on the frame) and when an intruder opens it, the magnetic connection separates and triggers a 100dB alarm. Reviewers love this product for its easy installation and budget-friendly price tag.
Until you’re ready to sign, it’s hard to determine exactly what your ADT home security system will cost. While standard equipment is included in their pre-configured packages, additional sensors or devices may need to be purchased a la carte. For example, a surveillance camera, costs $169; a carbon monoxide sensor is priced at $189. Depending on the what you want included in your system, you can end up spending hundreds of dollars to maximize your security system’s capabilities.

Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $49.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
ADT is one of the most familiar home security companies out there and the name recognition can inspire confidence in customers and help to deter potential burglars. The company loses a few points because it uses local retailers with varying levels of customer service. ADT monitoring is also more expensive than other monitoring services, so it’s not the best option for people on a tight budget.
If for any reason you’re unhappy, you’ll get a full, hassle-free refund* on installation and monitoring. *Subject to certain restrictions If during the six months following installation ADT is unable to resolve any installation/service-related concern, you may receive a refund of the installation price and all monitoring fees you paid within the first six months. Certain restrictions apply.
I did some research online after the whole debockle and found out I had actually not spoken with adt but some weird authorized dealer something or other. I called adt corporates number and they were very nice and apologetic but said they had nothing to do with these “protect your home” people. It was all very frustrating. A few weeks later there was a breaking a few house down so I started thinking about the alarm system again. This time I called the corporate number for adt that I had and they were actually really nice they sent someone out who was patient enough and let me read all 6 pages of the contract and even allowed me a 24 month term instead of 36. And the used all the equipment I had and gave me a rebate check for like $57 that I didn’t even know I was getting. Everything has been great since I actually set off the smoke detector a few weeks ago and my phone was ringing before I could even finish putting my code in to cancel it.
With a professional sentry on your side, you’ve got someone looking out for your home 24/7. If you like the idea of DIY installation and customization, but would prefer the peace of mind of professional assistance. Frontpoint’s steeper monthly rate also comes with “Crash and Smash” protection, which alerts security operators if your system goes offline. A life-saving feature if a thief tries to disable your alarm by unplugging or smashing your control panel.

Once you own the equipment, you can move ADT home security monitoring to just about anywhere in the US and all you’ll have to do is pay a small activation fee (which you may even be able to get waived) to get it started up again. ADT also offers discounted equipment with its “Mover’s Guarantee,” so there’s no need to worry if you want the service but don’t plan on staying in the same spot.
Every ADT-Monitored center puts an extensive network, including system professionals, on call to help protect the people and things you care about most. You can expect ADT security 24 hours a day, 7 days a week, 365 days a year. All throughout the United States, ADT Security has a full-scale network of linked command centers strategically positioned to successfully offer continuous monitoring of your Protect Your Home-configured security system. The state-of-the-art technology integrated into this resilient, hyper-connected operation is only one of the many reasons more people choose ADT-Monitored home security over any other security monitoring company in America. We provide protection against potential hazards that maybe out of your hands including:
With my setup, there are two external IP video cameras, namely the single unit from ADT that came with my system and is mounted above the garage, and the video cam installed in the Ring Video Doorbell, which the ADT technicians deliberately placed in such a way not just to record anyone in front of the door, but also to let it act as a backup viewing angle to the one mounted over the garage, just from the other side of the yard.
Known for its innovative home automation features, Vivint offers professional 24/7 monitoring to homes across the U.S. Vivint’s cutting-edge technology includes add-ons like an intuitive smart thermostat, an indoor camera with two-way communication and a garage door control that lets you close it from your smartphone. One major pain point is that Vivint requires long contracts, which can be a problem if you don’t want to be locked into a long-term commitment. But, if you’re fine with a four- or five-year contract, Vivint’s worth a look.
ADT’s sales number routes you to a receptionist who will ask for your address before transferring you to a sales consultant. The consultant will typically look to sell you ADT’s standard security package or schedule an appointment for an in-home assessment of your security needs. During our secret shopper call, we did not provide a street address (information we didn’t have to provide other companies so immediately) and the receptionist promptly ended our call.

Install was performed by subcontractor and done wrong. ADT charged me again to have someone else do it right, still isn’t correct. Cars were broken into which had two cameras on them and didn’t record any of it. The cameras only record 30 second increments with 2 minutes in between, I’m guessing criminals also know this. Contract end date keeps changing, further and further out. Avoid ADT at all cost. There’s much cheaper services out there that actually work.
i love the fact of having a security system for my family i dont like the fact i have to pay alot for things to be covered under the system every window door and camera is extra.i love having a keypad but the response is very slow i dont like having a gap if the alarm goes off to when they contact you they should be calling as soon as alarm goes off the customer service is great price is ok but they should offer better packages to secure house instead of everything extra
At the end of the day, it's all about the sign outside your house. The respect err. fear from thieves and burgulars the sign of ADT commands is simply astonishing. The high deterrence quotient of ADT's very recognizable sign in itself is a very good reason for going with them. In the end, no one messes with a house with a yard sign that says, "Secured by ADT" in blues and whites and a great system to back it up. Enough said!
November 6th 2018, I had the worst experience with a customer service manager who works for account management in Jacksonville, Florida. She was so nasty with me and spoke to me with so much attitude and no respect. She was not polite, nor did she mention her name when asked. I had to get her name from another representative the next day. I also asked her to read her notes so that she can familiarize herself with my situations and how many times I have been in contact with her department and she refused to do so. Porsha F abruptly hung up on me out of frustration and also sent me a bill for over 1000$ out of frustration and threatened to send me to the debt collection agency.
On-the-Go Access: Thanks to advancements in technology, monitoring your home while you’re away for extended periods has never been easier. Logging into your account online or through an app on your smartphone, you’re able to keep tabs on the comings and goings at your property even if you’re thousands of miles away. This is a huge plus for business owners too as they can monitor employees, day-to-day operations, out-of-hours deliveries, and so on while they’re on the move.
ADT doesn’t just monitor for potential break-ins, it also safeguards against hazards like carbon monoxide, fires and floods. Smoke detectors, carbon monoxide detectors and flood sensors can be added to your security system to monitor for hazardous conditions. The company even offers a variety of panic buttons that can be worn or placed in your home and pushed to alert first responders. Wearable and key fob panic buttons are also accessible when you’re away from your home.
There are several steps you can take to make sure your home security system is safe from malicious cyber intruders. For starters, replace the system's default password with a unique one that contains a mix of letters, numbers, and symbols. If possible, change your password from time to time. Additionally, make sure your home network is secure. Check the security settings on your wireless router, and consider models that add an extra layer of software protection, like the Bitdefender Box 2.
Then he tells me I get two free sensors with my package and must purchase each additional sensor.  Ordinarily, I would understand this, but when I spoke with the sales rep, he promised 7 sensors with my package at no additional cost.  There’s my third issue.  The sensors are $150 each but you can buy them online for only $30 to $50 and are exactly the same but you have to “learn” them into your panel, which the installers will not do (understandable, sure).
This will depend on which option you choose. We were able to find that most, but not all, ADT packages require a landline. For an added cost, you can have the ADT Cellular Guard technology monitoring package with Remote and Video service levels. Basically, your control panel will be equipped with a cellular chip. You won’t have to choose either a landline or cellular connection—you can simply have the cellular as a backup in case something happens to your landline.
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