Vivint outranked every other home security system in J.D. Power’s customer satisfaction evaluation; it was the only company to earn five out of five Power Circles. According to the report, “Vivint Smart Home performs well in high-importance attributes: effectiveness of securing my home; ease of using the system; timeliness of resolving problem, question or request; and clarity of information provided for customer service.”
I had a horrible experience tonight. I was home by myself with 2 small children. My flue lever broke, but I didn’t realize that. The house filled with smoke and the fire alarm went off. I put in the code multiple times to stop it. When I called ADT to stop the alarm (1 child was crying due to the noise), and it wouldn’t stop, the first man to answer tried to help...but he couldn’t shut the system off. He put me on hold! The second girl basically told me to rip wires out of my electrics to shut it off...first in the chaos...she told me I had to find a screwdriver!
I was told by moving we did not extend our contract. After moving a 2nd time I learned it was renewed without my notice. I signed a waiver of installation but it was changed to a contract magically. We pay for security when in fact we are paying the thieves. Absolutely no integrity about ADT whatsoever. No punishment for the representative who lied either. Probably promoted for a good steal
Scout doesn’t have as many extra features as some other alarm systems, but if you currently have a Nest Learning Thermostat or a Nest Cam, you’ll love this new, modern take on home security. Scout offers the lowest monthly monitoring price we’ve seen for cellular monitoring at $9.99 a month, but keep in mind that it’s not connected to a professional monitoring center unless you upgrade to $19.99.
The only major downside to Pulse is price and its three-year service contract. When compared with other players, like Vivint or Frontpoint, the pricing structure is similar in that there's an upfront installation cost you can pay all at once or spread across the first three months, and then a monthly cost for maintenance and monitoring. If you compare only prices published on the web, then ADT Pulse looks very competitive. But in practice, if you opt for the higher end of the tiering scale and a modified system with a bunch of devices that aren't included in a basic tier package (and ADT will steer you that way), your price will quickly balloon. In my case, I wound up with an excellent all-around solution, but an eyebrow-arching upfront cost of $3,276.79 and a monthly charge of $63.89, which makes Pulse the most expensive solution we've tested to date.
Alex Colon is the managing editor of PCMag's consumer electronics team. He previously covered mobile technology for PCMag and Gigaom. Though he does the majority of his reading and writing on various digital displays, Alex still loves to sit down with a good, old-fashioned, paper and ink book in his free time. (Not that there's anything wrong wit... See Full Bio
ADT’s Traditional package is its most basic. A bit pricier than the baseline options offered by competitors, it packs a punch. A $125 upfront equipment fee provides you with wireless keypad entry, so you do not have to worry about entrance into your home. The basic package comes with a $28.99 monthly monitoring fee that includes 24/7 professional monitoring using a cellular connection. It comes with four door and window sensors (with the option to upgrade), and offers fire, carbon monoxide, and flood monitoring services. As noted, this is a significant amount of monitoring for a basic package.
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